Case Study for Student Satisfaction of Munzur University

Abstract

The aim of this study is to get views of 4th year undergraduate students (including students in extending section) studying at engineering faculty about the University and the program they enrolled. The sample of the study is 232 students attending the final year of engineering faculty at 2015-2016 fall semesters. 23 of these students were studying in Chemical Engineering, 20 of these students were studying in Food Engineering, 29 of these students were studying in Mechanical Engineering, 54 of these students were studying in Computer Engineering, 36 of these students were studying in Civil Engineering, 67 of these students were studying in Electrical-Electronics Engineering, 3 of these students were studying in Environmental Engineering. In order to get students’ views on university and the program they enrolled, the survey questionnaire consisting of 50 multiple-choice questions was developed by last year chemical engineering student. This questionnaire survey was prepared taking into consideration the student satisfaction survey of other universities. The content analysis of the developed survey questionnaire was made conducted by five faculty members and necessary arrangements were made in accordance with the recommendations of the faculty members. The findings are expected to be a useful guide for the academic institution.

Keywords

• Attitude,Munzur University,engineering faculty department,perceived service quality,student satisfaction,questionnaire survey,university

Munzur Üniversitesi Öğrenci Memnuniyeti Örnek Olay İncelemesi

Abstract

Bu çalışmanın amacı Munzur Üniversitesi mühendislik fakültesinde okuyan son sınıf lisans öğrencilerinin (bölümü uzatan öğrenciler de dahil) öğrenim gördükleri üniversite ve program hakkındaki görüşlerini almaktır. Bu çalışmanın örneklemini 2015-2016 güz döneminde mühendislik fakültesine devam eden son sınıf 232 öğrenci oluşturmaktadır. Bu öğrencilerin 23’ü Kimya Mühendisliği, 20’si Gıda Mühendisliği, 29’u Makine Mühendisliği, 54’ü Bilgisayar Mühendisliği, 36’sı İnşaat Mühendisliği, 67’si Elektrik-Elektronik Mühendisliği, 3’ü ise Çevre Mühendisliği’nde öğrenim görmektedir. Öğrencilerin okudukları üniversite ve okudukları program hakkındaki görüşlerini almak amacıyla Kimya Mühendisliği son sınıf öğrencisi tarafından 50 soruluk çoktan seçmeli sorudan oluşan bir anket geliştirilmiştir. Bu anket diğer üniversitelerin öğrenci memnuniyeti anketleri dikkate alınarak hazırlanmıştır. Geliştirilen anketin içerik analizi 5 öğretim üyesi tarafından yapılmış olup, öğretim üyelerinin önerileri doğrultusunda gerekli düzenlemeler yapılmıştır. Bulguların akademik kurum için faydalı bir kılavuz olması beklenmektedir.

Keywords

• Algılanan hizmet kalitesi,anket,Munzur Üniversitesi,mühendislik fakültesi,öğrenci memnuniyeti,tutum,üniversite

References

1. Athiyaman, A., 1997. Linking student satisfaction and service quality perceptions: the case of university education. European Journal of Marketing, 31(7):528-540.
2. Arambewela, R., Hall, J., 2009. An empirical model of international student satisfaction. Asia Pacific Journal of Marketing and Logistics, 21(4):555-569.
3. Aziz, F.B., Muhammad, N.B., 2017. Student Satisfaction and Level of Acceptance with Blended Learning Environment. Advanced Journal of Technical and Vocational Education, 1(1):404-408.
4. Bini, M., Masserini, L., 2016. Students’ Satisfaction and Teaching Efficiency of University Offer. Social Indicators Research, 129(2):847–862.
5. Boring, A., Ottoboni, K., Stark, P.B., 2016. Student evaluations of teaching (mostly) do not measure teaching effectiveness. ScienceOpen Research. (DOI:10.14293/S2199-1006.1.SOR-EDU.AETBZC.v1)
6. Browne, B.A., Kaldenberg, D.O., Browne, W.G., Brown, D.J., 1998. Student as customer: Factors affecting satisfaction and assessments of institutional quality. Journal of Marketing for Higher Education, 8(3):1-14.
7. Cheng, M., Taylor, J., Williams, J., Tong, K., 2016. Student satisfaction and perceptions of quality: testing the linkages for PhD students. Higher Education Research & Development, 35(6):1153-1166.
8. Çimen, M., 2015. Fen ve Sağlık Bilimleri Alanlarında SPSS Uygulamalı Veri Analizi, Palme Yayıncılık, Ankara.

9. Douglas, J., Douglas, A., Barnes, B., 2006. Measuring student satisfaction at a UK university. Quality Assurance in Education, 14(3):251-267.
10. Elliott, K. M., 2002. Key determinants of student satisfaction. Journal of College Student Retention, 4:271-279.
11. Elliott, K. Healy, M., 2001. Key factors influencing student satisfaction related to recruitment and retention. Journal of Marketing for Higher Education, 10:1-11.
12. Elliott, K. M., Shin, D., 2002. Student satisfaction: An alternative approach to assessing this important concept. Journal of Higher Education Policy and Management, 24(2):197-209.
13. Guolla, M., 1999. Assessing the teaching quality to student satisfaction relationship: Applied customer satisfaction research in the classroom. Journal of Marketing Theory and Practice, 7(3):87-97.
14. Poon, J., 2017. Examining graduate built environment student satisfaction in the UK. What matters the most? International Journal of Construction Education and Research,1-19.
15. Khosravi, A.A., Poushaneh, K., Roozegar, A., Sohrabifard, N., 2013. Determination of factors affecting student satisfaction if Islamic Azad University. Procedia Social and Behavioral Sciences, 84:579-583.
16. Lenton, P., 2015. Determining student satisfaction: An economic analysis of the National Student Survey. Economics of Education Review, 47:118–127.
17. Ling, K.C., Chai, L.T., Piew, T.H., 2010. The ‘Inside-out’ and ‘Outside-in’ Approaches on Students’ Perceived Service Quality: An Empirical Evaluation. Management Science and Engineering, 4(2):01-26.
18. Marsh, H.W., Roche, L.A., 2000. Effects of grading leniency and low workload on students’ evaluations of teaching: popular myth, bias, validity, or innocent by standers. Journal of Educational Psychology, 92(1):202–228.
19. Missildine, K., Fountain, R., Summers, L., Gosselin, K., 2013. Flipping the classroom to improve student performance and satisfaction. Journal of Nursing Education, 52(10):597-599.
20. Palacio, A.B., Meneses, G.D., Perez, P.J.P., 2002. The configuration of the university image and its relationship with the satisfaction of students. Journal of Educational Administration, 40(5):486–505.
21. Price, I. F., Matzdorf, F., Smith, L., Agahi, H., 2003. The impact of facilities on student choice of university. Facilities, 21(10):212-222.
22. Sapri, M., Kaka, A., Finch, E., 2009. Factors that influence student’s level of satisfaction with regards to higher educational facilities services. Malaysian Journal of Real Estate, 4(1):34-51.
23. Singh, G., 2002. Educational consumers or educational partners: A critical theory analysis. Critical Perspectives on Accounting, 13(5):681-700.
24. Uddin, M. R., Mamun, A., Soumana, A. O., Khan, Md. M., 2017. Factors and Predictors of International Student’s Satisfaction in Turkey. Educational Process: International Journal, 6(2):43-52.
25. Williams, J., 2013. Consuming higher education: Why learning can’t be bought. London: Bloomsbury.