Comparison of Quality of Service of Distance Education at Universities

Yıl 2014, Cilt: 4 Sayı: 3, 8 - 19, 23.07.2016

Tolga Dursun Kader Oskaybaş Cansu Gökmen

Öz

The difference between the distance education and the formal education system is to provide different requirements, expectations and environments the provision of training opportunities to people. In this way, there is a huge population that has an opportunity to get distance education. Increase of service sector firms and gain more profit by providing service to their customers have made the concept of quality of service more crucial today. This study seeks to compare the service quality between the universities

Anahtar Kelimeler

Distance education, service quality, Servqual

Kaynakça

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