The effects of psychological capital on employees’ organizational identification in hotels

Yıl 2019, Cilt: 5 Sayı: 3, 355 - 369, 01.07.2019

Mahmut Demir Şirvan Şen Demir

https://doi.org/10.24288/jttr.573851

Cited By: 6

Öz

The purpose of this study was to examine the
effects of dimensions of psychological capital on employees’ organizational
identification in hotels. Through conducting a face-to-face interview,
data were collected from a sample of 485 full-time
employees working in 5-star hotels in Turkey and were analysed with the statistical program. The correlation analysis
was used to investigate the relationship
between independent variables and dependent variable and the regression analysis was used to determine the effects of psychological capital on
organizational identification. The
researchers found a positive correlation between dimensions of psychological
capital and organizational identification and the psychological capital effects
on organizational identification. It was indicated that the factors of
psychological capital effected on organizational identification.

Anahtar Kelimeler

Psychological capital, organizational identification, employee, Self-efficacy, Optimism, Resilience, Hope

Kaynakça

• Abbas M and Raja U (2015) Impact of psychological capital on innovative performance and job stress. Canadian Journal of Administrative Sciences 32(2): 128-138.
• Abbas M, Raja U, Darr W and Bouckenooghe D (2014) Combined effects of perceived politics and psychological capital on job satisfaction, turnover intentions, and performance. Journal of Management 40(7): 1813-1830.
• Afzal A, Malik NI and Atta M (2014) The moderating role of positive and negative emotions in relationship between positive psychological capital and subjective well-being among adolescents. International Journal of Research Studies in Psychology 3(3): 29-42.
• Agarwal P and Farndale E (2017) High‐performance work systems and creativity implementation: the role of psychological capital and psychological safety. Human Resource Management Journal 27(3): 440-458.
• Ashforth BA and Mael F (1989) Social identity theory and the organization. Academy of Management Review 14(1): 20-39.
• Avey JB, Patera JL and West BJ (2006) The implications of positive psychological capital on employee absenteeism. Journal of Leadership & Organizational Studies 13(2): 42-60.
• Avey JB, Wernsing TS and Luthans F (2008) Can positive employees help positive organizational change? Impact of psychological capital and emotions on relevant attitudes and behaviors. The Journal of Applied Behavioral Science 44(1): 48-70.
• Bandura A (1997) Self-efficacy: the exercise of control. New York: W.H. Freeman.
• Bartlett JE, Kotrlik JW and Higgins CC (2001) Organizational research: Determining appropriate sample size in survey research appropriate sample size in survey research. Information technology, learning, and performance journal, 19(1): 43-50.
• Bolino MC, Turnley WH and Bloodgood JM (2002) Citizenship behavior and the creation of social capital in organizations. Academy of management review 27(4): 505-522. Brown AD (2017) Identity work and organizational identification. International Journal of Management Reviews, 19(3), 296-317.
• Carmon AF, Miller AN, Raile ANW and Roers MM (2010) Fusing family and firm: Employee perceptions of perceived homophily, organizational justice, organizational identification, and organizational commitment in family businesses. Journal of Family Business Strategy 1(4): 210–223.
• Chan WW, Chow CW, Loi R and Xu AJ (2018) Turning Hotel Employees Into Brand Champions: The Roles of Well-Connected Leaders and Organizational Identification. Journal of Hospitality & Tourism Research, 42 (8): 1232–1253 DOI: 10.1177/1096348017744017
• Cheng TM, Hong CY and Yang BC (2018) Examining the moderating effects of service climate on psychological capital, work engagement, and service behavior among flight attendants. Journal of Air Transport Management, 67, 94-102.
• Chun-Fang C and Bang-Zhi L (2017) Examining job stress and burnout of hotel room attendants: Internal marketing and organizational commitment as moderators. Journal of Human Resources in Hospitality & Tourism 16(4): 367-383.
• Demir M (2011) Relationships between Employees’ Perceptions of Quality of Work Life, Intent to Remain with the Organization and Employee Absenteeism. Ege Akademik Bakış Dergisi 11(3): 453-464.
• Demir M and Tan M (2018) Relationships between demographic characteristic of employees and cyberloafing behaviour. Journal of Tourism Theory and Research 4(1): 40-56.
• Demir M, Demir ŞŞ and Nield K (2015) The relationship between person-organization fit, organizational identification and work outcomes. Journal of Business Economics and Management 16(2): 369-386.
• Depersio G (2018) What are the advantages of using a simple random sample to study a larger population? Retrieved from: https://www.investopedia.com/ask/answers/042915/ what-are-advantages-using-simple-random-sample-study-larger-population.asp (28.12.2018)
• Donaldson SI and Ko I (2010) Positive organizational psychology, behavior, and scholarship: A review of the emerging literature and evidence base. Journal of Positive Psychology 5(3): 177-191.
• Dutton JE, Dukerich JM and Harquail CV (1994) Organizational images and member identification. Administrative Science Quarterly 39(2): 239-263.
• Haver A, Akerjordet K and Furunes T (2014) Wise Emotion Regulation and the Power of Resilience in Experienced Hospitality Leaders. Scandinavian Journal of Hospitality and Tourism 14(2): 152-169.
• Hsiao C, Lee YH and Chen WJ (2015) The effect of servant leadership on customer value co-creation: A cross-level analysis of key mediating roles. Tourism Management 49: 45-57.
• Jensen S and Luthans F (2006) Relationship between Entrepreneurs' Psychological Capital and Their Authentic Leadership. Journal of Managerial Issues 18(2): 254-273.
• Jung HS and Yoon HH (2015) The impact of employees’ positive psychological capital on job satisfaction and organizational citizenship behaviors in the hotel. International Journal of Contemporary Hospitality Management, 27(6): 1135-1156.
• Karatepe OM (2014) Hope, Work Engagement, and Organizationally Valued Performance Outcomes: An Empirical Study in the Hotel Industry. Journal of Hospitality Marketing & Management 23(6): 678-698.
• Karatepe OM and Karadas G (2015) Do psychological capital and work engagement foster frontline employees’ satisfaction? A study in the hotel industry. International Journal of Contemporary Hospitality Management 27(6): 1254-1278.
• Karatepe OM, Arasli H and Khan A (2007) The impact of self-efficacy on job outcomes of hotel employees: Evidence from Northern Cyprus. International Journal of Hospitality & Tourism Administration 8(4): 23-46.
• Kirrane M, Lennon M, O’Connor C and Fu N (2017) Linking perceived management support with employees’ readiness for change: the mediating role of psychological capital. Journal of Change Management 17(1): 47-66.
• Li B, Ma H, Guo Y, Xu F, Yu F and Zhou Z. (2014) Positive psychological capital: A new approach to social support and subjective well-being. Social Behavior and Personality: an international journal 42(1): 135-144.
• Luthans F, Avey JB and Patera JL (2008) Experimental analysis of a web-based training intervention to develop positive psychological capital. Academy of Management Learning & Education 7(2): 209-221.
• Luthans F, Avey JB, Avolio BJ, Norman SM and Combs GM (2006) Psychological Capital Development: Toward A Micro-intervention. Journal of Organizational Behavior 27:387-393.
• Luthans F, Youssef CM and Avolio BJ (2006) Psychological capital: Developing the human competitive edge. London: Oxford University Press.
• Mache S, Vitzthum K, Wanke E, Klapp BF and Danzer G (2014) Exploring the impact of resilience, self-efficacy, optimism and organizational resources on work engagement. Work: A Journal of Prevention, Assessment and Rehabilitation 47(4): 491-500.
• Mathe-Soulek K, Scott-Halsell S, Kim S and Krawczyk M (2017) Psychological Capital in the Quick Service Restaurant Industry: A Study of Unit-Level Performance. Journal of Hospitality & Tourism Research 41(7): 823-845.
• McMurray AJ, Pirola‐Merlo A, Sarros JC and Islam MM (2010) Leadership, climate, psychological capital, commitment, and wellbeing in a non‐profit organization. Leadership & Organization Development Journal 31(5): 436-457.
• Miller VD, Allen M, Casey MK and Johnson JR (2000) Reconsidering the organizational identification questionnaire. Management Communication Quarterly 13(4): 626-658.
• Nafei W (2015) The Effects of Psychological Capital on Employee Attitudes and Employee Performance: A Study on Teaching Hospitals in Egypt. International Journal of Business and Management 10(3): 249-270.
• Newman A, Nielsen I, Smyth R, Hirst G and Kennedy S (2018) The effects of diversity climate on the work attitudes of refugee employees: The mediating role of psychological capital and moderating role of ethnic identity. Journal of Vocational Behavior, 105, 147-158.
• Nguyen TD and Nguyen TT (2012) Psychological Capital, Quality of Work Life, and Quality of Life of Marketers Evidence from Vietnam. Journal of Macromarketing 32(1): 87-95.
• Niu HJ (2010) Investigating the effects of self-efficacy on foodservice industry employees’ career commitment. International Journal of Hospitality Management 29(4): 743-750.
• Norman SM, Avey JB, Nimnicht, JL and Pigeon NG (2010) The interactive effects of psychological capital and organizational identity on employee citizenship and deviance behaviors. Journal of Leadership & Organizational Studies 17(4): 380-391
• Olken F and Rotem D (1986) Simple random sampling from relational databases. Lawrence Berkeley Laboratory Berkeley, California.
• Paek S, Schuckert M, Kim TT and Lee G (2015) Why is hospitality employees’ psychological capital important? The effects of psychological capital on work engagement and employee morale. International Journal of Hospitality Management 50: 9-26.
• Peterson C (2000) The future of optimism. American psychologist 55(1): 44-55.
• Peterson SJ, Luthans F, Avolio BJ, Walumbwa FO and Zhang Z (2011) Psychological capital and employee performance: A latent growth modelling approach. Personnel Psychology 64(2): 427-450.
• Sapsford R and Jupp V (2006) Data collection and analysis. London: Sage Publications.
• Scheier MF, Carver CS and Bridges MW (1994) Distinguishing optimism from neuroticism (and trait anxiety, self-mastery, and self-esteem): a re-evaluation of the Life Orientation Test. Journal of personality and social psychology 67(6): 1063-1078.
• Schuckert M, Kim TT, Paek S and Lee G (2018) Motivate to innovate: How authentic and transformational leaders influence employees’ psychological capital and service innovation behavior. International Journal of Contemporary Hospitality Management, 30(2), 776-796.
• Scott SG and Lane VR (2000) A stakeholder approach to organizational identity. Academy of Management Review 25(1): 43-62.
• Seligman ME and Csikszentmihalyi M (2014) Positive psychology: An introduction (pp. 279-298). Springer Netherlands.
• Shahnawaz MG and Jafri MH (2009) Psychological capital as predictors of organizational commitment and organizational citizenship behaviour. Journal of the Indian Academy of Applied Psychology 35: 78-84.
• Shamir B and Kark R (2004) A single-item graphic scale for the measurement of organizational identification. Journal of Occupational and Organizational Psychology 77(1): 115-123.
• Siu OL, Cheung F and Lui S (2015) Linking positive emotions to work well-being and turnover intention among Hong Kong police officers: The role of psychological capital. Journal of Happiness Studies 16(2): 367-380.
• Sluss DM, Klimchak M and Holmes JJ (2008) Perceived organizational support as a mediator between relational exchange and organizational identification. Journal of Vocational Behavior 73(3): 457-464.
• Snyder CR (2000) Handbook of hope: Theory, measures, and applications. Orlando: Academic press.
• Snyder CR, Sympson SC, Ybasco FC, Borders TF, Babyak MA and Higgins RL (1996) Development and validation of the State Hope Scale. Journal of personality and social psychology 70(2): 321-335.
• Stajkovic AD and Luthans F (1998) Self-efficacy and work-related performance: A meta-analysis. Psychological bulletin 124(2): 240-261.
• Tan M and Demir M (2018) The effects of personality traits of employees on cyberloafing behaviour. International Journal of Social Sciences and Education Research 4(1): 49-60.
• Teddlie C and Yu F (2007) Mixed methods sampling: A typology with examples. Journal of mixed methods research, 1(1), 77-100.
• Tütüncü Ö and Demir M (2002) Konaklama İşletmelerinde İnsan Kaynakları Yönetimi ve İşgücü Hareketlerinin Analizi, Ankara: Turhan Kitabevi.