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Determination of transportation service quality factors for university campuses: evidence from bus service quality in Yildiz Technical University

Yıl 2021, Cilt: 39 Sayı: 3, 213 - 225, 27.09.2021

Öz

Managing service quality is an important element in customer satisfaction and loyalty for any business organization. Even though service quality in public transportation systems has widely been investigated, service quality inside university campuses is overlooked in the literature. To fill this gap, this study aims to determine factors affecting quality of public transportation service for students, staff, and academic personnel inside the university campuses. 30 service quality elements were determined through an in-depth literature review, accompanied by a focus group discussion. A questionnaire survey was designed, and 472 secured responses were attained from public transportation users in Yildiz Technical University Davutpasa Campus (YTUDC). Then, collected data were analysed by adopting both SERVQUAL and SERVPERF approaches. According to the results of exploratory factor analysis, seven factors were determined as; responsiveness, courtesy, punctuality (service), information accessibility, tangibles, occupancy, and security. Independent sample t-test was also conducted to explore perception differences between female and male users. The results indicate that female respondents have experienced better performance related to appearance of the bus drivers, while male users have experienced better performance related to passenger safety in the bus. The findings can be regarded as a tool to develop a policy promoting sustainable public transportation service in university campuses.

Kaynakça

  • [1] Kasiri LA, Guan Cheng KT, Sambasivan M, Sidin SM. Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty. Journal of Retailing and Consumer Services 2017;35:91-7. [CrossRef]
  • [2] Prentice C, Wang X, Loureiro SMC. The influence of brand experience and service quality on customer engagement. Journal of Retailing and Consumer Services 2019;50:50-9. [CrossRef]
  • [3] Suhartanto D, Helmi Ali M, Tan KH, Sjahroeddin F, Kusdibyo L. Loyalty toward online food delivery service: the role of e-service quality and food quality, Journal of Foodservice Business Research 2019;22:81-97. [CrossRef]
  • [4] Shankar A, Jebarajakirthy C. The influence of e-banking service quality on customer loyalty: A moderated mediation approach, International Journal of Bank Marketing 2019;37:1119-42. [CrossRef]
  • [5] Deveci M, Öner SC, Canıtez F, Öner M. Evaluation of service quality in public bus transportation using interval-valued intuitionistic fuzzy QFD methodology. Research in Transportation Business & Management 2019;33:100387. [CrossRef]
  • [6] Yao ZG, Ding XD. Measuring passenger’s perceptions of taxi service quality with weighted SERVPERF, Applied Mechanics and Materials 2011:1181-4. [CrossRef]
  • [7] Siddiqi KO. Interrelations between Service quality attributes, customer satisfaction and customer loyalty in the retail banking sector in Bangladesh. International Journal of Business and Management 2011;6:12-36. [CrossRef]
  • [8] Sachdev SB, Verma HV. Relative Importance of Service Quality Dimentions: A Multisectoral Study, Journal of Services Research 2004;4:93-116.
  • [9] Bülbül H, Demirer Ö. Hizmet kalitesi ölçüm modelleri SERVQUAL ve SERPERF’in karşılaştırmalı analizi. Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi 2008;20:181-98.
  • [10] Ghobadian A, Speller S, Jones M. Service Quality Concepts and Models, Service Quality 1994;11:43-66. [CrossRef]
  • [11] Seth N, Deshmukh SG. Service quality models: a review. International Journal of Quality & Reliability Management 2005;22:913-49. [CrossRef]
  • [12] Parasuraman A, Zeithaml VA, Berry LL. SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality. Journal of Retailing 1988;64:12-40. [13] Cronin JJ, Taylor SA. Measuring service quality: a reexamination and extension. Journal of Marketing 1992;56:55-68. [CrossRef]
  • [14] Akdere M, Top M, Tekingündüz S. Examining patient perceptions of service quality in Turkish hospitals: the SERVPERF model. Total Quality Management and Business Excellence 2020;31:342-52. [CrossRef]
  • [15] Silva DS, Moraes GHSM, de Makiya IK, Cesar FIG. Measurement of perceived service quality in higher education institutions: a review of HEdPERF scale use. Quality Assurance in Education 2017;25:415-39. [CrossRef]
  • [16] Shafei I, Walburg J, Taher A. Verifying alternative measures of healthcare service quality. International Journal of Health Care Quality Assurance 2019;32:516-33. [CrossRef]
  • [17] Ali M, Raza SA. Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model. Total Quality Management and Business Excellence 2017;28:559-77. [CrossRef]
  • [18] Norzalwi N, Ismail A. Public approach towards sustainable transportation in UKM’s campus. Australian Journal of Basic and Applied Sciences 2011;5:1332-7.
  • [19] Bond A, Steiner RL. Sustainable campus transportation through transit partnership and transportation demand management: a case study from the University of Florida. Berkeley Planning Journal 2006;19:125-42. [CrossRef]
  • [20] Norgate, S. H. et al., The impact of public transport on the health of work commuters : a systematic review systematic review, Health Psychology Review 2019:1-20.
  • [21] Litman T. Evaluating Public Transportation Health Benefits, 2015.
  • [22] Jiang H, Zhang Y. An investigation of service quality, customer satisfaction and loyalty in China’s airline market. Journal of Air Transport Management 2016;57:80-8. [CrossRef]
  • [23] Van Lierop D, El-Geneidy A. Enjoying loyalty: the relationship between service quality, customer satisfaction, and behavioral intentions in public transit, Research in Transportation Economics 2016;59:50-9. [CrossRef]
  • [24] Suhartanto D, Helmi Ali M, Tan KH, Sjahroeddin F, Kusdibyo L. Loyalty toward online food delivery service: the role of e-service quality and food quality. Journal of Foodservice Business Research 2019;22:81-97. [CrossRef]
  • [25] Deveci M, Öner SC, Canıtez F, Öner M. Evaluation of service quality in public bus transportation using interval-valued intuitionistic fuzzy QFD methodology. Research in Transportation Business & Management 2019;33:100387. https://doi.org/10.1016/j.rtbm.2019.100387
  • [26] Sureshchandar GS, Rajendran C, Anantharaman RN. The relationship between service quality and customer satisfaction - a factor specific approach. Journal of Services Marketing 2012;16:363-79. [CrossRef]
  • [27] Minh NV, Huu NH. The relationship between service quality, customer satisfaction and customer loyalty: an investigation in vietnamese retail banking sector. Journal of Competitiveness 2016;8:103-16. [CrossRef]
  • [28] Mosahab R, Mahamad O, Ramayah T. Service quality, customer satisfaction and loyalty: a test of mediation. International Business Research 2010;3:72-81. [CrossRef]
  • [29] Barabino B, Deiana E, Tilocca P. Measuring service quality in urban bus transport: a modified SERVQUAL approach. International Journal of Quality and Service Sciences 2012;4:238-52. [CrossRef]
  • [30] Ingaldi K. Use of SERVPERF method to evaluate service quality in the transport company. Independent Journal of Management and Production 2016;7:168-77. [CrossRef]
  • [31] Leninkumar V. The effect of service quality on customer Loyalty. European Journal of Business and Management 2016;8:44-9.
  • [32] Ojo K, Amoako-sakyi R, Agyeman W. Students’ satisfaction of campus shuttling bus srvices: a QUALBUS approach. Management Research and Practice 2015;7:68-79.
  • [33] Kheng LL, Mahamad O, Ramayah T, Mosahab R. The impact of service quality on customer loyalty: a study of banks in Penang, Malaysia. International Journal of Marketing Studies 2010;2:57-66. [CrossRef]
  • [34] Cunningham LF, Young CE. Cross-cultural perspectives of service quality and risk in air transportation. Journal of Air Transportation 2002;7:3-26.
  • [35] Awasthi A, Chauhan SS, Omrani H, Panahi A. A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality. Computers and Industrial Engineering 2011;61:637-46. [CrossRef]
  • [36] Koçoğlu CM, Aksoy R. Hizmet kalitesinin SERVPERF yöntemi ile ölçülmesi ve otobüs işletmeleri üzerinde bir uygulama. Akademik Bakış Dergisi 2012;29:1-20.
  • [37] Randheer K, Al-Motawa A, Vijai P. Measuring commuters’ perception on service quality using SERVQUAL in public transportation. International Journal of Marketing Studies 2011;3:21-34. [CrossRef]
  • [38] Carvalho RC, de Medeiros DD. Assessing quality of air transport service: a comparative analysis of two evaluation models. Current Issues in Tourism 2020:1123-38.
  • [39] Yamane T. Statistics, An Introductory Analysis. 2nd ed. New York: Harper and Row; 1967.
  • [40] Behrens R, Schalekamp H. Public Transport Mode Satisfaction in Cape Town: Findings of a passenger intercept survey, in Proceedings of the 29th Southern African Transport Conference. 2010:733-48.
  • [41] Liang R, Zhang J, Wu C, Sheng Z, Wang X. Joint-venture contractor selection using competitive and collaborative criteria with Uncertainty. Journal of Construction Engineering and Management 2019;145:04018123. [CrossRef]
  • [42] Liu Y, van Nederveen S, Hertogh M. Understanding effects of BIM on collaborative design and construction: an empirical study in China. International Journal of Project Management 2017;35:686-98. [CrossRef]
  • [43] Hasan A, Elmualim A, Rameezdeen R, Marshall A. An exploratory study on the impact of mobile ICT on productivity in construction projects, Built Environment Project and Asset Management 2018;8:320-32. [CrossRef]
  • [44] Chan IYS, Leung M, Yu SSW. Managing the stress of Hong Kong expatriate construction professionals in mainland China: focus group study exploring individual coping strategies and organizational support. Journal of Construction Engineering and Management 2012;138:1150-60. [CrossRef]
  • [45] Ajayi SO, Oyedele LO. Policy imperatives for diverting construction waste from landfill: experts ’ recommendations for UK policy expansion. Journal of Cleaner Production 2017;147:57-65. [CrossRef]
  • [46] Budayan C. Evaluation of delay causes for BOT projects based on perceptions of different stakeholders in Turkey. Journal of Management in Engineering 2019;35:04018057. [CrossRef]
  • [47] YTU, YTU Campus Maps, 2020. Available at: http://www.intcooperations.yildiz.edu.tr/sayfa/7/YTÜ-Kampüs-Haritaları/102 (Accessed July 03, 2020).
  • [48] Israel GD. Determining Sample Size, University of Florida: IFAS Extension 1-5, 1992.
  • [49] Gunduz M, Elsherbeny HA. Operational framework for managing construction-contract administration practitioners ’ perspective through modified delphi method. Journal of Construction Engineering and Management 2020;146:040191110. [CrossRef]
  • [50] Chou J, Pramudawardhani D. Cross-country comparisons of key drivers, critical success factors and risk allocation for public-private partnership projects. International Journal of Project Management 2015;33:1136-150. [CrossRef]
  • [51] Williams B, Onsman A, Brown T. Exploratory factor analysis: a five-step guide for novices, Journal of Emergency Primary Health Care 2010;8:1-13. [CrossRef]
  • [52] Budayan C. Analysis of critical success factors in public private partnership projects by triangulation method: Turkey perspective. Journal of the Faculty of Engineering and Architecture of Gazi University 2018;33:1029-44.
  • [53] Hair JF, Black WC, Babin BJ, Anderson RE, Tatham RL. Multivariate data analysis, Pearson. NJ: Prentice Hall Upper Saddle River; 2009.
  • [54] Ahadzie DK, Proverbs DG, Olomolaiye PO. Critical success criteria for mass house building projects in developing countries, International Journal of Project Management 2008;26:675-687. [CrossRef]
  • [55] Lu W, Peng Y, Webster C, Zuo J. Stakeholders’ willingness to pay for enhanced construction waste management: A Hong Kong study. Renewable and Sustainable Energy Reviews 2015;47:233-40. [CrossRef]
  • [56] Martin H, Vital S, Ellis L, Obrien-Delpesh C. Motivating civil engineering students: self-determinacy perspective. Journal of Professional Issues in Engineering Education and Practice 2018;144:04018005, [CrossRef]
  • [57] Gürcanli GE, Baradan S, Uzun M. Risk perception of construction equipment operators on construction sites of Turkey. International Journal of Industrial Ergonomics 2015;46:59-68. [CrossRef]
  • [58] Ling FY, Leow Y, XX, Lee KC. Strategies for attracting more construction-trained graduates to take professional jobs in the construction industry. Journal of Professional Issues in Engineering Education and Practice 2016;142:04015009. [CrossRef]
  • [59] Chi Cui C, Lewis BR, Park W. Service quality measurement in the banking sector in South Korea. International Journal of Bank Marketing 2003;21:191-201. [CrossRef]
Yıl 2021, Cilt: 39 Sayı: 3, 213 - 225, 27.09.2021

Öz

Kaynakça

  • [1] Kasiri LA, Guan Cheng KT, Sambasivan M, Sidin SM. Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty. Journal of Retailing and Consumer Services 2017;35:91-7. [CrossRef]
  • [2] Prentice C, Wang X, Loureiro SMC. The influence of brand experience and service quality on customer engagement. Journal of Retailing and Consumer Services 2019;50:50-9. [CrossRef]
  • [3] Suhartanto D, Helmi Ali M, Tan KH, Sjahroeddin F, Kusdibyo L. Loyalty toward online food delivery service: the role of e-service quality and food quality, Journal of Foodservice Business Research 2019;22:81-97. [CrossRef]
  • [4] Shankar A, Jebarajakirthy C. The influence of e-banking service quality on customer loyalty: A moderated mediation approach, International Journal of Bank Marketing 2019;37:1119-42. [CrossRef]
  • [5] Deveci M, Öner SC, Canıtez F, Öner M. Evaluation of service quality in public bus transportation using interval-valued intuitionistic fuzzy QFD methodology. Research in Transportation Business & Management 2019;33:100387. [CrossRef]
  • [6] Yao ZG, Ding XD. Measuring passenger’s perceptions of taxi service quality with weighted SERVPERF, Applied Mechanics and Materials 2011:1181-4. [CrossRef]
  • [7] Siddiqi KO. Interrelations between Service quality attributes, customer satisfaction and customer loyalty in the retail banking sector in Bangladesh. International Journal of Business and Management 2011;6:12-36. [CrossRef]
  • [8] Sachdev SB, Verma HV. Relative Importance of Service Quality Dimentions: A Multisectoral Study, Journal of Services Research 2004;4:93-116.
  • [9] Bülbül H, Demirer Ö. Hizmet kalitesi ölçüm modelleri SERVQUAL ve SERPERF’in karşılaştırmalı analizi. Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi 2008;20:181-98.
  • [10] Ghobadian A, Speller S, Jones M. Service Quality Concepts and Models, Service Quality 1994;11:43-66. [CrossRef]
  • [11] Seth N, Deshmukh SG. Service quality models: a review. International Journal of Quality & Reliability Management 2005;22:913-49. [CrossRef]
  • [12] Parasuraman A, Zeithaml VA, Berry LL. SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality. Journal of Retailing 1988;64:12-40. [13] Cronin JJ, Taylor SA. Measuring service quality: a reexamination and extension. Journal of Marketing 1992;56:55-68. [CrossRef]
  • [14] Akdere M, Top M, Tekingündüz S. Examining patient perceptions of service quality in Turkish hospitals: the SERVPERF model. Total Quality Management and Business Excellence 2020;31:342-52. [CrossRef]
  • [15] Silva DS, Moraes GHSM, de Makiya IK, Cesar FIG. Measurement of perceived service quality in higher education institutions: a review of HEdPERF scale use. Quality Assurance in Education 2017;25:415-39. [CrossRef]
  • [16] Shafei I, Walburg J, Taher A. Verifying alternative measures of healthcare service quality. International Journal of Health Care Quality Assurance 2019;32:516-33. [CrossRef]
  • [17] Ali M, Raza SA. Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model. Total Quality Management and Business Excellence 2017;28:559-77. [CrossRef]
  • [18] Norzalwi N, Ismail A. Public approach towards sustainable transportation in UKM’s campus. Australian Journal of Basic and Applied Sciences 2011;5:1332-7.
  • [19] Bond A, Steiner RL. Sustainable campus transportation through transit partnership and transportation demand management: a case study from the University of Florida. Berkeley Planning Journal 2006;19:125-42. [CrossRef]
  • [20] Norgate, S. H. et al., The impact of public transport on the health of work commuters : a systematic review systematic review, Health Psychology Review 2019:1-20.
  • [21] Litman T. Evaluating Public Transportation Health Benefits, 2015.
  • [22] Jiang H, Zhang Y. An investigation of service quality, customer satisfaction and loyalty in China’s airline market. Journal of Air Transport Management 2016;57:80-8. [CrossRef]
  • [23] Van Lierop D, El-Geneidy A. Enjoying loyalty: the relationship between service quality, customer satisfaction, and behavioral intentions in public transit, Research in Transportation Economics 2016;59:50-9. [CrossRef]
  • [24] Suhartanto D, Helmi Ali M, Tan KH, Sjahroeddin F, Kusdibyo L. Loyalty toward online food delivery service: the role of e-service quality and food quality. Journal of Foodservice Business Research 2019;22:81-97. [CrossRef]
  • [25] Deveci M, Öner SC, Canıtez F, Öner M. Evaluation of service quality in public bus transportation using interval-valued intuitionistic fuzzy QFD methodology. Research in Transportation Business & Management 2019;33:100387. https://doi.org/10.1016/j.rtbm.2019.100387
  • [26] Sureshchandar GS, Rajendran C, Anantharaman RN. The relationship between service quality and customer satisfaction - a factor specific approach. Journal of Services Marketing 2012;16:363-79. [CrossRef]
  • [27] Minh NV, Huu NH. The relationship between service quality, customer satisfaction and customer loyalty: an investigation in vietnamese retail banking sector. Journal of Competitiveness 2016;8:103-16. [CrossRef]
  • [28] Mosahab R, Mahamad O, Ramayah T. Service quality, customer satisfaction and loyalty: a test of mediation. International Business Research 2010;3:72-81. [CrossRef]
  • [29] Barabino B, Deiana E, Tilocca P. Measuring service quality in urban bus transport: a modified SERVQUAL approach. International Journal of Quality and Service Sciences 2012;4:238-52. [CrossRef]
  • [30] Ingaldi K. Use of SERVPERF method to evaluate service quality in the transport company. Independent Journal of Management and Production 2016;7:168-77. [CrossRef]
  • [31] Leninkumar V. The effect of service quality on customer Loyalty. European Journal of Business and Management 2016;8:44-9.
  • [32] Ojo K, Amoako-sakyi R, Agyeman W. Students’ satisfaction of campus shuttling bus srvices: a QUALBUS approach. Management Research and Practice 2015;7:68-79.
  • [33] Kheng LL, Mahamad O, Ramayah T, Mosahab R. The impact of service quality on customer loyalty: a study of banks in Penang, Malaysia. International Journal of Marketing Studies 2010;2:57-66. [CrossRef]
  • [34] Cunningham LF, Young CE. Cross-cultural perspectives of service quality and risk in air transportation. Journal of Air Transportation 2002;7:3-26.
  • [35] Awasthi A, Chauhan SS, Omrani H, Panahi A. A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality. Computers and Industrial Engineering 2011;61:637-46. [CrossRef]
  • [36] Koçoğlu CM, Aksoy R. Hizmet kalitesinin SERVPERF yöntemi ile ölçülmesi ve otobüs işletmeleri üzerinde bir uygulama. Akademik Bakış Dergisi 2012;29:1-20.
  • [37] Randheer K, Al-Motawa A, Vijai P. Measuring commuters’ perception on service quality using SERVQUAL in public transportation. International Journal of Marketing Studies 2011;3:21-34. [CrossRef]
  • [38] Carvalho RC, de Medeiros DD. Assessing quality of air transport service: a comparative analysis of two evaluation models. Current Issues in Tourism 2020:1123-38.
  • [39] Yamane T. Statistics, An Introductory Analysis. 2nd ed. New York: Harper and Row; 1967.
  • [40] Behrens R, Schalekamp H. Public Transport Mode Satisfaction in Cape Town: Findings of a passenger intercept survey, in Proceedings of the 29th Southern African Transport Conference. 2010:733-48.
  • [41] Liang R, Zhang J, Wu C, Sheng Z, Wang X. Joint-venture contractor selection using competitive and collaborative criteria with Uncertainty. Journal of Construction Engineering and Management 2019;145:04018123. [CrossRef]
  • [42] Liu Y, van Nederveen S, Hertogh M. Understanding effects of BIM on collaborative design and construction: an empirical study in China. International Journal of Project Management 2017;35:686-98. [CrossRef]
  • [43] Hasan A, Elmualim A, Rameezdeen R, Marshall A. An exploratory study on the impact of mobile ICT on productivity in construction projects, Built Environment Project and Asset Management 2018;8:320-32. [CrossRef]
  • [44] Chan IYS, Leung M, Yu SSW. Managing the stress of Hong Kong expatriate construction professionals in mainland China: focus group study exploring individual coping strategies and organizational support. Journal of Construction Engineering and Management 2012;138:1150-60. [CrossRef]
  • [45] Ajayi SO, Oyedele LO. Policy imperatives for diverting construction waste from landfill: experts ’ recommendations for UK policy expansion. Journal of Cleaner Production 2017;147:57-65. [CrossRef]
  • [46] Budayan C. Evaluation of delay causes for BOT projects based on perceptions of different stakeholders in Turkey. Journal of Management in Engineering 2019;35:04018057. [CrossRef]
  • [47] YTU, YTU Campus Maps, 2020. Available at: http://www.intcooperations.yildiz.edu.tr/sayfa/7/YTÜ-Kampüs-Haritaları/102 (Accessed July 03, 2020).
  • [48] Israel GD. Determining Sample Size, University of Florida: IFAS Extension 1-5, 1992.
  • [49] Gunduz M, Elsherbeny HA. Operational framework for managing construction-contract administration practitioners ’ perspective through modified delphi method. Journal of Construction Engineering and Management 2020;146:040191110. [CrossRef]
  • [50] Chou J, Pramudawardhani D. Cross-country comparisons of key drivers, critical success factors and risk allocation for public-private partnership projects. International Journal of Project Management 2015;33:1136-150. [CrossRef]
  • [51] Williams B, Onsman A, Brown T. Exploratory factor analysis: a five-step guide for novices, Journal of Emergency Primary Health Care 2010;8:1-13. [CrossRef]
  • [52] Budayan C. Analysis of critical success factors in public private partnership projects by triangulation method: Turkey perspective. Journal of the Faculty of Engineering and Architecture of Gazi University 2018;33:1029-44.
  • [53] Hair JF, Black WC, Babin BJ, Anderson RE, Tatham RL. Multivariate data analysis, Pearson. NJ: Prentice Hall Upper Saddle River; 2009.
  • [54] Ahadzie DK, Proverbs DG, Olomolaiye PO. Critical success criteria for mass house building projects in developing countries, International Journal of Project Management 2008;26:675-687. [CrossRef]
  • [55] Lu W, Peng Y, Webster C, Zuo J. Stakeholders’ willingness to pay for enhanced construction waste management: A Hong Kong study. Renewable and Sustainable Energy Reviews 2015;47:233-40. [CrossRef]
  • [56] Martin H, Vital S, Ellis L, Obrien-Delpesh C. Motivating civil engineering students: self-determinacy perspective. Journal of Professional Issues in Engineering Education and Practice 2018;144:04018005, [CrossRef]
  • [57] Gürcanli GE, Baradan S, Uzun M. Risk perception of construction equipment operators on construction sites of Turkey. International Journal of Industrial Ergonomics 2015;46:59-68. [CrossRef]
  • [58] Ling FY, Leow Y, XX, Lee KC. Strategies for attracting more construction-trained graduates to take professional jobs in the construction industry. Journal of Professional Issues in Engineering Education and Practice 2016;142:04015009. [CrossRef]
  • [59] Chi Cui C, Lewis BR, Park W. Service quality measurement in the banking sector in South Korea. International Journal of Bank Marketing 2003;21:191-201. [CrossRef]
Toplam 58 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Mühendislik
Bölüm Research Articles
Yazarlar

Kerim Koc Bu kişi benim 0000-0002-6865-804X

Hasan Alper Kaya Bu kişi benim 0000-0003-0346-0136

Yayımlanma Tarihi 27 Eylül 2021
Gönderilme Tarihi 9 Temmuz 2020
Yayımlandığı Sayı Yıl 2021 Cilt: 39 Sayı: 3

Kaynak Göster

Vancouver Koc K, Kaya HA. Determination of transportation service quality factors for university campuses: evidence from bus service quality in Yildiz Technical University. SIGMA. 2021;39(3):213-25.

IMPORTANT NOTE: JOURNAL SUBMISSION LINK https://eds.yildiz.edu.tr/sigma/