THE PERSPECTIVES ON ISO 9000 QUALITY MANAGEMENT OF SMES (SMALL AND MEDIUM SIZED ENTERPRISES) THAT MANUFACTURE TEXTILE PRODUCTIONS IN DENİZLİ

Year 2012, Volume: 22 Issue: 4, 271 - 277, 31.12.2012

İrfan Ertuğrul

Abstract

Nowadays, small and medium sized enterprises which play an important role in providing employment and also development,

commonly called SMEs, have been seen as the driving forces of the local and regional developments. Especially it’s thought that SMEs

can adopt the environmental conditions quickly, so they are more fortunate in catching the market oppurtunities because of their strong

and suitable structures for development and also because of their flexibilities. However, SMEs face a fierce competition with the effect

of globalization like big companies. The competition increased by the rate of variation has forced companies to develop strategies like

low cost and large product range. Quality Management System is one of the most important ones of these strategies.

Quality management systems outline the past of company, show their level today and give reliable information about future. This

study presents a research about perspective on quality of small, medium Enterprises in textile industry in Denizli and researchs the

differences between companies which have ISO 9000 certificate and which don’t have ISO 9000 certificate. And results of the research

are shown by SPSS program.

Keywords

Quality, Quality Management Systems, Quality Assurance Systems, ISO 9000

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