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The Importance of Brand Equity and Branding in Terms of Product / Service Preference and Internationalization: An Analysis of Civil Air Transportation with Marketing Strategies

Yıl 2024, Cilt: 8 Sayı: 2, 182 - 191, 27.06.2024
https://doi.org/10.30518/jav.1413162

Öz

In this study, by emphasizing the importance of brand equity and branding in terms of internationalization, the effects of quality brand perception and a strong brand positioning on product/service preference in civil airline transportation have been tried to be explained in line with service marketing strategies and through descriptive content analysis method. The data collected from the literature about civil air transport companies with the traditional compilation method have evaluated in detail through descriptive content analysis. According to the results obtained, it has been understood that the customer-consumer satisfaction factors to be obtained from the purchased products/services and their differences from competing businesses should be explained to customers/consumers in detail, and suggestions have been made to civil airline companies in order to be more preferred and gain customer loyalty.

Kaynakça

  • Akram, H.W., Anwar, M. and Khan, M.A. (2014). Co-Branding: a case study of air India and sbi card. Business Dimensions, 1(1), 49-57.
  • Aksoy, C. and Dursun, Ö.O. (2018). A general overview of the development of the civil aviation sector in Turkey. Electronic Journal of Social Sciences, 17(67), 1060-1076.
  • Aktepe, C. and Şahbaz, P.R. (2010). Analysis of turkey's five biggest airlines in terms of brand equity components and practice in Ankara. Cumhuriyet University Journal of Economics and Administrative Sciences, 11(2), 69-90.
  • Alan, H. and Yeloğlu, O. (2013). Branding and Innovativeness. Journal of Economic Innovation, 1(1), 13-26.
  • Altunışık, R. (2015). Service marketing and strategies. Beta Press Publication Distribution Inc., İstanbul.
  • Anbarcı, M., Giran, Ö., Türkan, Y.S. and Manisalı, E. (2012). Residence concept as a product and the assessment of residence sales in Turkey using life-cycle approach. e-Journal of New World Sciences Nwsa-Engineering Sciences, Series: 1A, 7(1), 178-188.
  • Armağan, E. and Taşdelen, M. (2012). A study on determination of the factors affecting university students' clothing preferences. Organizasyon ve Yönetim Bilimleri Dergisi, 4(1), 89-95.
  • Ataman, G., Karaltepe Behram, N. and Eşgi S. (2011). Measuring the service quality in business air travel market by using servqual model and a research on ‘business class’ passengers of Turkish airlines. The Journal of Selcuk University Social Sciences Institute, 26, 73-87.
  • Bellibaş, M.Ş., (2018). Systematic review studies in educational administration-descriptive content analysis in systematic review studies, Beycioğlu, K., Özer, N. and Kondakçı, Y. (Eds.). Research in Education Management, Pegem Academy Publications, Ankara, 511-529.
  • Bilsel Engin, H. (2016). Brand equity within the framework of branding concept. Marmara Üniversitesi Öneri Dergisi, 12(46), 277-294.
  • Burt, S. and Sparks, L. (2002). Corporate branding, retailing, and retail internationalization. Corp Reputation Rev, 5(2-3), 194-212.
  • Çağlar, Ç. and Türk, A. (2023). Understanding the role of corporate social responsibility on internal customer satisfaction for sustainable business strategy; A qualitative research in the aviation industry. Journal of Aviation, 7(1), 141-146.
  • Calle Piedrahita, J.S., Isaza Zapata, G.M-., Isaza Zapata, A.I. and Portilla Rosero, B.E. (2020). Marketing capabilities to grant a competitive advantage to engineering. Utopía y Praxis Latinoamericana, 25(11), 96-110.
  • Can, E. (2007). Marka ve marka yapılandırma. Marmara University Journal of Economic and Administrative Sciences, 12(1), 225-237.
  • Canöz, N. (2017). A research on the determination of service provisions of airport operations in Turkey. Journal of Selçuk University Social Sciences Vocational School, 20(2), 192-205.
  • Cayla, J. and Arnould, E.J. (2008). A cultural approach to branding in the global marketplace. Journal of International Marketing, 16(4), 86-112.
  • Durmaz, Y. and Dağ, K. (2018). The ranks on brand specific original brand quality: A research on mobile phone brands. Journal of Academic Researches and Studies, 10(19), 489-501.
  • Fettahlıoğlu, H.S. (2014). A research on the exposures of store atmosphere on customers in terms of demographic factors. Journal of Academic Researches and Studies, 6(11), 27-40.
  • Florence, A.G., Aprianingsih, A., Panjaitan, H.M.F., Febrina, D.R. ve Prakoso, B.A. (2020). Proposed marketing strategy for commercial medium & light turboprop aircraft in Indonesia. Journal of Proceedings Series, 1, 12-20.
  • Gemci, R., Gülşen, G. and Kabasakal M.F. (2009). Brands and conditions of being brands. Uludağ University Journal of The Faculty of Engineering, 14(1), 105-114.
  • Hacıoğlu Deniz, M. (2011). The influence of branded product preferences on purchasing behaviors. Journal of Social Policy Conferences, (61– 2011/2), 243-268.
  • Harun, A., Ashraff, M.N.S., Martin, D., Quantaniah Jusoh, N.A. and Kartini Rashid, U. (2018). The influence of service branding perception on customer satisfaction of low-cost airlines: air asia and malindo air. Journal of Technology Management and Business, 5(3), 65-83.
  • https://investor.turkishairlines.com/documents/yillik-raporlar/thy_frat_2021_mtb_01_interaktif_web.pdf
  • https://news.china-airlines.com/2019annualreport/pdf/2019-Annual-Report_en.pd
  • Işılar, H.B. (2021). Evaluation of digital marketing applications in the airline industry. Journal of Aviation and Space Studies, 1(2), 42-63.
  • İstanbullu Dinçer, F. and Taşkıran, Ö. (2016). The development of airline transport in Turkey and its evaluation in terms of its impact on domestic tourism movements: The case of Turkish Airlines. in Bahar, O. (Ed.), 17. National Tourism Congress Academy Sector Meeting. Muğla Sıtkı Koçman University, Detay Publishing, Ankara, 194-205.
  • Kahn, B.K., Strong, D.M. and Wang, R.Y. (2002). Information quality benchmarks: product and service performance. Communications of the ACM, 45(4ve), 184-192.
  • Kalugina, G.A. (2021). Marketing positioning when choosing strategic alternatives for the aircraft manufacturer product offer development. Journal of Physics: Conference Series, 1925, 1-7.
  • Kalugina, G.A. and Ryapukhin, А.V. (2021). Methods of digital marketing positioning in the global civil passenger aircraft market. Business Informatics, 15(4), 36-49.
  • Küçük Çırpın, B. and Kurt D. (2016). Measuring the service quality in airline companies. Journal of Transportation and Logistics, 1(1), 83-98.
  • Kuijken, B., Gemser, G. and Wijnberg, N.M. (2017). Effective product-service systems: a value-based framework. Industrial Marketing Management, 60, 33-41.
  • Kulaklı, A. (2005). The importance of knowledge sharing in new produict development process and an application. İstanbul Commerce University Journal of Science, 4(8), 99-114.
  • Lovelock, C. and Wirtz, J. (2011). Services marketing-people, technology, strategy, Pearson College Div, 7th_edition, Victoria BC.
  • Macit, A. and Macit D. (2020). Management of covid-19 pandemic in Turkish civil aviation sector. Eurasian Journal of Researches in Social and Economics, 7(4), 100-116.
  • Miles, S.J. and Mangold G. (2008). A conceptualization of the employee branding process. Journal of Relationship Marketing, 3(2-3), 65-87.
  • Otalık, Ö. and Koçak, B.B. (2015). Discourse analysis for ads in Turkey: Pegasus Airlines and Anadolujet. International Journal of Academic Research in Business and Social Sciences, 5(6), 87-101.
  • Özbaysal, T. and Onay, M. (2018). Effect of branding on internalization: Example of turquality. International Journal of Economic and Administrative Studies, 20, 181-198.
  • Ramadonna, Y., Nasfi, A. and Aziz, Z. (2019). The effect of customer relationship management and customer value on customer satisfaction of services and its impact on customer loyalty in pt. bpr rangkiang aur. Journal Menara Ekonomi-UMSB, 5(1), 103-115.
  • Sanyal, S. and Hisam, M.W. (2016). An analysis of the impact of service quality and passenger satisfaction on passenger preferences for airlines: a study of the Indian aviation sector. International Review of Management and Marketing, 6(2), 354-357.
  • Semercioğlu, H. and Abay, Ş. (2021). Air transport in the pandemic: The effect of precautions taken and consumer trust on brand loyalty. In: 25. Marketing Congress, 30 June-02 July, Ankara, 1-14.
  • Şen, G. and Bütün E. (2021). The impact of covid-19 outbreak on the aviation sector: The alternative of the gig economy. Journal of Aviation Research, 3(1), 106-127.
  • Süzen, E. (2022). A study on brand perception in the purchasing preference of generation y in the aviation industry. Third Sector Social Economic Review, 57(2), 841-853.
  • Topal, B. Şahin, H. and Topal, B. (2018). Determination of the factors that affect customer satisfaction in airline and passenger transportation: Istanbul airports example. Balkan Journal of Social Sciences, 8(16). 119–128.
  • Wong, H.Y. and Merrilees, B. (2007). Multiple roles for branding in international marketing. International Marketing Review, 24(4), 384-408.
  • Yılmaz, K. (2021). Systematic review, meta evaluation, and bibliometric analysis in social sciences and educational sciences. Manas Journal of Social Studies, 10(2), 1457-1490.
  • Yılmaz, K. and Çelik, M. (2018). Social network theory, K. Demir and K. Yılmaz (Eds.), Theories of Management and Educational Administration, 1st Edition, Pegem Academy Publishing, Ankara, 197-219.
Yıl 2024, Cilt: 8 Sayı: 2, 182 - 191, 27.06.2024
https://doi.org/10.30518/jav.1413162

Öz

Kaynakça

  • Akram, H.W., Anwar, M. and Khan, M.A. (2014). Co-Branding: a case study of air India and sbi card. Business Dimensions, 1(1), 49-57.
  • Aksoy, C. and Dursun, Ö.O. (2018). A general overview of the development of the civil aviation sector in Turkey. Electronic Journal of Social Sciences, 17(67), 1060-1076.
  • Aktepe, C. and Şahbaz, P.R. (2010). Analysis of turkey's five biggest airlines in terms of brand equity components and practice in Ankara. Cumhuriyet University Journal of Economics and Administrative Sciences, 11(2), 69-90.
  • Alan, H. and Yeloğlu, O. (2013). Branding and Innovativeness. Journal of Economic Innovation, 1(1), 13-26.
  • Altunışık, R. (2015). Service marketing and strategies. Beta Press Publication Distribution Inc., İstanbul.
  • Anbarcı, M., Giran, Ö., Türkan, Y.S. and Manisalı, E. (2012). Residence concept as a product and the assessment of residence sales in Turkey using life-cycle approach. e-Journal of New World Sciences Nwsa-Engineering Sciences, Series: 1A, 7(1), 178-188.
  • Armağan, E. and Taşdelen, M. (2012). A study on determination of the factors affecting university students' clothing preferences. Organizasyon ve Yönetim Bilimleri Dergisi, 4(1), 89-95.
  • Ataman, G., Karaltepe Behram, N. and Eşgi S. (2011). Measuring the service quality in business air travel market by using servqual model and a research on ‘business class’ passengers of Turkish airlines. The Journal of Selcuk University Social Sciences Institute, 26, 73-87.
  • Bellibaş, M.Ş., (2018). Systematic review studies in educational administration-descriptive content analysis in systematic review studies, Beycioğlu, K., Özer, N. and Kondakçı, Y. (Eds.). Research in Education Management, Pegem Academy Publications, Ankara, 511-529.
  • Bilsel Engin, H. (2016). Brand equity within the framework of branding concept. Marmara Üniversitesi Öneri Dergisi, 12(46), 277-294.
  • Burt, S. and Sparks, L. (2002). Corporate branding, retailing, and retail internationalization. Corp Reputation Rev, 5(2-3), 194-212.
  • Çağlar, Ç. and Türk, A. (2023). Understanding the role of corporate social responsibility on internal customer satisfaction for sustainable business strategy; A qualitative research in the aviation industry. Journal of Aviation, 7(1), 141-146.
  • Calle Piedrahita, J.S., Isaza Zapata, G.M-., Isaza Zapata, A.I. and Portilla Rosero, B.E. (2020). Marketing capabilities to grant a competitive advantage to engineering. Utopía y Praxis Latinoamericana, 25(11), 96-110.
  • Can, E. (2007). Marka ve marka yapılandırma. Marmara University Journal of Economic and Administrative Sciences, 12(1), 225-237.
  • Canöz, N. (2017). A research on the determination of service provisions of airport operations in Turkey. Journal of Selçuk University Social Sciences Vocational School, 20(2), 192-205.
  • Cayla, J. and Arnould, E.J. (2008). A cultural approach to branding in the global marketplace. Journal of International Marketing, 16(4), 86-112.
  • Durmaz, Y. and Dağ, K. (2018). The ranks on brand specific original brand quality: A research on mobile phone brands. Journal of Academic Researches and Studies, 10(19), 489-501.
  • Fettahlıoğlu, H.S. (2014). A research on the exposures of store atmosphere on customers in terms of demographic factors. Journal of Academic Researches and Studies, 6(11), 27-40.
  • Florence, A.G., Aprianingsih, A., Panjaitan, H.M.F., Febrina, D.R. ve Prakoso, B.A. (2020). Proposed marketing strategy for commercial medium & light turboprop aircraft in Indonesia. Journal of Proceedings Series, 1, 12-20.
  • Gemci, R., Gülşen, G. and Kabasakal M.F. (2009). Brands and conditions of being brands. Uludağ University Journal of The Faculty of Engineering, 14(1), 105-114.
  • Hacıoğlu Deniz, M. (2011). The influence of branded product preferences on purchasing behaviors. Journal of Social Policy Conferences, (61– 2011/2), 243-268.
  • Harun, A., Ashraff, M.N.S., Martin, D., Quantaniah Jusoh, N.A. and Kartini Rashid, U. (2018). The influence of service branding perception on customer satisfaction of low-cost airlines: air asia and malindo air. Journal of Technology Management and Business, 5(3), 65-83.
  • https://investor.turkishairlines.com/documents/yillik-raporlar/thy_frat_2021_mtb_01_interaktif_web.pdf
  • https://news.china-airlines.com/2019annualreport/pdf/2019-Annual-Report_en.pd
  • Işılar, H.B. (2021). Evaluation of digital marketing applications in the airline industry. Journal of Aviation and Space Studies, 1(2), 42-63.
  • İstanbullu Dinçer, F. and Taşkıran, Ö. (2016). The development of airline transport in Turkey and its evaluation in terms of its impact on domestic tourism movements: The case of Turkish Airlines. in Bahar, O. (Ed.), 17. National Tourism Congress Academy Sector Meeting. Muğla Sıtkı Koçman University, Detay Publishing, Ankara, 194-205.
  • Kahn, B.K., Strong, D.M. and Wang, R.Y. (2002). Information quality benchmarks: product and service performance. Communications of the ACM, 45(4ve), 184-192.
  • Kalugina, G.A. (2021). Marketing positioning when choosing strategic alternatives for the aircraft manufacturer product offer development. Journal of Physics: Conference Series, 1925, 1-7.
  • Kalugina, G.A. and Ryapukhin, А.V. (2021). Methods of digital marketing positioning in the global civil passenger aircraft market. Business Informatics, 15(4), 36-49.
  • Küçük Çırpın, B. and Kurt D. (2016). Measuring the service quality in airline companies. Journal of Transportation and Logistics, 1(1), 83-98.
  • Kuijken, B., Gemser, G. and Wijnberg, N.M. (2017). Effective product-service systems: a value-based framework. Industrial Marketing Management, 60, 33-41.
  • Kulaklı, A. (2005). The importance of knowledge sharing in new produict development process and an application. İstanbul Commerce University Journal of Science, 4(8), 99-114.
  • Lovelock, C. and Wirtz, J. (2011). Services marketing-people, technology, strategy, Pearson College Div, 7th_edition, Victoria BC.
  • Macit, A. and Macit D. (2020). Management of covid-19 pandemic in Turkish civil aviation sector. Eurasian Journal of Researches in Social and Economics, 7(4), 100-116.
  • Miles, S.J. and Mangold G. (2008). A conceptualization of the employee branding process. Journal of Relationship Marketing, 3(2-3), 65-87.
  • Otalık, Ö. and Koçak, B.B. (2015). Discourse analysis for ads in Turkey: Pegasus Airlines and Anadolujet. International Journal of Academic Research in Business and Social Sciences, 5(6), 87-101.
  • Özbaysal, T. and Onay, M. (2018). Effect of branding on internalization: Example of turquality. International Journal of Economic and Administrative Studies, 20, 181-198.
  • Ramadonna, Y., Nasfi, A. and Aziz, Z. (2019). The effect of customer relationship management and customer value on customer satisfaction of services and its impact on customer loyalty in pt. bpr rangkiang aur. Journal Menara Ekonomi-UMSB, 5(1), 103-115.
  • Sanyal, S. and Hisam, M.W. (2016). An analysis of the impact of service quality and passenger satisfaction on passenger preferences for airlines: a study of the Indian aviation sector. International Review of Management and Marketing, 6(2), 354-357.
  • Semercioğlu, H. and Abay, Ş. (2021). Air transport in the pandemic: The effect of precautions taken and consumer trust on brand loyalty. In: 25. Marketing Congress, 30 June-02 July, Ankara, 1-14.
  • Şen, G. and Bütün E. (2021). The impact of covid-19 outbreak on the aviation sector: The alternative of the gig economy. Journal of Aviation Research, 3(1), 106-127.
  • Süzen, E. (2022). A study on brand perception in the purchasing preference of generation y in the aviation industry. Third Sector Social Economic Review, 57(2), 841-853.
  • Topal, B. Şahin, H. and Topal, B. (2018). Determination of the factors that affect customer satisfaction in airline and passenger transportation: Istanbul airports example. Balkan Journal of Social Sciences, 8(16). 119–128.
  • Wong, H.Y. and Merrilees, B. (2007). Multiple roles for branding in international marketing. International Marketing Review, 24(4), 384-408.
  • Yılmaz, K. (2021). Systematic review, meta evaluation, and bibliometric analysis in social sciences and educational sciences. Manas Journal of Social Studies, 10(2), 1457-1490.
  • Yılmaz, K. and Çelik, M. (2018). Social network theory, K. Demir and K. Yılmaz (Eds.), Theories of Management and Educational Administration, 1st Edition, Pegem Academy Publishing, Ankara, 197-219.
Toplam 46 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Uluslararası İşletmecilik, Hava Taşımacılığı ve Nakliye Hizmetleri, Ulaşım, Lojistik ve Tedarik Zincirleri (Diğer)
Bölüm Derleme
Yazarlar

Ahmet Aydın 0000-0002-4046-1982

Erken Görünüm Tarihi 26 Haziran 2024
Yayımlanma Tarihi 27 Haziran 2024
Gönderilme Tarihi 9 Ocak 2024
Kabul Tarihi 19 Mart 2024
Yayımlandığı Sayı Yıl 2024 Cilt: 8 Sayı: 2

Kaynak Göster

APA Aydın, A. (2024). The Importance of Brand Equity and Branding in Terms of Product / Service Preference and Internationalization: An Analysis of Civil Air Transportation with Marketing Strategies. Journal of Aviation, 8(2), 182-191. https://doi.org/10.30518/jav.1413162

Journal of Aviation - JAV 


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