Healthcare institutions, by their nature, are susceptible to crises. In recent years, there has been an increase in incidents of violence directed towards physicians and healthcare workers in environments where healthcare services are provided. In this study, it was tried to evaluate whether the level of health professionals’ use of effective communication skills in the face of crises is sufficient to prevent violent incidents, the communication-dimensional bases of violence, and whether the current situation in the legal regulations regarding the acts of violence in health in which health personnel are victimized in our country reduces their motivation to use effective communication skills and work. Although many studies have been conducted on how healthcare professionals can cope with violent incidents and crises they may encounter in their education and professional lives, studies in the field of health communication are limited. In this study, a focus group interview was conducted with healthcare professionals providing healthcare services in a public hospital affiliated to the Provincial Health Directorate in Istanbul. Content analysis was used in the data analysis. The findings suggest that due to the intensity of workload and low health literacy levels, healthcare workers’ proficiency in using effective communication skills has weakened. Additionally, the inadequacy of legal sanctions regarding violence against healthcare workers has been observed to decrease the motivation of healthcare workers to use effective communication skills.