Yıl 2020, Cilt 5 , Sayı 2, Sayfalar 153 - 161 2020-08-29

Objective: Burnout syndrome is an important problem among health professionals. The aim of the study is to evaluate the relationship between the burnout status and communication skills in primary care staff. Methods: The study was conducted in the cross-sectional type between April and June 2019. The population of the study comprised of physicians and family health professionals working in primary care unit. The participants were administered the Maslach Burnout Inventory, certain questions concerning sociodemographic characteristics, and the communication skills evaluation scale. Results: In total, 383 individuals working in the primary care unit participated in the study. The mean age was 43 ± 8,1 and among them, 64.8% were women. The scores of the emotional exhaustion and depersonalization of physicians were significantly higher compared to nurses. While the depersonalization score of women was significantly lower than men, the sense of personal accomplishment score was higher than men. As the number of daily clinic visits of the physicians increased, the rate of their emotional exhaustion and depersonalization increased. While the communication skills decreased as the emotional exhaustion and depersonalization increased, the communication skills level increased as the sense of personal accomplishment increased. Women, nurses, the widowed/the divorced women, and age group were determined to have better communication skills. Conclusion: A significant relation was determined between burnout subscales and increased number of daily average clinic visits of physicians, gender and occupational groups. There was a significant relationship between communication skill levels and burnout subscales concerning occupational groups, gender, marital status and age groups.
Primary care staff, burnout, communication skills
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Konular Tıp
Bölüm Article
Yazarlar

Orcid: 0000-0002-6519-0920
Yazar: Nilüfer EMRE (Sorumlu Yazar)
Kurum: PAMUKKALE UNIVERSITY, FACULTY OF MEDICINE
Ülke: Turkey


Orcid: 0000-0001-9683-5624
Yazar: Tamer EDİRNE
Kurum: FACULTY OF MEDICINE
Ülke: Turkey


Orcid: 0000-0002-5768-4146
Yazar: Aysun ÖZŞAHİN
Kurum: FACULTY OF MEDICINE
Ülke: Turkey


Orcid: 0000-0001-6413-7012
Yazar: Ali Rıza Rıza TÜRK
Kurum: FACULTY OF MEDICINE
Ülke: Turkey


Destekleyen Kurum yok
Proje Numarası yok
Teşekkür yok
Tarihler

Başvuru Tarihi : 11 Mayıs 2020
Kabul Tarihi : 9 Temmuz 2020
Yayımlanma Tarihi : 29 Ağustos 2020

Bibtex @araştırma makalesi { ijhsrp735875, journal = {International Journal of Health Services Research and Policy}, issn = {}, eissn = {2602-3482}, address = {Dicle Üniversitesi Teknokenti Silvan Bulvarı 222/3 21280 SUR/DİYARBAKIR}, publisher = {Rojan GÜMÜŞ}, year = {2020}, volume = {5}, pages = {153 - 161}, doi = {10.33457/ijhsrp.735875}, title = {THE EVALUATION OF BURNOUT AND COMMUNICATİON SKILLS IN PRIMARY CARE STAFF}, key = {cite}, author = {Emre, Nilüfer and Edi̇rne, Tamer and Özşahi̇n, Aysun and Türk, Ali Rıza} }
APA Emre, N , Edi̇rne, T , Özşahi̇n, A , Türk, A . (2020). THE EVALUATION OF BURNOUT AND COMMUNICATİON SKILLS IN PRIMARY CARE STAFF . International Journal of Health Services Research and Policy , 5 (2) , 153-161 . DOI: 10.33457/ijhsrp.735875
MLA Emre, N , Edi̇rne, T , Özşahi̇n, A , Türk, A . "THE EVALUATION OF BURNOUT AND COMMUNICATİON SKILLS IN PRIMARY CARE STAFF" . International Journal of Health Services Research and Policy 5 (2020 ): 153-161 <https://dergipark.org.tr/tr/pub/ijhsrp/issue/56530/735875>
Chicago Emre, N , Edi̇rne, T , Özşahi̇n, A , Türk, A . "THE EVALUATION OF BURNOUT AND COMMUNICATİON SKILLS IN PRIMARY CARE STAFF". International Journal of Health Services Research and Policy 5 (2020 ): 153-161
RIS TY - JOUR T1 - THE EVALUATION OF BURNOUT AND COMMUNICATİON SKILLS IN PRIMARY CARE STAFF AU - Nilüfer Emre , Tamer Edi̇rne , Aysun Özşahi̇n , Ali Rıza Türk Y1 - 2020 PY - 2020 N1 - doi: 10.33457/ijhsrp.735875 DO - 10.33457/ijhsrp.735875 T2 - International Journal of Health Services Research and Policy JF - Journal JO - JOR SP - 153 EP - 161 VL - 5 IS - 2 SN - -2602-3482 M3 - doi: 10.33457/ijhsrp.735875 UR - https://doi.org/10.33457/ijhsrp.735875 Y2 - 2020 ER -
EndNote %0 International Journal of Health Services Research and Policy THE EVALUATION OF BURNOUT AND COMMUNICATİON SKILLS IN PRIMARY CARE STAFF %A Nilüfer Emre , Tamer Edi̇rne , Aysun Özşahi̇n , Ali Rıza Türk %T THE EVALUATION OF BURNOUT AND COMMUNICATİON SKILLS IN PRIMARY CARE STAFF %D 2020 %J International Journal of Health Services Research and Policy %P -2602-3482 %V 5 %N 2 %R doi: 10.33457/ijhsrp.735875 %U 10.33457/ijhsrp.735875
ISNAD Emre, Nilüfer , Edi̇rne, Tamer , Özşahi̇n, Aysun , Türk, Ali Rıza . "THE EVALUATION OF BURNOUT AND COMMUNICATİON SKILLS IN PRIMARY CARE STAFF". International Journal of Health Services Research and Policy 5 / 2 (Ağustos 2020): 153-161 . https://doi.org/10.33457/ijhsrp.735875
AMA Emre N , Edi̇rne T , Özşahi̇n A , Türk A . THE EVALUATION OF BURNOUT AND COMMUNICATİON SKILLS IN PRIMARY CARE STAFF. IJHSRP. 2020; 5(2): 153-161.
Vancouver Emre N , Edi̇rne T , Özşahi̇n A , Türk A . THE EVALUATION OF BURNOUT AND COMMUNICATİON SKILLS IN PRIMARY CARE STAFF. International Journal of Health Services Research and Policy. 2020; 5(2): 153-161.