Öneri Dergisi 1300-0845 2147-5377 Marmara Üniversitesi 10.14783/maruoneri.1698259 Industrial Organisation Endüstriyel Organizasyon HAVACILIK YER HİZMETLERİNDE ÇALIŞANLARIN ÖRGÜTSEL DEĞİŞİME HAZIRLIK DÜZEYİNİ ETKİLEYEN FAKTÖRLERİN YAPISAL OLARAK MODELLENMESİ STRUCTURAL MODELING OF FACTORS INFLUENCING EMPLOYEE READINESS FOR ORGANIZATIONAL CHANGE IN AVIATION GROUND OPERATIONS https://orcid.org/0000-0001-6603-0841 Öz Tuncel İstanbul Ticaret Üniversitesi https://orcid.org/0000-0003-2186-2737 Kanmaz Umit İstanbul Ticaret Üniversitesi 07 27 2025 20 64 539 572 05 13 2025 06 27 2025 Copyright © 1994, Öneri Dergisi 1994 Öneri Dergisi

Bu çalışma, dijital teknolojilerin—özellikle kestirimci bakım ve yapay zekâ destekli sistemlerin—entegrasyonu ile hızla dönüşen bir sektör olan havacılık yer hizmetleri bağlamında, çalışanların örgütsel değişime hazır olma düzeyini etkileyen temel faktörleri incelemektedir. Değişim yönetimi literatürde genellikle idari ve kurumsal bağlamlarda ele alınmış olsa da, havacılık gibi yüksek güvenilirlik gerektiren sektörlerde ön saflarda görev yapan operasyonel iş gücüne yönelik araştırmalar sınırlı kalmıştır. Bu çalışma, nicel ve kesitsel bir araştırma tasarımı kullanarak, doğrulanmış ölçeklerin yer aldığı yapılandırılmış bir anket aracılığıyla 344 yer hizmetleri personelinden veri toplamıştır. Yapısal Eşitlik Modellemesi (SEM) kullanılarak, dönüşümcü liderlik, iç iletişim memnuniyeti, eğitim etkinliği ve teknolojiye hazır olmanın değişime hazır olma üzerindeki etkileri analiz edilmiştir. Bulgular, bu değişkenlerin önemini doğrulamakla kalmamış, aynı zamanda teknolojiye hazır olmanın bir düzenleyici (moderasyon) etkisi ve iletişimin aracı (mediasyon) etkisi olduğunu da ortaya koyarak operasyonel ortamlarda değişim dinamiklerinin karmaşıklığını vurgulamıştır. Çalışma, mevcut değişim yönetimi kuramlarını güvenlik kritik ve emek yoğun bir bağlama taşıyarak alana yenilikçi bir bakış açısı kazandırmakta ve havacılık sektöründeki insan kaynakları profesyonelleri ile değişim liderleri için uygulanabilir öneriler sunmaktadır.

This study explores the critical factors influencing employee readiness for organizational change within the context of aviation ground operations—a sector undergoing rapid transformation due to the integration of digital technologies such as predictive maintenance and AI-driven systems. While change management has been widely studied in administrative and corporate settings, limited attention has been given to the frontline operational workforce in high-reliability industries like aviation. Using a quantitative, cross-sectional design, data were collected from 344 ground operations personnel through a structured survey instrument incorporating validated scales. Structural Equation Modeling (SEM) was employed to examine the effects of transformational leadership, internal communication satisfaction, training effectiveness, and technology readiness on employee readiness for change. The findings not only confirm the significance of these constructs but also reveal a moderation effect of technology readiness and a mediation effect of communication, highlighting the complexity of change dynamics in operational environments. The study contributes a novel perspective by extending established change management theories to a safety-critical, labor-intensive context and provides practical insights for HR professionals and change leaders in the aviation industry.

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