DUYGUSAL EMEĞİN ECZACILARIN İŞ TATMİNİ ÜZERİNDEKİ ETKİSİ VE DUYGUSAL TÜKENMİŞLİĞİN ARACILIK ROLÜ

Yıl 2025, Cilt: 49 Sayı: 2, 459 - 476, 19.05.2025

Nur Çamlıca Şendemir , Ozan Büyükyılmaz

https://doi.org/10.33483/jfpau.1520395

Öz

Amaç: Bu çalışma, duygusal emek stratejileri, duygusal tükenme ve iş tatmini arasındaki karmaşık ilişkileri, özellikle duygusal tükenmişliğin aracılık rolü kapsamında araştırmaktadır. Araştırmanın amacı, duygusal tükenmişliğin eczacıların duygusal emek davranışları (yüzeysel rol yapma ve derin rol yapma) ile iş tatminleri arasındaki ilişkiler üzerindeki aracılık etkisini ampirik olarak değerlendirmektir.
Gereç ve Yöntem: Çalışma kapsamında veriler, Karabük ilindeki farklı eczanelerde çalışan 186 eczacıya uygulanan bir anket aracılığıyla toplanmıştır. Araştırma hipotezleri, karmaşık çok değişkenli ilişkileri incelemek için uygun bir teknik olan Kısmi En Küçük Kareler Yapısal Eşitlik Modellemesi (PLS-SEM) kullanılarak test edilmiştir.
Sonuç ve Tartışma: Çalışmanın bulguları, eczacıların gerçek duygularını samimi bir şekilde ifade ettikleri derin rol yapmanın duygusal tükenmişlik üzerinde doğrudan negatif, iş tatmini üzerinde ise doğrudan pozitif bir etkiye sahip olduğunu ortaya koymuştur. Bunun aksine, sonuçlar, eczacıların gerçek duygularını bastırdığı ve yapay duygusal tepkiler sergilediği yüzeysel rol yapmanın duygusal tükenmişlik üzerinde önemli bir pozitif etkiye sahip olduğunu, ancak iş tatmini üzerindeki doğrudan etkisinin anlamsız olduğunu göstermektedir. Daha da önemlisi, bu çalışma duygusal tükenmişliğin hem yüzeysel rol yapma ile iş tatmini arasındaki hem de derin rol yapma ile iş tatmini arasındaki ilişkilerde kısmi bir aracılık rolü oynadığını belirlemektedir. Bu durum, eczacıların duygusal emek stratejilerinin duygusal kaynaklarının tükenmesi üzerinden iş tatmini düzeylerini etkileyen önemli bir mekanizma olduğunu göstermektedir.

Anahtar Kelimeler

Derin rol yapma, duygusal emek, duygusal tükenmişlik, iş tatmini, yüzeysel rol yapma

THE EFFECT OF EMOTIONAL LABOR ON PHARMACISTS’ JOB SATISFACTION AND THE MEDIATING ROLE OF EMOTIONAL EXHAUSTION

Öz

Objective: This study investigates the complex interplay among emotional labor strategies, emotional exhaustion, and job satisfaction, with a specific focus on examining the mediating role of emotional exhaustion. The primary objective of the research is to empirically evaluate the mediating influence of emotional exhaustion on the relationships between pharmacists' emotional labor behaviors (surface acting and deep acting) and their job satisfaction.
Material and Method: The data for the study was collected through a survey of 186 pharmacists employed in various organizations in Karabük, Türkiye. The research hypotheses were tested using Partial Least Squares Structural Equation Modeling (PLS-SEM), a robust analytical technique suited for examining complex multivariate relationships.
Result and Discussion: The findings of the study reveal that deep acting, whereby pharmacists genuinely express their true emotions, has a direct negative effect on emotional exhaustion and a direct positive effect on job satisfaction. In contrast, the results indicate that surface acting, in which pharmacists suppress their authentic emotions and display artificial emotional responses, has a significant positive effect on emotional exhaustion, while its direct impact on job satisfaction is insignificant. Importantly, the study demonstrates that emotional exhaustion plays a partial mediating role in the relationships between both surface acting and job satisfaction, as well as between deep acting and job satisfaction. This suggests that the depletion of pharmacists' emotional resources is a crucial mechanism through which their emotional labor strategies influence their job satisfaction levels.

Anahtar Kelimeler

Deep Acting, emotional exhaustion, emotional labor, job satisfaction, surface acting

Kaynakça

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