Abstract

Kavram olarak çatışma yeni bir ifade değildir, İnsanların günlük yaşantısının bir parçasıdır  ve  yüzyıllar  boyunca  ülkeler,  krallıklar,  klanlar,  dinler,  ırklar  ve  cinsiyetler  arasında

RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND CONFLICT RESOLVING STYLES: A STUDY IN TOURISM SECTOR (OSMANIYE SAMPLE)

Abstract

The aim of this study is to research the relationship between emotional intelligence and the conflict solving styles of the individuals employed in tourism sector. The scope of the research comprises the individuals employed in tourism establishments such as accommodation establishments, entertainment facilities and travel agencies. While the data of the research are obtained via survey method, a survey form is prepared based on scales for emotional intellegence and conflict solving methods which are determined through literature research. At the end of the research, 117 valid surveys are picked up and the research is restricted by the answers of employees given in relation to the self evaluation. In this research, reliability analysis, t-test, one-way analysis of variance (ANOVA), correlation and regression analyses are applied using packaged software of statistics. According to the results of the reliability analysis, the general reliability of emotional intelligence scale is 0,823, and the general conflict solving styles scale is 0,867. These results show that the reliability of the survey is high and within acceptable limits. As a result of correlation and regression analyses, the effects of independent variables regarding to emotional intelligence upon the dependent variable of conflict solving styles are found to be statistically significant and in positive way.

Keywords

• Emotional intelligence,employee,tourism cector,conflict resolotion.