EXCELLENCE IN LOGISTICS PERFORMANCE: THE EFFECT OF LOGISTICS CAPABILITY, INFORMATION SYSTEMS CAPABILITY AND ORGANIZATIONAL LEARNING

Abstract

Purpose- The purpose of this paper is to explore the effect of organizational learning on logistics capability and information systems capability, how this relation is affected by the mediating role of information systems capability and finally their effect on the firm performance. For this reason, we also aim to examine the effect of information systems capability on logistics capability and their effect on the overall model.

Methodology- Easy sampling method is used in order to collect survey data. Data collected from manufacturing companies that are operating in Marmara Region in Turkey. We reached 353 companies and 1035 usable surveys. Exploratory factor analysis (EFA) was conducted to see if the observed variables theoretically loaded together and reliability values were evaluated as well as regression analysis, which is to define the direction of relations. SPSS modeling technic has been used in testing the hypotheses.

Findings- Organizational learning has a meaningful effect on Information Systems capability and Logistics capability. We also found the mediating role of Information systems capability on the relationship between Organizational learning and Logistics capability. In addition, Organizational Learning positively affects firm performance through information systems capability, logistics capability and logistics performance.

Conclusion- Managers, who want to have an excellence in logistics performance, should focus on creating an organization culture based on learning that is also supported by key capabilities. A successful firm performance is dependent on a successful logistics performance. In order to achieve this, companies not only must be learning oriented, but also must provide strong information systems capability as well as logistics capability. Logistics excellence is a powerful competence and source of competitive advantage especially for manufacturing companies and considered as a strategic resource that enables new strategic moves in the market.

Keywords

• Logistics performance,logistics capability,information systems capability,resource based view,organizational learning

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