Examining Quality Challenges in Small and Medium-sized Enterprises (SMEs) in Ankara: Applying the 5S Methodology

Abstract

The primary focus of this research revolves around addressing quality-related challenges and management issues within small and medium-sized enterprises (SMEs) in Turkey. SMEs constitute a significant portion of the country's total business landscape and therefore exert a substantial influence on its economy. However, the relatively low level of quality consciousness among SMEs has resulted in a variety of problems. Thankfully, the simple and straightforward 5S quality methodology can serve as an effective solution to these issues. The 5S method proves invaluable for enhancing overall quality and optimizing operational processes. To gain deeper insights into the current state of SMEs regarding quality problems and awareness, conducted a survey specifically targeting manufacturing SMEs in Ankara. We carefully analyzed the responses from fifty SMEs based in Ankara using non-parametric hypothesis tests. The primary factors contributing to these quality problems include inadequately trained employees, insufficient quality education or training, and a general disregard for overall quality. In this context, quality managers assume a critical role in adequately training their workforce and fostering a heightened sense of quality awareness. By increasing awareness and implementing the future research plans outlined in this study, the 5S methodology can potentially pave the way for Turkish SMEs to transition into high-quality production processes.

Keywords

• SMEs in Turkey
• 5S
• Lean Production
• Non-Parametric Tests

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