Purpose- This study aims to explore
the effect of innovative modular dinnerware standard operation procedure (SOP)
on the efficiency of the banquet division of international tourist hotels in
Taiwan by improving the traditional practice and applying the im-proved
procedure to Chinese wedding banquet. From the perspective of banquet
divisions, this study designed a thorough procedure that helps hotels control
service quality, cut lead times, and reduce waste.
Methodology- These objectives were
effectively achieved through technology management. The experiment was carried
out in one of the rooms of the KK International Tourist Hotel.t
Findings- The results showed that innova-tive SOP can
effectively promote the efficiency of the banquet division by over 18%. In
addition, the researchers also conducted interviews with directors and service
personnel of the department. The interviewees all agreed that if there were enough
space and dinnerware, the innovative modular dinnerware SOP could actually
im-prove work efficiency. Because of the improved procedure, service personnel
did not need to stay late to set the reserved tables.
Conclusion- Thus, this study suggests
that the banquet division of other international tourist hotels can refer to
this innovative mode.
Innovation modular dinnerware standard operation procedure management of technology
Birincil Dil | İngilizce |
---|---|
Bölüm | Articles |
Yazarlar | |
Yayımlanma Tarihi | 30 Mart 2018 |
Yayımlandığı Sayı | Yıl 2018 Cilt: 5 Sayı: 1 |
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