jtom

Journal of Turkish Operations Management

2630-6433 2630-6433

METE GÜNDOĞAN

Engineering

Mühendislik

Performance Improvement of Information System of a Banking System Based on Integrated Resilience Engineering Design

Iranmanesh

Seyed Hossein

University of Tehran Mollajan

Ali

University of Tehran Aliabadi

Leyla

University of Tehran

06 30 2019

3 1 198 216 11 20 2018 06 30 2019

2017

Journal of Turkish Operations Management

Integrated resilience engineering (IRE) is capable ofreturning banking systems to normal state in extensive economic circumstances.In this study, information system of a large bank (with several branches) isassessed and optimized under severe economic conditions. Data envelopmentanalysis (DEA) models are employed to achieve the objective of this study. NineIRE factors are considered to be the outputs and a dummy variable is defined asthe input of the DEA models. Standard questionnaire is designed and distributedamong executive managers to be considered as the decision-making units (DMUs).Reliability and validity of the questionnaire is examined based on Cronbach'salpha and t-test. The most appropriate DEA model is determined based on averageefficiency and normality test. It is shown that the proposed integrated designprovides higher efficiency than conventional resilience engineering design.Results of sensitivity and perturbation analysis indicate thatself-organization, fault tolerance and reporting culture respectively composeabout 50 percent of total weight.

Performance Evaluation; Banking System; Integrated Resilience Engineering (IRE); Data Envelopment Analysis (DEA); Perturbation Analysis

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