PSYCHOLOGICAL HARDINESS: A SURVEY IN HOSPITALITY MANAGEMENT

Abstract

Purpose- The purpose of this research is to determine the relationship between psychological hardiness and demographic factors and management characteristics on hospitality management employees.

Methodology- Quantitative methodology was adopted to achieve the aim of this study and data were collected via questionnaire through hospitality management employees in four and five stars hotels. 450 questionnaires were distributed and 390 were collected for analysis. A four-item scale is benefited in the study, which is developed by Personal View Survey-PVS III–R of Maddi and Khoshaba adopted into Turkish culture by Durak (2002) in order to evaluate the pyshological hardiness of the participants. The data obtained were analyzed by statistical programs IBM SPSS 20.0.

Findings- The study shows that there is a positive relationship between psychological hardiness and position in management, working shift, occupational commitment, advancement opportunity, self-development opportunity, job safety, attending to social activity off the job, being appreciated/rewarding and satisfaction of physical working environment of employee. On the other hand there is no relationship between psychological hardiness and gender, age, marital status, educational level, department, tourism education, sector experience, accommodation condition, using off day, monthly income and being contact with supervisor off the job of employees.

Conclusion- As a result, the psychological hardiness level depends on more about the management characteristics than the demographical features. Therefore deciding on how to choose an employee, the person-job fit should be considered as an important fact and managing the companies with new and modern methods become an important role.    

Keywords

• Psychological hardiness,hospitality management,tourism,Alanya region

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