i̇zlek akademik dergi İzlek Akademik Dergi 2667-4475 SAM A.Ş. Yayıncılık 10.53804/izlek.1059454 Investigation of PERMA Model within the Context of Demographic Factors: A Wide Scaled Research in Service Sector and Z Generation PERMA Modelinin Demografik Faktörler Bağlamında İncelenmesi: Hizmet Sektöründe ve Z Kuşağında Geniş Ölçekli Bir Araştırma https://orcid.org/0000-0003-3108-8247 Günaydın Sezer Cihan İstanbul Gelişim Üniversitesi, Uygulamalı Bilimler Fakültesi, Havacılık Yönetimi Bölümü https://orcid.org/0000-0003-3803-9018 İnal İbrahim Haşim 06 03 2022 4 2 56 81 01 18 2022 04 04 2022 Copyright © 2018, İzlek Akademik Dergi 2018 İzlek Akademik Dergi

The main purpose of this study is to investigate the impact of demographic factors on psychological well-being of service sector employees. PERMA model which is developed by Seligman is used to measure psyhological well being of the participants. This model can be accepted as the most recent and valid approach to test well being. To test research hyphoteses, analyses done with 1101 participants. As a result of the analyses meaningful differences are proved in terms of gender, education, age and tenure in pscyhological well being scores of service sector employees. Analyses were repeated for Z generation individuals composed of 483 representatives and different results are also discussed and interpreted. Theoratical contribution of the study is showing a powerfull proof for the significant demographical differences in terms of employee psychological well being with an important size of the sample. Implicational contribution of the study is to lighten HR professionals and managers to increase pscyhological well being in their business companies and advicing some managerial implications and policies.

Bu araştırmanın amacı hizmet sektöründe çalışan bireylerin psikolojik esenliklerinin demografik faktörlerden nasıl etkilendiğini ortaya çıkarmaktır. Psikolojik esenliği ölçümlemek üzere M. Seligman tarafından geliştirilen PERMA Psikolojik Esenlik Modeli kullanılmıştır. Bu model psikolojik esenlik çalışmalarında kullanılan en güncel ve geçerli yaklaşım olarak kabul edilebilir. Araştırma hipotezlerinin test edilmesi için 1101 kişiden elde edilen veriler üzerinden farklılık testleri gerçekleştirilmiştir. Cinsiyet, eğitim, yaş ve çalışma süresi gibi demografik verilerde anlamlı ve yüksek düzeyde farklılıklar tespit edilmiştir. Örneklem içerisinde Z kuşağına ait 483 bireyin var olması nedeni ile araştırma sonuçları Z kuşağının psikolojik esenliği ve yönetimi açısından da yorumlanmıştır. Araştırmanın kuramsal katkısı alan yazında demografik veriler ve psikolojik esenlik ilişkisindeki çelişkili sonuçlara temsili düzeyi büyük bir örneklem ile yön vermesi ve uygulamadaki katkısı ise işletme yöneticilerine psikolojik esenlik konusunda gerçekleştirecekleri tüm İK uygulamaları ve yönetim uygulamalarına ışık tutması olarak söylenebilir.

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