Diğer
BibTex RIS Kaynak Göster
Yıl 2019, Cilt: 5 Sayı: 1, 17 - 29, 13.05.2019

Öz

Kaynakça

  • Adams, J. S. (1963). Toward an understanding of inequity. Journal of Abnormal and, Social Psychology, 67(5), 422–436.
  • Akduman, G., Hatipoglu, Z., & Yuksekbilgili, Z. (2015). Organizational justice perception according to marital status. Uluslararası Akademik Yönetim Bilimleri Dergisi, 1(1), 1–13.
  • Aksoy, C, Aslantas, M., & Arslan, V. (2016). The reflection on working life of justice: organizational justice. International Journal of Innovative Strategical Social Research, 1(1), 19–32.
  • Alexander, E. C. (2002). Consumer reactions to unethical service recovery. Journal of Business Ethics, 36(3), 223–237.
  • Balassiano, M., & Salles, D. (2012). Perceptions of equity and justice and their implications on affective organizational commitment: a confirmatory study in a teaching and research institute. Brazilian Administration Review, 9(3), 268-286.
  • Bambauer-Sachse, S., & Rabeson, L. (2015). Determining adequate tangible compensation in service recovery processes for developed and developing countries: The role of severity and responsibility. Journal of Retailing and Consumer Services, 22, 117–127.
  • Boyd, E., & Bhat, S. (1998). The Role of dual entitlement and equity theories in consumers’ formation of fair price judgments: An investigation within a business-to-business service setting, Journal of Professional Services Marketing, 17(1), 1–14.
  • Carrell, M. R., & Dittrich, J. E. (1978). Equity theory: The recent literature, methodological considerations, and new directions. The Academy of Management Review, 3(2), 202–210.
  • Choi, B., & Choi B. (2014). The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth. European Journal of Marketing, 48(1/2), 108–131.
  • Cicek, D., & Kozak, N. (2012). Bibliometric profile of refereed articles published in Anatolia: Journal of Tourism Research. Türk Kütüphaneciliği, 26(4), 734–756.
  • Cook, K. S., & Parcel, T. L. (1977). Equity theory: Directions for future research. Sociological Inquiry, 47(2), 75–88.
  • Coskun, R., Altunısık, R., Bayraktaroglu, S., and Yıldırım, E. (2015). Sosyal bilimlerde araştırma yöntemleri: SPSS uygulamalı. Sakarya: Sakarya Kitabevi.
  • Ellyawati, J., Purwanto, B. M., & Dharmmesta, B. S. (2012). The effect of perceived justice on customer satisfaction in the service recovery context: Testing mediating variables. Journal of Service Science, 5(2), 87–100.
  • Elsevier 2019a. Scopus. Retrieved from www.elsevier.com/tr-tr/solutions/scopus Elsevier 2019b. Journal of Retailing and Consumer Services. Retrieved from www.journals. elsevier.com/journal-of-retailing-and-consumer-services
  • Erkol Bayram, G., Bayram, A. T., & Karacar, E. (2017). Sustainable tourism: Bibliometric analysis. In 1st International Sustainable Tourism Congress Proceedings Book (pp. 179–186).
  • Fadil, P. A, Williams, R. J., Limpaphayom, W., & Smatt, C. (2005). Equity or equity? A conceptual examination of the influence of individualism/collectivism on the cross-cultural application of equity theory. Cross Cultural Management: An International Journal, 12(4), 17–35.
  • Fernandes, T., & Calamote, A. (2016). Unfairness in consumer services: Outcomes of differential treatment of new and existing clients. Journal of Retailing and Consumer Services, 28, 36–44.
  • Fisk, R. P., & Young, C. E. (1985). Disconfirmation of equity expectations: Effects on consumer satisfaction with services. Advances in Consumer Research, 12, 340–345.
  • Gelbrich, K. (2011). Have paid less than you! The emotional and behavioral consequences of advantaged price inequity. Journal of Retailing, 87(2), 207–224.
  • Goodwin, C., & Ross I. (1990). Consumer evaluations of responses to complaints: What’s fair and why. The Journal of Consumer Marketing, 7(2), 39–47.
  • Goodwin, C., & Ross I. (1992). Consumer responses to service failures: Influence of procedural and interactional fairness perceptions. Journal of Business Research, 25, 149–163.
  • Huppertz, J. W., Arenson, S. J., & Evans, R. H. (1978). An application of equity theory to buyerseller exchange situations. Journal of Marketing Research, 15(2), 250–260.
  • Islamoglu, H. and Alnıacık, U. (2016). Sosyal bilimlerde araştırma yöntemleri. İstanbul: Beta Yayıncılık.
  • Joshi, K. (1990). An investigation of equity as a determinant of user information satisfaction. Decision Sciences, 21(4), 786–807.
  • Kwon, S., & Jang, S. (2012). Effects of compensation for service recovery: From the equity theory perspective. International Journal of Hospitality Management, 31(4), 1235–1243.
  • Lacey, R., & Sneath, J. Z. (2006). Customer loyalty programs: Are they fair to consumers? Journal of Consumer Marketing, 23(7), 458–464.
  • Lapidus, R. S., & Pinkerton, L. (1995). Customer complaint situations: An equity theory perspective. Psychology & Marketing, 12(2), 105–122.
  • Leventhal, G. S. (1980). What should be done with equity theory? New approaches to the study of fairness in social relationships. In K. J. Gergen, M. S. Greenberg, & R. H. Willis (Eds.), Social exchange: Advances in theory and research (pp. 27–55). New York: Plenum.
  • Nyugen, B., & Klaus, P. P. (2013). Retail fairness: Exploring consumer perceptions of fairness towards retailers’ marketing tactics. Journal of Retailing and Consumer Services, 20(3), 311–324.
  • Oliver, R. L., & DeSarbo, W. S. (1988). Response determinants in satisfaction judgments. Journal of Consumer Research, 14(4), 495–507.
  • Oliver, R. L., & Swan, J. E. (1989). Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach. Journal of Marketing, 53(2), 21–35.
  • Olsen, L. L., & Johnson, M. D. (2003). Service equity, satisfaction, and loyalty: From transactionspecific to cumulative evaluations. Journal of Service Research, 5(3), 184–195.
  • Ozel, C. H., & Kozak, N. (2012). Bibliometric profile of tourism marketing literature from 2000 to 2010 and a citation analysis study. Türk Kütüphaneciliği, 26(4), 715–733.
  • Palmer, A., Beggs, R., & Keown-McMullan, C. (2000). Equity and repurchase intention following service failure. Journal of Services Marketing, 14(6), 513–528.
  • Romer, D. (1979). Further limitations in the equity theory approach: A reply to Samuel. Personality and Social Psychology Bulletin, 5(2), 249–252.
  • Ruyter, K. D., & Wetzels, M. (2000). Customer equity considerations in service recovery: a crossindustry perspective. International Journal of Service Industry Management, 11(1), 91–108.
  • Sahin, S., & Acun, A. (2015). Bibliometric profile of tourist guiding area (National Tourism Congress Papers). Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 18(34), 213–234.
  • Saraswita, P. I., & Yasa, N. N. K. (2017). The effect of perceived justice on customer satisfaction and loyalty at PT Bank BPD Bali. International Journal of Multidisciplinary Education and Research, 2(6), 20–25.
  • Scopus 2019. Sources. Retrieved from www.scopus.com/sources.uri?zone=TopNavBar&origin =searchadvanced
  • Swan, J. E., & Oliver, R. L. (1991). An applied analysis of buyer equity perceptions and satisfaction with automobile salespeople. Journal of Personal Selling and Sales Management, 11(2), 15–26.
  • Sweeney, P. D. (1990). Distributive justice and pay satisfaction: A field test of an equity theory prediction. Journal of Business and Psychology, 4(3), 329–341.
  • Tanrıkulu, C. (2015). Eşitlik teorisi. In M. I. Yağcı, & S. Çabuk (Eds), Pazarlama teorileri (pp. 131–146). İstanbul: MediaCat.
  • Tayfun, A., Kucukergin, F. G., Aysen, E., Eren, A., & Ozekici, Y. K. (2016). A Bibliometric analysis towards postgraduate dissertations in the field of tourism. Gazi Üniversitesi Turizm Fakültesi Dergisi, 1, 50–69.
  • Tayfun, A., Ulker, M., Gokce, Y., Tengilimoglu, E., Surucu, C., & Durmaz, M. (2018). Bibliometric analysis of postgraduate theses about food and beverage in the field of tourism. Journal of Tourism and Gastronomy Studies, 6(2), 523–547.
  • Temizkan, S. P., Cicek, D., & Ozdemir, C. (2015). Bibliometric profile of articles published on health tourism. International Journal of Human Sciences, 12(2), 394-415.
  • Walster, E., Berscheid, E., & Walster, G. W. (1976). New directions in equity research. Advances in Experimental Social Psychology, 9, 1–42.
  • Xia, L., Monroe, K. B., & Cox, J. L. (2004). The price is unfair! A conceptual framework of price fairness perceptions. Journal of Marketing, 68(4), 1–15.
  • Yılmaz, G. (2017). Bibliometrics analysis of published papers on tipping in restaurants. Journal of Travel and Hospitality Management, 14(2), 65–79.
  • Zan, B. U. (2012). A comparative bibliometric analysis study in scinentific disciplines at Turkey (Unpublished doctoral thesis). Ankara University, Ankara.
  • Zencir, E., & Kozak, N. (2012). Sosyal bilimler enstitü dergilerinde yayımlanan turizm makalelerinin bibliyometrik profili (2000-2010). In N. Kozak, & M. Yeşiltaş (Eds.), VI. Lisansüstü Turizm Öğrencileri Araştırma Kongresi Kitabı (pp. 673–682).

Bibliometric Profile of Studies Related with Equity Theory

Yıl 2019, Cilt: 5 Sayı: 1, 17 - 29, 13.05.2019

Öz

This study aims to present a general framework about studies on equity theory. For this purpose, articles related with equity theory were examined in terms of various bibliometric characteristics. Word “equity” and “equity theory” were searched among the articles published in the Journal of Retailing and Consumer Services between 2014 and 2018. 31 articles were identified related to equity theory and then were examined in terms of year of publication, number of authors, number of pages, keywords, number of references, research topic, type of research, data collection tool, sample group and sampling method. According to the results of the study, the number of articles related with the theory increased from 2014 to 2018. The number of articles related to this theory was the highest in 2018. It was seen that most of the articles containing the theory examined price, perception of justice, service failures, and compensation for service failures.

Kaynakça

  • Adams, J. S. (1963). Toward an understanding of inequity. Journal of Abnormal and, Social Psychology, 67(5), 422–436.
  • Akduman, G., Hatipoglu, Z., & Yuksekbilgili, Z. (2015). Organizational justice perception according to marital status. Uluslararası Akademik Yönetim Bilimleri Dergisi, 1(1), 1–13.
  • Aksoy, C, Aslantas, M., & Arslan, V. (2016). The reflection on working life of justice: organizational justice. International Journal of Innovative Strategical Social Research, 1(1), 19–32.
  • Alexander, E. C. (2002). Consumer reactions to unethical service recovery. Journal of Business Ethics, 36(3), 223–237.
  • Balassiano, M., & Salles, D. (2012). Perceptions of equity and justice and their implications on affective organizational commitment: a confirmatory study in a teaching and research institute. Brazilian Administration Review, 9(3), 268-286.
  • Bambauer-Sachse, S., & Rabeson, L. (2015). Determining adequate tangible compensation in service recovery processes for developed and developing countries: The role of severity and responsibility. Journal of Retailing and Consumer Services, 22, 117–127.
  • Boyd, E., & Bhat, S. (1998). The Role of dual entitlement and equity theories in consumers’ formation of fair price judgments: An investigation within a business-to-business service setting, Journal of Professional Services Marketing, 17(1), 1–14.
  • Carrell, M. R., & Dittrich, J. E. (1978). Equity theory: The recent literature, methodological considerations, and new directions. The Academy of Management Review, 3(2), 202–210.
  • Choi, B., & Choi B. (2014). The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth. European Journal of Marketing, 48(1/2), 108–131.
  • Cicek, D., & Kozak, N. (2012). Bibliometric profile of refereed articles published in Anatolia: Journal of Tourism Research. Türk Kütüphaneciliği, 26(4), 734–756.
  • Cook, K. S., & Parcel, T. L. (1977). Equity theory: Directions for future research. Sociological Inquiry, 47(2), 75–88.
  • Coskun, R., Altunısık, R., Bayraktaroglu, S., and Yıldırım, E. (2015). Sosyal bilimlerde araştırma yöntemleri: SPSS uygulamalı. Sakarya: Sakarya Kitabevi.
  • Ellyawati, J., Purwanto, B. M., & Dharmmesta, B. S. (2012). The effect of perceived justice on customer satisfaction in the service recovery context: Testing mediating variables. Journal of Service Science, 5(2), 87–100.
  • Elsevier 2019a. Scopus. Retrieved from www.elsevier.com/tr-tr/solutions/scopus Elsevier 2019b. Journal of Retailing and Consumer Services. Retrieved from www.journals. elsevier.com/journal-of-retailing-and-consumer-services
  • Erkol Bayram, G., Bayram, A. T., & Karacar, E. (2017). Sustainable tourism: Bibliometric analysis. In 1st International Sustainable Tourism Congress Proceedings Book (pp. 179–186).
  • Fadil, P. A, Williams, R. J., Limpaphayom, W., & Smatt, C. (2005). Equity or equity? A conceptual examination of the influence of individualism/collectivism on the cross-cultural application of equity theory. Cross Cultural Management: An International Journal, 12(4), 17–35.
  • Fernandes, T., & Calamote, A. (2016). Unfairness in consumer services: Outcomes of differential treatment of new and existing clients. Journal of Retailing and Consumer Services, 28, 36–44.
  • Fisk, R. P., & Young, C. E. (1985). Disconfirmation of equity expectations: Effects on consumer satisfaction with services. Advances in Consumer Research, 12, 340–345.
  • Gelbrich, K. (2011). Have paid less than you! The emotional and behavioral consequences of advantaged price inequity. Journal of Retailing, 87(2), 207–224.
  • Goodwin, C., & Ross I. (1990). Consumer evaluations of responses to complaints: What’s fair and why. The Journal of Consumer Marketing, 7(2), 39–47.
  • Goodwin, C., & Ross I. (1992). Consumer responses to service failures: Influence of procedural and interactional fairness perceptions. Journal of Business Research, 25, 149–163.
  • Huppertz, J. W., Arenson, S. J., & Evans, R. H. (1978). An application of equity theory to buyerseller exchange situations. Journal of Marketing Research, 15(2), 250–260.
  • Islamoglu, H. and Alnıacık, U. (2016). Sosyal bilimlerde araştırma yöntemleri. İstanbul: Beta Yayıncılık.
  • Joshi, K. (1990). An investigation of equity as a determinant of user information satisfaction. Decision Sciences, 21(4), 786–807.
  • Kwon, S., & Jang, S. (2012). Effects of compensation for service recovery: From the equity theory perspective. International Journal of Hospitality Management, 31(4), 1235–1243.
  • Lacey, R., & Sneath, J. Z. (2006). Customer loyalty programs: Are they fair to consumers? Journal of Consumer Marketing, 23(7), 458–464.
  • Lapidus, R. S., & Pinkerton, L. (1995). Customer complaint situations: An equity theory perspective. Psychology & Marketing, 12(2), 105–122.
  • Leventhal, G. S. (1980). What should be done with equity theory? New approaches to the study of fairness in social relationships. In K. J. Gergen, M. S. Greenberg, & R. H. Willis (Eds.), Social exchange: Advances in theory and research (pp. 27–55). New York: Plenum.
  • Nyugen, B., & Klaus, P. P. (2013). Retail fairness: Exploring consumer perceptions of fairness towards retailers’ marketing tactics. Journal of Retailing and Consumer Services, 20(3), 311–324.
  • Oliver, R. L., & DeSarbo, W. S. (1988). Response determinants in satisfaction judgments. Journal of Consumer Research, 14(4), 495–507.
  • Oliver, R. L., & Swan, J. E. (1989). Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach. Journal of Marketing, 53(2), 21–35.
  • Olsen, L. L., & Johnson, M. D. (2003). Service equity, satisfaction, and loyalty: From transactionspecific to cumulative evaluations. Journal of Service Research, 5(3), 184–195.
  • Ozel, C. H., & Kozak, N. (2012). Bibliometric profile of tourism marketing literature from 2000 to 2010 and a citation analysis study. Türk Kütüphaneciliği, 26(4), 715–733.
  • Palmer, A., Beggs, R., & Keown-McMullan, C. (2000). Equity and repurchase intention following service failure. Journal of Services Marketing, 14(6), 513–528.
  • Romer, D. (1979). Further limitations in the equity theory approach: A reply to Samuel. Personality and Social Psychology Bulletin, 5(2), 249–252.
  • Ruyter, K. D., & Wetzels, M. (2000). Customer equity considerations in service recovery: a crossindustry perspective. International Journal of Service Industry Management, 11(1), 91–108.
  • Sahin, S., & Acun, A. (2015). Bibliometric profile of tourist guiding area (National Tourism Congress Papers). Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 18(34), 213–234.
  • Saraswita, P. I., & Yasa, N. N. K. (2017). The effect of perceived justice on customer satisfaction and loyalty at PT Bank BPD Bali. International Journal of Multidisciplinary Education and Research, 2(6), 20–25.
  • Scopus 2019. Sources. Retrieved from www.scopus.com/sources.uri?zone=TopNavBar&origin =searchadvanced
  • Swan, J. E., & Oliver, R. L. (1991). An applied analysis of buyer equity perceptions and satisfaction with automobile salespeople. Journal of Personal Selling and Sales Management, 11(2), 15–26.
  • Sweeney, P. D. (1990). Distributive justice and pay satisfaction: A field test of an equity theory prediction. Journal of Business and Psychology, 4(3), 329–341.
  • Tanrıkulu, C. (2015). Eşitlik teorisi. In M. I. Yağcı, & S. Çabuk (Eds), Pazarlama teorileri (pp. 131–146). İstanbul: MediaCat.
  • Tayfun, A., Kucukergin, F. G., Aysen, E., Eren, A., & Ozekici, Y. K. (2016). A Bibliometric analysis towards postgraduate dissertations in the field of tourism. Gazi Üniversitesi Turizm Fakültesi Dergisi, 1, 50–69.
  • Tayfun, A., Ulker, M., Gokce, Y., Tengilimoglu, E., Surucu, C., & Durmaz, M. (2018). Bibliometric analysis of postgraduate theses about food and beverage in the field of tourism. Journal of Tourism and Gastronomy Studies, 6(2), 523–547.
  • Temizkan, S. P., Cicek, D., & Ozdemir, C. (2015). Bibliometric profile of articles published on health tourism. International Journal of Human Sciences, 12(2), 394-415.
  • Walster, E., Berscheid, E., & Walster, G. W. (1976). New directions in equity research. Advances in Experimental Social Psychology, 9, 1–42.
  • Xia, L., Monroe, K. B., & Cox, J. L. (2004). The price is unfair! A conceptual framework of price fairness perceptions. Journal of Marketing, 68(4), 1–15.
  • Yılmaz, G. (2017). Bibliometrics analysis of published papers on tipping in restaurants. Journal of Travel and Hospitality Management, 14(2), 65–79.
  • Zan, B. U. (2012). A comparative bibliometric analysis study in scinentific disciplines at Turkey (Unpublished doctoral thesis). Ankara University, Ankara.
  • Zencir, E., & Kozak, N. (2012). Sosyal bilimler enstitü dergilerinde yayımlanan turizm makalelerinin bibliyometrik profili (2000-2010). In N. Kozak, & M. Yeşiltaş (Eds.), VI. Lisansüstü Turizm Öğrencileri Araştırma Kongresi Kitabı (pp. 673–682).
Toplam 50 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Bölüm Makaleler
Yazarlar

Buse Çeti 0000-0003-3136-1266

Azize Tunç Hassan 0000-0003-2509-1415

Yayımlanma Tarihi 13 Mayıs 2019
Gönderilme Tarihi 3 Nisan 2019
Yayımlandığı Sayı Yıl 2019 Cilt: 5 Sayı: 1

Kaynak Göster

APA Çeti, B., & Tunç Hassan, A. (2019). Bibliometric Profile of Studies Related with Equity Theory. Journal of Tourismology, 5(1), 17-29.
AMA Çeti B, Tunç Hassan A. Bibliometric Profile of Studies Related with Equity Theory. Journal of Tourismology. Mayıs 2019;5(1):17-29.
Chicago Çeti, Buse, ve Azize Tunç Hassan. “Bibliometric Profile of Studies Related With Equity Theory”. Journal of Tourismology 5, sy. 1 (Mayıs 2019): 17-29.
EndNote Çeti B, Tunç Hassan A (01 Mayıs 2019) Bibliometric Profile of Studies Related with Equity Theory. Journal of Tourismology 5 1 17–29.
IEEE B. Çeti ve A. Tunç Hassan, “Bibliometric Profile of Studies Related with Equity Theory”, Journal of Tourismology, c. 5, sy. 1, ss. 17–29, 2019.
ISNAD Çeti, Buse - Tunç Hassan, Azize. “Bibliometric Profile of Studies Related With Equity Theory”. Journal of Tourismology 5/1 (Mayıs 2019), 17-29.
JAMA Çeti B, Tunç Hassan A. Bibliometric Profile of Studies Related with Equity Theory. Journal of Tourismology. 2019;5:17–29.
MLA Çeti, Buse ve Azize Tunç Hassan. “Bibliometric Profile of Studies Related With Equity Theory”. Journal of Tourismology, c. 5, sy. 1, 2019, ss. 17-29.
Vancouver Çeti B, Tunç Hassan A. Bibliometric Profile of Studies Related with Equity Theory. Journal of Tourismology. 2019;5(1):17-29.