Examining The Impact of General Competency Belief on Crisis Management: The Mediating Roles of Perceived Insider Status in The Airline Industry

Semra Erener Özalçın; Nurdan Çolakoğlu

doi:10.30518/jav.1735713

Examining The Impact of General Competency Belief on Crisis Management: The Mediating Roles of Perceived Insider Status in The Airline Industry

Abstract

This study explores the relationship between airline employees' general competency beliefs and their crisis management capabilities, emphasizing the mediating role of perceived insider status. The dynamic nature of the aviation industry, characterized by high uncertainty and frequent crises, necessitates a competent and resilient workforce. General competency belief refers to individuals' confidence in their ability to effectively handle various life challenges, while perceived insider status reflects their sense of belonging and inclusion within the organization. Data were collected from 324 employees across 14 licensed Turkish airline companies using validated scales. Structural equation modeling revealed that general competency beliefs notably influence both crisis management and perceived insider status. Moreover, perceived insider status affects crisis management and serves as a complementary mediator. These findings underscore the importance of enhancing employee competencies and fostering a strong sense of organizational belonging to improve crisis preparedness and responsiveness. This research uniquely integrates three key concepts—competency belief, insider status, and crisis management—into a comprehensive model within the aviation sector. The study contributes to the literature by filling a gap in empirical research and offering practical insights for human resources and crisis preparedness strategies in high-risk service industries.

Keywords

Supporting Institution

Istanbul Arel University

Ethical Statement

Istanbul Arel University Ethics Committee approval dated 12/06/2025 and numbered 25/15

References

Abdallah, F., Elhoss , W., & Chahine, J. (2025). The importance of crisis management in the aviation industry: A case study on Kuwait . Edelweiss Applied Science and Technology, 9(4), 2459-2470.
Akkoyun, E. (2024). The effect of vocational high school teachers' perceived administrator support, career satisfaction and internalization status on continuance commitment (Master’s thesis). Istanbul Aydın University.
Armstrong-Stassen, M., & Schlosser, F. (2011). Perceived organizational membership and the retention of older workers. Journal of Organizational Behavior, 32(2), 319–344.
Bakan, P. (2018). Contemporary management approaches – Principles, concepts and approaches (Vol. 6). İstanbul: Beta Basım A.Ş.
Bandura, A. (1997). Self-efficacy: The exercise of control. New York: W.H. Freeman.
Bandura, A., & Locke, E. A. (2003). Negative self-efficacy and goal effects revisited. Journal of Applied Psychology, 88(1), 87–99.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182.
Bayraktar, O. (2002). The use of competencies in human resources management and a case study in the banking sector (Doctoral dissertation). İstanbul University, Social Sciences Institute.

Çalışkan, D. D. (2020). Crisis management: A scale development study. Turkish Journal of Social Sciences Research, 5(2), 106–120.
Çelikkaleli, Ö., & Çapri, B. (2008). Validity and reliability study of the Turkish form of the General Competence Belief Scale. Çukurova University Journal of Institute of Social Sciences, 17(3), 93–104.
Costello, A. B., & Osborne, J. W. (2005). Best practices in exploratory factor analysis: Four recommendations for getting the most from your analysis. Practical Assessment, Research & Evaluation, 10(7), 1–9.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50.
Frisby, B. N., Sellnow, D. D., Lane, D. R., Veil, S. R., & Sellnow, T. L. (n.d.). Instruction in crisis situations: Targeting learning preferences and self-efficacy. Risk Management, 15(4), 250–271.
Gürbüz, S. (2021). Structural equation modeling with AMOS (Vol. 2). Ankara: Seçkin Publishing.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate data analysis (7th ed.). Harlow: Pearson Education.
Hutchins, H. M., Annulis, H. M., & Gaud, W. S. (2008). Crisis planning: Survey results from Hurricane Katrina and implications for performance improvement professionals. Performance Improvement Quarterly, 20(3–4), 27– 51.
Jiang, T.-H., & Chen, S.-L. (2013). The discussion of machinery manufacturing industry employees’ self- efficacy, organizational learning and job performance: The example of Taichung Industrial Park. In 2013 IEEE International Conference on Industrial Engineering and Engineering Management (pp. 786–791). Bangkok, Thailand.
Lapalme, M.-È., Simard, G., & Tremblay, M. (2009). Bringing the outside in: Can “external” workers experience insider status? Journal of Organizational Behavior, 30(7), 919–940.
Lee, K.-H., & Hyun, S. S. (2016). An extended model of employees’ service innovation behavior in the airline industry. International Journal of Contemporary Hospitality Management, 28(8), 1622–1648.
Luszczynska, A., Scholz, U., & Schwarzer, R. (2005). The General Self-Efficacy Scale: Multicultural validation studies. The Journal of Psychology, 139(5), 439–457.
McClelland, D. C. (2005). Achievement motivation theory. In J. B. Miner (Ed.), Organizational behavior 1: Essential theories of motivation and leadership (pp. 46–59). New York: M. E. Sharpe.
Meydan, C. H., & Şeşen, H. (2011). Structural equation modeling: AMOS applications. Ankara: Detay Yayıncılık.
Grundy & Moxon, (2013). The effectiveness of airline crisis management on brand protection: A case study of British Airways. Journal of Air Transport Management, 28, 55–61.
Oflazer Mirap, S. (2008). A research in private healthcare organizations to measure the effects of perceived belonging status on task performance, contextual performance and total performance. In Proceedings of the 16th National Management and Organization Congress (pp. 142–148). Afyonkarahisar.
Palmer, V. (2025). Systematic literature review on insider threat: Is the Australian aviation industry complacent or just not understanding insider threat? Journal of the Air Transport Research Society, 4, 1-11.
Pheng, L. S., Ho, D. K. H., & Ann, Y. C. (1999). Crisis management: Survey of property development firms. Property Management, 17(3), 231–251.
Stamper, C. L., & Masterson, S. S. (2002). Insider or outsider? How employee perceptions of insider status affect their work behavior. Journal of Organizational Behavior, 23(8), 875–894.
Sun, X., Zheng, C., Wang, K., & Wandelt, S. (2025). The art of airline cessation: A comprehensive analysis based on airline ceases reported between the years 2010 and 2023. Journal of Air Transport Management, 1-12.
Trivellas, P., Kakkos, N., Blanas, N., & Santouridis, I. (2015). The impact of career satisfaction on job performance in accounting firms: The mediating effect of general competencies. Procedia Economics and Finance, 33, 468–476.
Tunç, A., & Topçuoğlu, E. (2025). Mediating role of sustainable development goals in the effect of green transformational leadership on employee performance in the aviation industry. Journal of Aviation, 9(2), 331– 337.
Tutar, H. (2021). Management in crisis and stress environment (Vol. 5). Ankara: Hayat Yayınları.
Tüz, M. V. (2016). Business management in crisis period. İstanbul: Ekin Basım Yayın.
Yaşlıoğlu, M. M. (2017). Factor analysis and validity in social sciences: Using exploratory and confirmatory factor analyses. İstanbul University Journal of Business Administration Faculty, 46(Special Issue), 74–85.
Zhao, X., Lynch, J. G., & Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and truths about mediation analysis. Journal of Consumer Research, 37(2), 197–206.

Details

Primary Language

English

Subjects

Air Transportation and Freight Services

Journal Section

Research Article

Authors

Semra Erener Özalçın ^*
0000-0003-2777-9045
Türkiye

Nurdan Çolakoğlu
0000-0003-4454-9639
Türkiye

Early Pub Date

October 16, 2025

Publication Date

October 19, 2025

Submission Date

July 7, 2025

Acceptance Date

August 28, 2025

Published in Issue

Year 2025 Volume: 9 Number: 3

DOI

https://doi.org/10.30518/jav.1735713

IZ

https://izlik.org/JA65BS44WU

Cite

RIS / Bibtex

APA

Erener Özalçın, S., & Çolakoğlu, N. (2025). Examining The Impact of General Competency Belief on Crisis Management: The Mediating Roles of Perceived Insider Status in The Airline Industry. Journal of Aviation, 9(3), 725-734. https://doi.org/10.30518/jav.1735713

AMA

1.Erener Özalçın S, Çolakoğlu N. Examining The Impact of General Competency Belief on Crisis Management: The Mediating Roles of Perceived Insider Status in The Airline Industry. JAV. 2025;9(3):725-734. doi:10.30518/jav.1735713

Chicago

Erener Özalçın, Semra, and Nurdan Çolakoğlu. 2025. “Examining The Impact of General Competency Belief on Crisis Management: The Mediating Roles of Perceived Insider Status in The Airline Industry”. Journal of Aviation 9 (3): 725-34. https://doi.org/10.30518/jav.1735713.

EndNote

Erener Özalçın S, Çolakoğlu N (October 1, 2025) Examining The Impact of General Competency Belief on Crisis Management: The Mediating Roles of Perceived Insider Status in The Airline Industry. Journal of Aviation 9 3 725–734.

IEEE

[1]S. Erener Özalçın and N. Çolakoğlu, “Examining The Impact of General Competency Belief on Crisis Management: The Mediating Roles of Perceived Insider Status in The Airline Industry”, JAV, vol. 9, no. 3, pp. 725–734, Oct. 2025, doi: 10.30518/jav.1735713.

ISNAD

Erener Özalçın, Semra - Çolakoğlu, Nurdan. “Examining The Impact of General Competency Belief on Crisis Management: The Mediating Roles of Perceived Insider Status in The Airline Industry”. Journal of Aviation 9/3 (October 1, 2025): 725-734. https://doi.org/10.30518/jav.1735713.

JAMA

1.Erener Özalçın S, Çolakoğlu N. Examining The Impact of General Competency Belief on Crisis Management: The Mediating Roles of Perceived Insider Status in The Airline Industry. JAV. 2025;9:725–734.

MLA

Erener Özalçın, Semra, and Nurdan Çolakoğlu. “Examining The Impact of General Competency Belief on Crisis Management: The Mediating Roles of Perceived Insider Status in The Airline Industry”. Journal of Aviation, vol. 9, no. 3, Oct. 2025, pp. 725-34, doi:10.30518/jav.1735713.

Vancouver

1.Semra Erener Özalçın, Nurdan Çolakoğlu. Examining The Impact of General Competency Belief on Crisis Management: The Mediating Roles of Perceived Insider Status in The Airline Industry. JAV. 2025 Oct. 1;9(3):725-34. doi:10.30518/jav.1735713