Corporate Services And Employees' Business Satisfaction: A Study of the Libyan Oil Sector

Yıl 2022, Cilt: 4 Sayı: 2, 78 - 90, 27.12.2022

Miloud Taher Bebas

Öz

Changes with modern technologies lead to the decrease in the role of oil and seriously threaten the well-being of oil exporting countries. The oil and gas industry, in particular, ranks high in the Libyan economy, and is one of the factors that could affect the country's future and enable its development. The idea of enterprise quality of service has gained popularity, particularly as a result of its impact on both consumers and employees (internal customers) in terms of behavioral factors. Is there a relationship between the perception of the quality of service at Mellitah Oil and Gas Company in Libya and the level of employment satisfaction of employees? Does the sub-dimensions of corporate quality of service at the Mellitah Oil and Gas Company in Libya have an impact on workers' job satisfaction levels? The research included four hundred (400) participants actively working in the company. Two scales have been selected to measure main variables, the scale of service quality and the scale of business satisfaction. The results revealed that employees' perceptions of quality of service are at lower levels. Employees at the Mellitah Oil and Gas Company in Libya have found that their work satisfaction perceptions are high. Statistically significant and positive relationships between quality of service perception and level of business satisfaction have been concluded. Research also found that higher levels of internal service, in the working environment, increased employee satisfaction. The most effective demographic variables include gender and education variables. Female participants received higher average scores on both scales than male participants. One of the study's key recommendations is that Libya's Mellitah Oil and Gas Company should focus on not only material factors, but on factors of quality of service. This will enable the company to be sustainable, sustained, and competitive.

Anahtar Kelimeler

Business Service, Employee Fulfillment, Quality of Service, Libyan Mellitah Oil and Gas Company

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