Organizational Conscience in the Service Industry: A Scale Development

Yıl 2021, Sayı: 90, 31 - 47, 22.09.2021

Pelin Kanten Merve Gözde Durmaz Benan Arda

Öz

Scholars and practitioners are paying increased attention to the concept of organizational conscience as it leads to positive outcomes in organizational life. Despite this increase, there is a gap measuring the perception of organizational conscience. To fill this gap, this study aims to develop a scale which measures the perception of organizational conscience. For this purpose, it uses a methodological approach with three steps which are item generation, scale purification and scale development. A special focus on developing a scale to measure organizational conscience using both qualitative and quantitative methods through data obtained from 239 service employees. As a consequence, a six-dimensional scale containing twenty seven items developed distinctive dimensions of organizational conscience: humanistic work climate, mindfulness, existential harmony, customer-oriented view, sensitive attitudes, ethical temperament. The results of this study suggest that the organizational conscience scale is a valid and reliable measurement tool for further research on management.

Anahtar Kelimeler

Organizational conscience, Scale development, Scale validation

Kaynakça

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