A RESEARCH ON COMPULSORY ORGANIZATIONAL CITIZENSHIP BEHAVIOR, PSYCHOLOGICAL CAPITAL AND ORGANIZATIONAL CYNICISM IN TERMS OF DEMOGRAPHIC FACTORS

Year 2021, , 115 - 126, 30.09.2021

Ferit Olcer Cengiz Coban

https://doi.org/10.17261/Pressacademia.2021.1445

Abstract

Purpose- The aim of this research is to reveal whether the COCB, PC and OC levels of the employees, which are the important arguments of the
managers for the multifaceted organizational success, differ in terms of demographic factors.
Methodology- For the research application, a staple food producer operating in Gaziantep province and included in the ISO 500 list was selected.
The reasons for choosing such a business for research are various, e.g. its proximity to the Middle Eastern countries in terms of geographic location.
Therefore, the export potential of Gaziantep is good because of its location to reachout imported raw material and being near by the ports of
Iskenderun and Mersin. In addition, the relatively low number of researches conducted in the production sector is another reason for choosing
such a business. 310 employees of the enterprise, which has a total of 1200 employees and operates in 5 main groups, were surveyed, and 305 of
them were identified as valid, thus the data set was obtained. The research was carried out with a questionnaire application, and demographic
variables are present at the beginning of the 33-question questionnaire form. The research model and hypotheses were tested by the SPSS-22
program.
Findings- Research results indicate that while the marital status and education level on COCB and OC, gender, age and institutional working time,
age do not create any differentiation. On PC only educational level creates a differentiation among demographic factors, while age, gender, marital
status and institutional working time do not reveal a differentiation.
Conclusion - In the literature, COCB has not been adequately studied in terms of demographic factors, and the effect of demographic factors on
COCB, PC and OC has never been investigated collectively. For this reason, this study differentiates it from other research and fills a gap in the
literature from this point of view, making a significant contribution. A research on whether Compulsory Organizational Citizenship Behavior
(COCB), Psychological Capital (PC) and Organizational Cynicism (OC) differ in terms of demographic factors is included through the employees of
a selected company. In the literature, the effects of demographic factors on COCB, PC and OC were discussed one by one and different results
were found. Examining the impact of multiple demographic factors on COCB and collectively examining their impact on COCB, PC and OC. Hiring
more educated staff for higher PC level and lower COCB and OC level. Preference for single personnel in terms of marital status factor for higher
PC level and lower COCB and OC level.

Keywords

Compulsory organizational citizenship behavior, psychological capital, organaizational cynicism, demographic factors

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