THE IMPACT OF SUPPLY CHAIN INTEGRATION ON FIRMS’ BUSINESS AND OPERATIONAL PERFORMANCE AT THE FOOD RETAIL SECTOR/INDUSTRY

Year 2018, Volume: 5 Issue: 1, 18 - 30, 30.03.2018

Martin Boakye Osei Celal Hakan Kagnicioglu

https://doi.org/10.17261/Pressacademia.2018.804

Abstract

Purpose-This study researched into the impact of supply chain
integration and firm performance of food retailers in Turkey. The main purpose
of this study was to identify the impact of internal and external supply chain
integration on firms’ business and operational performance in the food retail
sector in Turkey.

Methodology-Two big cities in Turkey, namely, Istanbul and
Eskişehir were selected for this study due to the availability of major food
retailers in these cities. Stratified sampling method was used to select
respondents. In total, 216 firms were selected out of which only 208 firms
responded to the questionnaire distributed. Structural Equation Model
specifically Amos was used to analyse the data.     

Findings-The study found a positive and significant relationship
between internal and external integration, and the study also found a
significant and a positive relationship between internal integration and firms’
operational and business performance. On the other hand, the study also found a
significant and a positive relationship between external integration and firms’
operational and business performance. 

Conclusion- Consequently, retailers in Turkey were admonished to
practice and uphold supply chain collaboration with their suppliers and
customers. 

Keywords

Supply chain management, supply chain integration, food retailers, operational performance and business performance

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