Öneri Dergisi 1300-0845 2147-5377 Marmara Üniversitesi 10.14783/maruoneri.708668 THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT: A CASE STUDY Köseoğlu Mustafa KARADENİZ TEKNİK ÜNİVERSİTESİ Zengin Hilmi KARADENİZ TEKNİK ÜNİVERSİTESİ 06 05 1995 1 3 111 118 05 01 1995 Copyright © 1994, Öneri Dergisi 1994 Öneri Dergisi

This study consists of three manufacturing firrns operating in Turkey. Toobtain information about Total Quality Management (TQM) practice, twomultinational and one national manufacturing fırms of approximateiy the same size(in terms of employees) in different industries were seîected fo r the study. A structuredinterview was conducted to examine the implementation of TQM in the seîectedorganisations. This study reports the findings from three organisations which haveintroduced TQM.

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