FACTORS AFFECTING NURSES' JOB SATISFACTION IN MEDICAL SURGICAL NURSING CARE IN TURKEY: A SYSTEMATIC REVIEW

Abstract

Job-related satisfaction has the likelihood of improving care provided by nurses within the health settings. Nurses’ job satisfaction is likely to boost quality healthcare services and their commitment level. Several factors inform the job satisfaction of nurses, such as fair promotion opportunities, retention, and fringe benefits. The study aimed to explore the main factors impacting medical-surgical nurses' job satisfaction. The existing literature revealed that work satisfaction among nurses is affected by a number of aspects. A systematic review of studies was conducted. A total of (n=40) studies were eligible for inclusion. Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA) guidelines were used to report and examine the eligibility of various studies. The systematic review indicated the factors could be classified into four categories, including extrinsic, intrinsic, personal, and community factors. The extrinsic factors include working conditions, work environment, supervisor/management, burnout, work engagement, and mobbing/bullying. The main intrinsic factors were found to include professionalism and career identity. Personal factors included marital status, age, and level of education, whereas economic status was found to be the only community factor influencing the satisfaction of medical-surgical nurses. The main factors influencing medical-surgical nurses include extrinsic, intrinsic, personal, and community.

Keywords

• Job Satisfaction,, medical-surgical nurses,intrinsic factors,extrinsic factors

References

1. [1] A. K. M. Masum, Azad, M. A. K., Hoque, K. E., Beh, L. S., Wanke, P., & Arslan, Ö., "Job satisfaction and intention to quit: an empirical analysis of nurses in Turkey," PeerJ, vol. 4, pp. 1-23. , 2016.
2. [2] S. Kapucu, Kose, T. K., Kurt, B., & Ersoy, N. A. , "Attitudes and satisfaction of nurses with the work environment in Turkey," International Journal of Caring Sciences, vol. 10, no. 2, pp. 771- 780, 2017.
3. [3] L. Serafin, Bjerså, K., & Doboszynska, A, "Nurse job satisfaction at a surgical ward-A comparative study between sweden and poland," Medycyna pracy, vol. 70 no. 2, pp. 155-167, 2019.
4. [4] B. Hayes, A. Bonner, and J. Pryor, "Factors contributing to nurse job satisfaction in the acute hospital setting: a review of recent literature," Journal of nursing management, vol. 18, no. 7, pp. 804-814, 2010.
5. [5] M. J. Derby-Davis, "Predictors of nursing faculty's job satisfaction and intent to stay in academe," Journal of Professional Nursing, vol. 30, no. 1, pp. 19-25, 2014.
6. [6] M. Lorber, & Skela Savič, B. , "Job satisfaction of nurses and identifying factors of job satisfaction in Slovenian Hospitals," Croatian medical journal, vol. 53, no. 3, pp. 263-270, 2012.
7. [7] D. Ekici, Cerit, K., & Mert, T., "Factors that influence nurses’ work-family conflict, job satisfaction, and intention to leave in a private hospital in Turkey," Hospital Practices and Research, vol. 2, no. 4, pp. 102-108, 2017.
8. [8] D. Hegney, Plank, A., & Parker, V., "Extrinsic and intrinsic work values: their impact on job satisfaction in nursing," Journal of nursing management, vol. 14, no. 4, pp. 271-281, 2006.

9. [9] F. Herzberg, Mausner, B., & Snydermann B., The motivation to work, 1959.
10. [10] A. Montgomery, Spânu, F., Băban, A., & Panagopoulou, E., "Job demands, burnout, and engagement among nurses: A multi-level analysis of ORCAB data investigating the moderating effect of teamwork," Burnout research, vol. 2, no. 2-3, pp. 71-79, 2015.
11. [11] Ö. Özer, Uğurluoğlu, Ö., & Saygili, M., "Effect of organizational justice on work engagement in healthcare sector of Turkey," Journal of Health Management, vol. 19 no. 1, pp. 73-83, 2017.
12. [12] R. J. Burke, Koyuncu, M., Tekinkuş, M., Bektaş, Ç., & Fiksenbaum, L., "Work engagement among nurses in Turkish hospitals: Potential antecedents and consequences," ISGUC The Journal of Industrial Relations and Human Resources, vol. 14, no. 1, pp. 7-24, 2012.
13. [13] H. Arslan Yurumezoglu, & Kocaman, G., "Predictors of nurses’ intentions to leave the organisation and the profession in Turkey," Journal of Nursing Management, vol. 24, no. 2, pp. 235-243, 2016.
14. [14] O. Cagan, & Gunay, O. , "The job satisfaction and burnout levels of primary care health workers in the province of Malatya in Turkey," Pakistan journal of medical sciences, vol. 31, no. 3, pp. 543- 547, 2015.
15. [15] R. Erdem, Rahman, S., Avcı, L., Göktaş, B., Şenoğlu, B., & Fırat, G., "Investigating Job Satisfaction and Burnout Levels of the Persons Working for the Hospitals at City Center of Elaziğ, Turke," Journal of Applied Science Research, vol. 4, no. 2, pp. 188-201, 2008.
16. [16] D. Cilingir, Gursoy, A. A., & Colak, A. , "Burnout and job satisfaction in surgical nurses and other ward nurses in a tertiary hospital: A comparative study in Turkey," HealthMed, vol. 6, no. 9, pp. 3120-3128, 2012.
17. [17] R. J. Burke, M. Koyuncu, and L. Fiksenbaum, "Burnout, work satisfactions and psychological well-being among nurses in Turkish hospitals," Europe’s journal of Psychology, vol. 6, no. 1, pp. 63-81, 2010.
18. [18] O. Orsal, O. Orsal, P. Duru, A. Unsal, and N. Barlas, "Evaluation of the factors associated with Burnout of nurses working at a state hospital in turkey," Nursing Practice Today, vol. 4, no. 1, pp. 21-34, 2017.
19. [19] S. Seren Intepeler et al., "Role of job satisfaction and work environment on the organizational commitment of nurses: a cross-sectional study," Contemporary Nurse, vol. 55, no. 4-5, pp. 380-390, 2019.
20. [20] S. Ucuk and Z. B. Yurtsal, "Job Satisfaction and Motivation Levels of Midwives/Nurses Working in Family Health Centres: A Survey from Turkey," International journal of caring sciences, vol. 10, no. 2, p. 802, 2017.
21. [21] F. Er, & Sökmen, S., "Investigation of the working conditions of nurses in public hospitals on the basis of nurse-friendly hospital criteria," International journal of nursing sciences, vol. 5, no. 2, pp. 206-212, 2018.
22. [22] A. Emhan, "Relationship among managerial support, job satisfaction and organizational commitment: A comparative study of nonprofit, for-profit and public sectors in Turkey," International Journal of Business, Humanities and Technology, vol. 2, no. 5, pp. 179-190, 2012.
23. [23] H. A. Yurumezoglu, & Kocaman, G. , " Pilot study for evidence‐based nursing management: Improving the levels of job satisfaction, organizational commitment, and intent to leave among nurses in Turkey," Nursing & health sciences, vol. 14 no. 2, pp. 221-228, 2012.
24. [24] S. Gok, I. Karatuna, and P. O. Karaca, "The role of perceived supervisor support and organizational identification in job satisfaction," Procedia-Social and Behavioral Sciences, vol. 177, pp. 38-42, 2015.
25. [25] Z. Yıldız, S. Ayhan, and Ş. Erdoğmuş, "The impact of nurses' motivation to work, job satisfaction, and sociodemographic characteristics on intention to quit their current job: An empirical study in Turkey," Applied Nursing Research, vol. 22, no. 2, pp. 113-118, 2009.
26. [26] R. Çevik Akyil, Tan, M., Saritaş, S., & Altuntaş, S. , "Levels of mobbing perception among nurses in Eastern Turkey," International nursing review, vol. 59 no. 3, pp. 402-408, 2012.
27. [27] A. Yildirim, & Yildirim, D. , "Mobbing in the workplace by peers and managers: mobbing experienced by nurses working in healthcare facilities in Turkey and its effect on nurses," Journal of clinical nursing, vol. 16 no. 8, pp. 1444-1453, 2007.
28. [28] E. A. Korhan, Guler, E. K., Khorshid, L., & Eser, I., "Mobbing experienced by nurses working in hospitals: an example of turkey," International Journal of Caring Sciences, vol. 7, no. 2, pp. 642-651, 2014.
29. [29] S. Efe and S. Ayaz, "Mobbing against nurses in the workplace in Turkey," International nursing review, vol. 57, no. 3, pp. 328-334, 2010.
30. [30] S. Goris, O. Ceyhan, S. Tasci, G. Sungur, P. Tekinsoy, and F. Cetinkaya, "Mobbing against Nurses in Turkey: How Does it Affect Job Satisfaction," International Journal of Caring Sciences, vol. 9, no. 3, pp. 810-8, 2016.
31. [31] G. Ofluoğlu and S. Somunoğlu, "Cases of mobbing activities as commonly seen in the healthcare sector in the world and in Turkey," Hospital topics, vol. 90, no. 4, pp. 98-103, 2012.
32. [32] A. Ariza-Montes, N. M. Muniz, M. J. Montero-Simó, and R. A. Araque-Padilla, "Workplace bullying among healthcare workers," International journal of environmental research and public health, vol. 10, no. 8, pp. 3121-3139, 2013.
33. [33] E. Bardakçı and N. P. Günüşen, "Influence of workplace bullying on Turkish nurses’ psychological distress and nurses’ reactions to bullying," Journal of Transcultural Nursing, vol. 27, no. 2, pp. 166-171, 2016.
34. [34] D. Yıldırım, "Bullying among nurses and its effects," International nursing review, vol. 56, no. 4, pp. 504-511, 2009.
35. [35] F. N. B. Aksakal, E. F. Karaşahin, A. U. Dikmen, E. Avci, and S. Özkan, "Workplace physical violence, verbal violence, and mobbing experiencedby nurses at a university hospital," Turkish journal of medical sciences, vol. 45, no. 6, pp. 1360-1368, 2015.
36. [36] S. Palaz, "Turkish nursing students' perceptions and experiences of bullying behavior in nursing education," Journal of Nursing Education and Practice, vol. 3, no. 1, p. 23, 2013.
37. [37] H. Seyrek, & Ekici, D., "Nurses’ Perception of Organisational Justice and its Effect on Bullying Behaviour in the Hospitals of Turkey," Hospital Practices and Research, vol. 2, no. 3, pp. 72-78, 2017.
38. [38] S. Sabanciogullari, & Dogan, S., "Nurses’ Views on Their Profession in Turkey and Influencing Factors," Arch Nurs Pract Care, vol. 3 no. 1, pp. 016-025, 2017.
39. [39] S. Çelik and F. Hisar, "The influence of the professionalism behaviour of nurses working in health institutions on job satisfaction," International Journal of Nursing Practice, vol. 18, no. 2, pp. 180-187, 2012.
40. [40] S. Sabancıogullari, & Dogan, S., " Effects of the professional identity development programme on the professional identity, job satisfaction and burnout levels of nurses: A pilot study," International Journal of Nursing Practice, vol. 21 no. 6, pp. 847-857, 2015b.
41. [41] E. Tural, Rizaral, S., & Güdek, E., "Ethical sensitivity, job satisfaction and related factors of the nurses working in different areas," Progress in Health Sciences, vol. 5, no. 1, pp. 138-149, 2015.
42. [42] G. Cimete, Gencalp, N. S., & Keskin, G., "Quality of life and job satisfaction of nurses," Journal of nursing care quality, vol. 18 no. 2, pp. 151-158, 2003.
43. [43] Z. Uğurlu, Karahan, A., Ünlü, H., Abbasoğlu, A., Özhan Elbaş, N., Avcı Işık, S., & Tepe, A. , "The effects of workload and working conditions on operating room nurses and technicians," Workplace health & safety, vol. 63 no. 9, pp. 399-407, 2015.