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WORKPLACE EMOTIONAL INTELLIGENCE AND RETURN ON INVESTMENT IN THE NIGERIAN BANKING INDUSTRY

Yıl 2014, Cilt: 1 Sayı: 4, 0 - 0, 08.11.2015

Öz

Emotional intelligence is a widely misunderstood, highly misinterpreted but very vital concept in every workplace. It is viewed as the ability to be aware of, and the management of one’s emotions. It is also regarded as the ability to relate to others in effective ways both personally and professionally in a wide range of contexts and roles. This study investigated the relationship between workplace emotional intelligence and return on investment in the Nigerian banking industry. The study adopted a survey method and the sample for the study consisted of two hundred and ten bank managers in South-South area of Nigeria. Data were collected mainly in the cities where there are high concentrations of banks through in-depth interviews and questionnaire instruments found to be reliable with cronbach Alpha values of 0.7 and above. Four hypotheses were formulated and tested using the spearman rank correlation coefficient with the aid of statistical package for social science. The results of our analysis at .05 level of significance showed that three competencies of emotional intelligence out of the four; namely self awareness, self management and relationship management were significantly related to return on investment. Our interview results also supported our findings. Based on the results, we conclude that workplace emotional intelligence influences return on investment. We therefore recommended that Organizations train their employees to acquire the competencies of work place emotional intelligence for greater performance.

Kaynakça

  • Afolabi O, A, Awosola, R.K, and Omole S.O (2010), Influence of emotional intelligence and Gender on job performance and job satisfaction among Nigerian policemen. Department of psychology Ambrose Ali University,
  • Ekpoma, Edo State,Nigeria. Ashforth B.E. & Humphrey, R.H. (1995) Emotion in the Workplace, A reappraisal Human Relations 48(2), 97-125
  • Baridam, D. M. (2001), Research methods in administrative sciences, Port Harcourt, Sher Brooke
  • Baron R. (2000), Emotional and social intelligence: Insights from the emotion quotient inventory, the Handbook of emotional intelligence, San Francisco, Sossy-bay.
  • Bar-on, R. (2002) Bar-on Emotional Quotient Inventory (EQI) Technical manual-Toronto, Canada: Multi-Health systems.
  • Bayatzis,R. E (1999), From a presentation to the linkage conference on emotional intelligence, Chicago, I,L.
  • Blazevic, V, and Annouk L, (2004) learning during the new financial service innovation process: Antecedents and performance effects, Journal of business research, 57 (4) 374-391
  • Bourne, M, Neely, A, Mills, J, and Patts, K, (2003), why some performance measurement initiatives fail: lessons from the change management literature. International journal of Business performance management, 5(3): 245
  • Brody, N. (2004). What cognitive intelligence is and what emotional intelligence is not. Psychological Inquiry, 15(3), 234-238.
  • Cavallo, K. & Brienza., D. (2002). Emotional Intelligence Issues and Common Misunderstanding New York: McGraw-Hill
  • Chermiss C. (2001). The Emotionally Intelligence Workplace. the Handbook of Emotional intelligence, San Francisco, Sossy-Bass.
  • Chemiss, C & Goleman, D, (1998, October 7), Bringing emotional intelligence to the work place. From www.eiconsortium.org
  • Ciarrochi, J. V., Chan, A. Y. C., & Caputi, P. (2000). A critical evaluation of the emotional intelligence construct.
  • Personality and Individual Differences, 28(3), 539-561. Cummings, T. G and Worley C.G (1997) Organizational Development and Change; Ohio South-West college publishing.
  • De Dreu, C. K. W., West, M. A., Fischer, A. H., & MacCurtain, S. (2002). Origins and consequences of emotions in organizational teams. Chichester, UK: Wiley.
  • Deeter-Schmeiz, D. R and Sojka J. Z, (2003). Developing effective sales performance, international journal of
  • Organizational Analysis 11(3) 211-220
  • Downey, L. A., Johnston, P. J., Hansen, K., Schembri, R., Stough, C., Tuckwell, V., et al. (2008). The relationship between emotional intelligence and depression in a clinical sample. European Journal of Psychiatry, 22(2), 93-98
  • Druskat, V. U., & Wolff, S. B. (2001). Building the emotional intelligence of groups. Harvard Business Review, 79(3), 81-90
  • Dulewiez, V and Higgs, M (2000) Emotional Intelligence, A Review and Explanation, Study, Henley Management
  • College Henley-on- Thames. Feyerherm, A. E., & Rice, C. L. (2002). Emotional intelligence and team performance: The good, the bad and the ugly. International journal of organizational analysis, 10(4), 343-362
  • Freedman, D and Everett, H (2004) EQ at the heart of Performance, Institute for Goleman, D (1 998).Working with emotional intelligence,New York, Bantan.
  • Gardner, H. (1983). Intelligence reframed: New York: Bantam Books.
  • Goleman, D (1 998).Working with emotional intelligence, New York, Bantan Goleman, D. (2001). “Leadership that gets results” Harvard Business Review, March-April.
  • Goleman, D. (2001), Emotional intelligence issues in paradigm in Chermiss C. and Goleman D. (Eds.),the emotional intelligence workplace. San Francisco -Jossey Bar.
  • Goleman, D. Boyatzis, R.E. & McKee, A. (2002) Primal leadership realizing the power of emotional intelligence.
  • Boston, M.A. Havard Business School Press. Hefferman, T. et al (2005). Relationship Marketing, Emotional Intelligence and Performance; Charles State University.
  • Higgs, M. (2004), A study of the relationship between Emotional Intelligence and performance in U.K call centres,
  • Journal of management psychology 19, (4) 442-454. Jordan, P. J., Ashkanasy, N. M., Härtel, C. E. J., & Hooper, G. S. (2002). Workgroup emotional intelligence. Scale development and relationship to team process effectiveness and goal focus. Human Resource Management Review, 12(2), 195-214.
  • Lunenburg F. C (2010), Nationalist, Existential and emotional, London European Journal of Social Sciences Volume 12, number 4. Pp 42-76
  • Mayer and Salovey (1997) “What is emotional intelligence? In P. Salovey and D.J. Sluter (eds.). emotional development and EI. Implications for educators New York Pp 3-31. Basic Book
  • McCleland, D.C. (1998), Identifying competencies with behavioural- event Interviews. Psychological Science 9(5) 331-3
  • Nikolaou, I., & Tsaousis, I. (2002). Emotional intelligence in the workplace: exploring its effects on occupational stress and organisational commitment. The International Journal of Organizational Analysis, 10, 327-342.
  • Nowack, K. (2006). Emotional Intelligence: Leaders Make a Difference. HR Trends, 17, 40-42.
  • Nweze A.U. (2000) Profit Planning of Quantitative Approach, Enugu M cal Communications international.
  • Robbins S.P, Judge T.A, and Sanghai S (2007) Organizational Behaviour, New Delhi, Published by Dorling Kindersley
  • Salovey, P., Stroud, L. R., Woolery, A., & Epel, E. S. (2002). Perceived emotional intelligence, stress reactivity, and symptom reports: Further explorations using the trait meta-mood scale. Psychology and Health, 17(5), 611-627
  • Salicru , S. (2005). Emotional intelligence and the Business Advantage, paperPresented at CPA Congress on 20 May 2005, Perth WA,
  • Schein, E. (2004). Organizational culture and leadership (3rd ed.). San Francisco: Jossey-Bass.
  • Sosik J.J & Megerian L.E,(1999), Understanding leader emotional intelligence and performance; the role of self other agreement on transformational leadership perception, group and organizational management, 24, 367- 3
  • Stough, C., Saklofske, D. H., & Parker, J. D. A. (2009). A Brief Analysis of 20 Years of Emotional Intelligence: An
  • Introduction to Current Advances in EI Assessment and Application: Springer Sy, T. & Cote, S. (2003),The contagious leader, impact of the leader’s mood on the mood of group members, group affective tone, and group psychology 36. P18.
  • Watkin, C. (2002), Developing Emotional Intelligence. International Journal of Selection and Assessment, vol. 2, 89
  • Williams, W, Sternberg, R. (1988), Group intelligence why some groups are better than others intelligence 12(4) 351-3
  • Wong, C. S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. Leadership Quarterly, 13(3), 243-274
  • Yeung, R. (2009), Emotional Intelligence, the New Rules, Benin City, Beulah Land Publications.
Yıl 2014, Cilt: 1 Sayı: 4, 0 - 0, 08.11.2015

Öz

Kaynakça

  • Afolabi O, A, Awosola, R.K, and Omole S.O (2010), Influence of emotional intelligence and Gender on job performance and job satisfaction among Nigerian policemen. Department of psychology Ambrose Ali University,
  • Ekpoma, Edo State,Nigeria. Ashforth B.E. & Humphrey, R.H. (1995) Emotion in the Workplace, A reappraisal Human Relations 48(2), 97-125
  • Baridam, D. M. (2001), Research methods in administrative sciences, Port Harcourt, Sher Brooke
  • Baron R. (2000), Emotional and social intelligence: Insights from the emotion quotient inventory, the Handbook of emotional intelligence, San Francisco, Sossy-bay.
  • Bar-on, R. (2002) Bar-on Emotional Quotient Inventory (EQI) Technical manual-Toronto, Canada: Multi-Health systems.
  • Bayatzis,R. E (1999), From a presentation to the linkage conference on emotional intelligence, Chicago, I,L.
  • Blazevic, V, and Annouk L, (2004) learning during the new financial service innovation process: Antecedents and performance effects, Journal of business research, 57 (4) 374-391
  • Bourne, M, Neely, A, Mills, J, and Patts, K, (2003), why some performance measurement initiatives fail: lessons from the change management literature. International journal of Business performance management, 5(3): 245
  • Brody, N. (2004). What cognitive intelligence is and what emotional intelligence is not. Psychological Inquiry, 15(3), 234-238.
  • Cavallo, K. & Brienza., D. (2002). Emotional Intelligence Issues and Common Misunderstanding New York: McGraw-Hill
  • Chermiss C. (2001). The Emotionally Intelligence Workplace. the Handbook of Emotional intelligence, San Francisco, Sossy-Bass.
  • Chemiss, C & Goleman, D, (1998, October 7), Bringing emotional intelligence to the work place. From www.eiconsortium.org
  • Ciarrochi, J. V., Chan, A. Y. C., & Caputi, P. (2000). A critical evaluation of the emotional intelligence construct.
  • Personality and Individual Differences, 28(3), 539-561. Cummings, T. G and Worley C.G (1997) Organizational Development and Change; Ohio South-West college publishing.
  • De Dreu, C. K. W., West, M. A., Fischer, A. H., & MacCurtain, S. (2002). Origins and consequences of emotions in organizational teams. Chichester, UK: Wiley.
  • Deeter-Schmeiz, D. R and Sojka J. Z, (2003). Developing effective sales performance, international journal of
  • Organizational Analysis 11(3) 211-220
  • Downey, L. A., Johnston, P. J., Hansen, K., Schembri, R., Stough, C., Tuckwell, V., et al. (2008). The relationship between emotional intelligence and depression in a clinical sample. European Journal of Psychiatry, 22(2), 93-98
  • Druskat, V. U., & Wolff, S. B. (2001). Building the emotional intelligence of groups. Harvard Business Review, 79(3), 81-90
  • Dulewiez, V and Higgs, M (2000) Emotional Intelligence, A Review and Explanation, Study, Henley Management
  • College Henley-on- Thames. Feyerherm, A. E., & Rice, C. L. (2002). Emotional intelligence and team performance: The good, the bad and the ugly. International journal of organizational analysis, 10(4), 343-362
  • Freedman, D and Everett, H (2004) EQ at the heart of Performance, Institute for Goleman, D (1 998).Working with emotional intelligence,New York, Bantan.
  • Gardner, H. (1983). Intelligence reframed: New York: Bantam Books.
  • Goleman, D (1 998).Working with emotional intelligence, New York, Bantan Goleman, D. (2001). “Leadership that gets results” Harvard Business Review, March-April.
  • Goleman, D. (2001), Emotional intelligence issues in paradigm in Chermiss C. and Goleman D. (Eds.),the emotional intelligence workplace. San Francisco -Jossey Bar.
  • Goleman, D. Boyatzis, R.E. & McKee, A. (2002) Primal leadership realizing the power of emotional intelligence.
  • Boston, M.A. Havard Business School Press. Hefferman, T. et al (2005). Relationship Marketing, Emotional Intelligence and Performance; Charles State University.
  • Higgs, M. (2004), A study of the relationship between Emotional Intelligence and performance in U.K call centres,
  • Journal of management psychology 19, (4) 442-454. Jordan, P. J., Ashkanasy, N. M., Härtel, C. E. J., & Hooper, G. S. (2002). Workgroup emotional intelligence. Scale development and relationship to team process effectiveness and goal focus. Human Resource Management Review, 12(2), 195-214.
  • Lunenburg F. C (2010), Nationalist, Existential and emotional, London European Journal of Social Sciences Volume 12, number 4. Pp 42-76
  • Mayer and Salovey (1997) “What is emotional intelligence? In P. Salovey and D.J. Sluter (eds.). emotional development and EI. Implications for educators New York Pp 3-31. Basic Book
  • McCleland, D.C. (1998), Identifying competencies with behavioural- event Interviews. Psychological Science 9(5) 331-3
  • Nikolaou, I., & Tsaousis, I. (2002). Emotional intelligence in the workplace: exploring its effects on occupational stress and organisational commitment. The International Journal of Organizational Analysis, 10, 327-342.
  • Nowack, K. (2006). Emotional Intelligence: Leaders Make a Difference. HR Trends, 17, 40-42.
  • Nweze A.U. (2000) Profit Planning of Quantitative Approach, Enugu M cal Communications international.
  • Robbins S.P, Judge T.A, and Sanghai S (2007) Organizational Behaviour, New Delhi, Published by Dorling Kindersley
  • Salovey, P., Stroud, L. R., Woolery, A., & Epel, E. S. (2002). Perceived emotional intelligence, stress reactivity, and symptom reports: Further explorations using the trait meta-mood scale. Psychology and Health, 17(5), 611-627
  • Salicru , S. (2005). Emotional intelligence and the Business Advantage, paperPresented at CPA Congress on 20 May 2005, Perth WA,
  • Schein, E. (2004). Organizational culture and leadership (3rd ed.). San Francisco: Jossey-Bass.
  • Sosik J.J & Megerian L.E,(1999), Understanding leader emotional intelligence and performance; the role of self other agreement on transformational leadership perception, group and organizational management, 24, 367- 3
  • Stough, C., Saklofske, D. H., & Parker, J. D. A. (2009). A Brief Analysis of 20 Years of Emotional Intelligence: An
  • Introduction to Current Advances in EI Assessment and Application: Springer Sy, T. & Cote, S. (2003),The contagious leader, impact of the leader’s mood on the mood of group members, group affective tone, and group psychology 36. P18.
  • Watkin, C. (2002), Developing Emotional Intelligence. International Journal of Selection and Assessment, vol. 2, 89
  • Williams, W, Sternberg, R. (1988), Group intelligence why some groups are better than others intelligence 12(4) 351-3
  • Wong, C. S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. Leadership Quarterly, 13(3), 243-274
  • Yeung, R. (2009), Emotional Intelligence, the New Rules, Benin City, Beulah Land Publications.
Toplam 46 adet kaynakça vardır.

Ayrıntılar

Bölüm Articles
Yazarlar

Atuma Okpara Bu kişi benim

Agwu Edwin Bu kişi benim

Yayımlanma Tarihi 8 Kasım 2015
Yayımlandığı Sayı Yıl 2014 Cilt: 1 Sayı: 4

Kaynak Göster

APA Okpara, A., & Edwin, A. (2015). WORKPLACE EMOTIONAL INTELLIGENCE AND RETURN ON INVESTMENT IN THE NIGERIAN BANKING INDUSTRY. Journal of Management Marketing and Logistics, 1(4).

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