Eczacılıkta İletişimin Rolü

Abstract

Bu derleme makalesinde, çağımızda insanlar arası ilişkilerde çok önemli bir rolü olan iletişimin genelden özele doğru tartışılması amaçlanmıştır. Bu amaç doğrultusunda önce iletişim modelleri, sonra iletişimde yeri tartışılmaz olan empati, en son olarak da eczacı-hasta ve eczacı-hekim iletişimi güncel literatür esas alınarak incelenmiştir.

Keywords

• Danışmanlık
• Sağlık iletişimi
• İletişim en

References

1. Hargie OD, Morrow NC, Woodman C. Pharmacists' evaluation of key communication skills in practice. Patient Education and Counseling. 2000;39(1):61-70.
2. Van der Kam WJ, de Jong BM, Tromp T, Moorman PW, van der Lei J. Effects of electronic communication between the GP and the pharmacist. The quality of medication data on admission and after discharge. Family Practice. 2001;18(6):605-9.
3. Ulrey KL, Amason P. Intercultural communication between patients and health care providers: An exploration of intercultural communication effectiveness, cultural sensitivity, stress, and anxiety. Journal of Health Communication. 2001;13(4):449-63.
4. Shah B, Chewning B. Conceptualizing and measuring pharmacist-patient communication: a review of published studies. Research in Social & Administrative Pharmacy: RSAP. 2006;2(2):153-85.
5. Avcı K, Avşar Z. Sağlık İletişimi ve Yeni Medya. İletişim Kuram ve Araştırma Dergisi. 2015;1(39).
6. Majzub RM, Rais MM, Jusoff K. Communication skills of practicing pharmacists and pharmacy students. Studies in Sociology of Science. 2010;1(1):67-72.
7. Hasan S. A tool to teach communication skills to pharmacy students. American Journal of Pharmaceutical Education. 2008;72(3).
8. Çağirci S, Yeğenoğlu S. Genel iletişim bilgileri perspektifinden hasta-eczaci iletişimi. J. Fac. Pharm. Ankara. 2007; 36(1): 31-46

9. Erbaydar T. Halk sağlığı açısından sağlık iletişimi. CÜ Tıp Fakültesi Dergisi. 2003;25(4).
10. Cavaco AM, Romano J. Exploring pharmacists’ communication with customers through screening services. Patient Education and Counseling. 2010;80(3):377-83.
11. Cavaco AM, Romano JP. Exploring pharmacist–customer communication: the established blood pressure measurement episode. Pharmacy World & Science. 2010;32(5):601-9.
12. Guirguis LM, Chewning BA. Role theory: literature review and implications for patient-pharmacist interactions. Research in Social & Administrative Pharmacy : RSAP. 2005;1(4):483-507.
13. Lilja J, Larsson S, Hamilton D, Issakainen J. Empathy as a communication strategy in the pharmacy—a study based on cognitive and behavioural analysis. International Journal of Pharmacy Practice. 2000;8(3):176-87.
14. Nunes P, Williams S, Sa B, Stevenson K. A study of empathy decline in students from five health disciplines during their first year of training. International Journal of Medical Education. 2011;2:12-7.
15. Aşkın E. Danışman: Şar S. Ankara İl Merkezindeki Serbest Eczane Eczacılarının Eczacı-Hasta İletişimine Yaklaşımları Üzerine Bir Çalışma. Ankara: Ankara Üniversitesi Sağlık Bilimleri Enstitüsü Eczacılık İşletmeciliği Anabilim Dalı; 2007.
16. MacLeod-Glover N. Communication Pharmacy Practice: An Overview. Communications Centre CE. 2006;June:1-8.
17. Cavaco A, Roter D. Pharmaceutical consultations in community pharmacies: utility of the Roter Interaction Analysis System to study pharmacist–patient communication. International Journal of Pharmacy Practice. 2010;18(3):141-8.
18. Lonie JM, Alemam R, Dhing C, Mihm D. Assessing pharmacy student self-reported empathic tendencies. Am J Pharm Educ. 2005;69(2):29.
19. Lonie JM. From counting and pouring to caring: the empathic developmental process of community pharmacists. Research in Social and Administrative Pharmacy. 2006;2(4):439-57.
20. Worley MM. Testing a pharmacist-patient relationship quality model among older persons with diabetes. Research in Social and Administrative Pharmacy. 2006;2(1):1-21.
21. Cochrane RA, Mandal AR, Ledger-Scott M, Walker R. Changes in drug treatment after discharge from hospital in geriatric patients. BMJ. 1992;305(6855):694-6.
22. Pelicano‐Romano J, Neves MR, Amado A, Cavaco AM. Do community pharmacists actively engage elderly patients in the dialogue? Results from pharmaceutical care consultations. Health Expectations. 2013.
23. Resnik DB, Ranelli PL, Resnik SP. The conflict between ethics and business in community pharmacy: What about patient counseling? Journal of Business Ethics. 2000;28(2):179-86.
24. McDonough RP, Bennett MS. Improving communication skills of pharmacy students through effective precepting. American Journal of Pharmaceutical Education. 2006;70(3).
25. Greenhill N, Anderson C, Avery A, Pilnick A. Analysis of pharmacist–patient communication using the Calgary-Cambridge guide. Patient Education and Counseling. 2011;83(3):423-31.
26. Worley MM, Schommer JC, Brown LM, Hadsall RS, Ranelli PL, Stratton TP, et al. Pharmacists' and patients' roles in the pharmacist-patient relationship: are pharmacists and patients reading from the same relationship script? Research in Social & Administrative Pharmacy : RSAP. 2007;3(1):47-69.
27. Ranelli PL, Coward RT. Communication between pharmacists and patients: The role of place of residence in determining the expectations of older adults. Pharmacotherapy: The Journal of Human Pharmacology and Drug Therapy. 1997;17(1):148-62.
28. Mesquita AR, Lyra DP, Brito GC, Balisa-Rocha BJ, Aguiar PM, Neto ACD. Developing communication skills in pharmacy: A systematic review of the use of simulated patient methods. Patient Education and Counseling. 2010;78(2):143-8.
29. Van Wijk BLG, Klungel OH, Heerdink ER, de Boer A. Effectiveness of interventions by community pharmacists to improve patient adherence to chronic medication: a systematic review. Annals of Pharmacotherapy. 2005;39(2):319-28.
30. Yegenoglu S, Ozcelikay G. Counselling of pharmacists to community on issues rather than drug purchasing and drug related information: A survey in Ankara. Turkish J Pharm Sci. 2005;2(2):83-91.
31. Kimberlin CL. Communicating with patients: skills assessment in US colleges of pharmacy. American Journal of Pharmaceutical Education. 2006;70(3).
32. Kamei M, Teshima K, Fukushima N, Nakamura T. Investigation of patients' demand for community pharmacies: relationship between pharmacy services and patient satisfaction. Yakugaku zasshi : Journal of the Pharmaceutical Society of Japan. 2001;121(3):215-20.
33. Olsson E, Ingman P, Ahmed B, Sporrong SK. Pharmacist–patient communication in Swedish community pharmacies. Research in Social and Administrative Pharmacy. 2014;10(1):149-55.
34. Schommer JC, Wiederholt JB. The Association of Prescription Status, Patient Age, Patient Gender, and Patient Question Asking Behavior with the Content of Pharmacist− Patient Communication. Pharmaceutical Research. 1997;14(2):145-51.
35. Raynor DK. Patient compliance: the pharmacist's role. International Journal of Pharmacy Practice. 1992;1(3):126-35.
36. De Young M. Review of the Research on Pharmacist'Patient Communication Views and Practices. American Journal of Pharmaceutical Education. 1996;60:60-76.
37. Stevenson FA, Cox K, Britten N, Dundar Y. A systematic review of the research on communication between patients and health care professionals about medicines: the consequences for concordance. Health Expectations. 2004;7(3):235-45.
38. Keshishian F, Colodny N, Boone RT. Physician–patient and pharmacist–patient communication: Geriatrics’ perceptions and opinions. Patient Education and Counseling. 2008;71(2):265-84.
39. Calabretto JP, Warren J, Darzanos K, Fry B, editors. Building common ground for communication between patients and community pharmacists with an internet medicine cabinet. System Sciences, 2002 HICSS Proceedings of the 35th Annual Hawaii International Conference on; 2002: IEEE.
40. Paluck EC, Green LW, Frankish CJ, Fielding DW, Haverkamp B. Assessment of communication barriers in community pharmacies. Evaluation & the Health Professions. 2003;26(4):380-403.
41. Tsuyuki RT, Johnson JA, Teo KK, Simpson SH, Ackman ML, Biggs RS, et al. A randomized trial of the effect of community pharmacist intervention on cholesterol risk management: the Study of Cardiovascular Risk Intervention by Pharmacists (SCRIP). Archives of Internal Medicine. 2002;162(10):1149-55.
42. Onda M, Sakurai H, Hayase Y, Sakamaki H, Arakawa Y, Yasukawa F. Effects of patient-pharmacist communication in the treatment of asthma. Yakugaku zasshi : Journal of the Pharmaceutical Society of Japan. 2009;129(4):427-33.
43. Glintborg B, Andersen SE, Dalhoff K. Insufficient communication about medication use at the interface between hospital and primary care. Quality and Safety in Health Care. 2007;16(1):34-9.
44. Tarn DM, Paterniti DA, Williams BR, Cipri CS, Wenger NS. Which providers should communicate which critical information about a new medication? Patient, pharmacist, and physician perspectives. Journal of the American Geriatrics Society. 2009;57(3):462-9.
45. Lyra DP, Rocha CE, Abriata JP, Gimenes FRE, Gonzalez MM, Pelá IR. Influence of Pharmaceutical Care intervention and communication skills on the improvement of pharmacotherapeutic outcomes with elderly Brazilian outpatients. Patient Education and Counseling. 2007;68(2):186-92.
46. Gardner DM, Murphy AL, Woodman AK, Connelly S. Community pharmacy services for antidepressant users. International Journal of Pharmacy Practice. 2001;9(4):217-24.
47. Fortescue EB, Kaushal R, Landrigan CP, McKenna KJ, Clapp MD, Federico F, et al. Prioritizing strategies for preventing medication errors and adverse drug events in pediatric inpatients. Pediatrics. 2003;111(4):722-9.
48. Zillich AJ, McDonough RP, Carter BL, Doucette WR. Influential characteristics of physician/pharmacist collaborative relationships. Annals of Pharmacotherapy. 2004;38(5):764-70.
49. Gallagher RM, Gallagher HC. Improving the working relationship between doctors and pharmacists: is inter-professional education the answer? Advances in Health Sciences Education. 2012;17(2):247-57.
50. Snyder ME, Zillich AJ, Primack BA, Rice KR, McGivney MAS, Pringle JL, et al. Exploring successful community pharmacist-physician collaborative working relationships using mixed methods. Research in Social and Administrative Pharmacy. 2010;6(4):307-23.
51. Doucette WR, Nevins J, McDonough RP. Factors affecting collaborative care between pharmacists and physicians. Research in Social and Administrative Pharmacy. 2005;1(4):565-78.
52. Porteous T, Bond C, Robertson R, Hannaford P, Reiter E. Electronic transfer of prescription-related information: comparing views of patients, general practitioners, and pharmacists. British Journal of General Practice. 2003;53(488):204-9.
53. Hughes CM, McCann S. Perceived interprofessional barriers between community pharmacists and general practitioners: a qualitative assessment. British Journal of General Practice. 2003;53(493):600-6.
54. Al‐Rashed SA, Wright DJ, Roebuck N, Sunter W, Chrystyn H. The value of inpatient pharmaceutical counselling to elderly patients prior to discharge. British Journal of Clinical Pharmacology. 2002;54(6):657-64.