Impact of communication satisfaction and work-life balance on employee turnover intention

Year 2019, Volume: 5 Issue: 2, 228 - 238, 15.03.2019

Mohamed Abdien

https://doi.org/10.24288/jttr.526678

Cited By: 11

Abstract

This study aims to
investigate communication satisfaction (CS) and work-life balance (WLB) among
employees in hotels. Additionally, it aims to identify their impact on employee
turnover intention (ETI). Data was derived from 515 employees using a validated questionnaire.  A stratified random sampling technique is
employed to select the hotels from five regions. Correlation and regression
tests are used to test the impact of two independent variables; CS and WLB on
one dependent variable; ETI. Results indicated that communication climate,
supervisory communication, co-workers communication, organizational
integration, personal feedback and media quality are essential dimension of CS
that influence significantly and negatively on ETI.  The study also found that schedule flexibility, job autonomy and
manger's support are essential dimensions of WLB that influence significantly and negatively on ETI. 

Keywords

employee turnover intention, communication satisfaction, work-life balance, Egypt

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