Hastaların Acil Servis Seçimi İçin Q Seviyeli Bulanık MAIRCA Yöntemi Önerisi

Yıl 2023, Cilt: 5 Sayı: 2, 288 - 298, 31.12.2023

Burak Efe , Leyla Efe

https://doi.org/10.47112/neufmbd.2023.26

Öz

Acil serviste yalın hizmet uygulamaları sürecin iyileştirilmesini amaçlamaktadır. Acil serviste daha iyi hizmet verebilmek için hastaların hangi konularda şikâyetçi olduğunu belirlemek oldukça önemlidir. Yalının ilk aşaması olan değer kavramı hastaların belirtmiş olduğu değer kavramı olarak incelenmiştir. Bu çalışma ilk olarak hastaların acil serviste belirtmiş olduğu şikâyetleri belirlemiştir. Bu şikayetler; hastanenin temizliği ve sessizliği, güvenilir personel ve hizmet, ilk seferde doğru teşhis ve muayene, hastaların bilgilendirilmesi, hızlı ve doğru muayene, personele ihtiyaç anında ulaşabilmek, beklemelerin olmaması, ziyaret saatlerinin uygun olması, ilgili ve güler yüzlü personeldir. Bu şikayetler önerilen yöntemde kriter olarak ele alınmıştır. Kriterlerin önem dereceleri q seviyeli bulanık sayı kullanılarak uzman ekibin (1 Akademisyen,1 doktor ve 1 hemşire) görüşleri doğrultusunda hesaplanmıştır. Kriterlerin önem dereceleri belirlendikten sonra dört acil servisin sıralaması q seviyeli bulanık MAIRCA (Multi Attributive Ideal-Real Comparative Analysis) yöntemi kullanılarak belirlenmiştir. Bu çalışma yalın hizmet değer kavramının analizi için yeni bir bakış açısı sunmuş ve bu değerlerin önem derecelerine göre acil servisleri sıralayarak literatüre katkı sunmuştur.

Anahtar Kelimeler

Acil servis, MAIRCA, Q seviyeli bulanık sayı, Yalın hizmet

Q-Rung Orthopair Fuzzy MAIRCA Method Recommendation for Emergency Service Selection of Patients

Öz

Lean service practices in the emergency department aim to improve the process. In order to provide better service in the emergency department, it is very important to determine which subjects the patients complain about. The concept of value, which is the first stage of lean, was examined as the concept of value stated by the patients. This study first identified the complaints that patients reported in the emergency department. These complaints are the cleanliness and silence of the hospital, reliable staff and service, correct diagnosis and examination at the first time, informing the patients, fast and accurate examination, reaching the personnel when needed, no waiting times, convenient visiting hours, concerned and friendly staff. These complaints are considered as criteria in the proposed method. The importance levels of the criteria were calculated in line with the opinions of the expert team (1 academician, 1 doctor and 1 nurse) using the q-rung orthopair fuzzy number. After determining the importance degrees of the criteria, the ranking of the four emergency services was determined using the q-rung orthopair fuzzy MAIRCA (Multi Attributive Ideal-Real Comparative Analysis) method.

Anahtar Kelimeler

Emergency service, MAIRCA, Q-rung orthopair fuzzy number, Lean service

Kaynakça

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