The impact of crime and security perception on revisit and recommendation: The mediating role of visitor satisfaction

Serkan Varol; Begüm Emiroğlu

doi:10.48119/toleho.1760751

The impact of crime and security perception on revisit and recommendation: The mediating role of visitor satisfaction

Abstract

Factors such as globalization, economic and political instability, natural disasters, and terrorist attacks directly affect the tourism sector, and perceptions of security are key determinants of tourist preferences. Despite its rich natural and cultural assets, Şırnak, located in the Southeastern Anatolia Region, has not fully realized its tourism potential due to past security problems. Following the implementation of recent security measures, tourism activity in the region has experienced a noticeable resurgence, accompanied by an increase in visitor numbers. Therefore, this research aims to examine the effects of visitors’ perceptions of crime and security in Şırnak on their satisfaction, intention to revisit, and intention to recommend. A quantitative research method was adopted, and a survey was administered to 402 participants selected via simple random sampling between March 1 and April 23, 2024. The collected data were analyzed using descriptive statistics, reliability analysis, explanatory factor analysis (EFA), correlation analysis, confirmatory factor analysis (CFA), and structural equation model (SEM). Research findings reveal that visitors’ positive perceptions of crime and security in Şırnak positively affect satisfaction, revisits, and recommendation intentions. In addition, it has been determined that visitor satisfaction partially mediates the relationship between crime and security perception and revisit and recommendation intentions.

Keywords

security, tourism and security perception, visitor satisfaction, intention to revisit, intention to recommend.

Ethical Statement

Ethical approval for data collection was obtained from the Şırnak University Ethics Committee (decision dated March 1, 2024, No. 2024/95252).

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Details

Primary Language

English

Subjects

Tourism Policy

Journal Section

Research Article

Authors

Serkan Varol
0009-0000-9774-3414
Türkiye

Begüm Emiroğlu ^*
0000-0002-3668-1632
Türkiye

Publication Date

January 3, 2026

Submission Date

August 11, 2025

Acceptance Date

November 29, 2025

Published in Issue

Year 2025 Volume: 7 Number: 2

DOI

https://doi.org/10.48119/toleho.1760751

IZ

https://izlik.org/JA56UL37KG

APA

Varol, S., & Emiroğlu, B. (2026). The impact of crime and security perception on revisit and recommendation: The mediating role of visitor satisfaction. Journal of Tourism Leisure and Hospitality, 7(2), 163-181. https://doi.org/10.48119/toleho.1760751

AMA

1.Varol S, Emiroğlu B. The impact of crime and security perception on revisit and recommendation: The mediating role of visitor satisfaction. TOLEHO. 2026;7(2):163-181. doi:10.48119/toleho.1760751

Chicago

Varol, Serkan, and Begüm Emiroğlu. 2026. “The Impact of Crime and Security Perception on Revisit and Recommendation: The Mediating Role of Visitor Satisfaction”. Journal of Tourism Leisure and Hospitality 7 (2): 163-81. https://doi.org/10.48119/toleho.1760751.

EndNote

Varol S, Emiroğlu B (January 1, 2026) The impact of crime and security perception on revisit and recommendation: The mediating role of visitor satisfaction. Journal of Tourism Leisure and Hospitality 7 2 163–181.

IEEE

[1]S. Varol and B. Emiroğlu, “The impact of crime and security perception on revisit and recommendation: The mediating role of visitor satisfaction”, TOLEHO, vol. 7, no. 2, pp. 163–181, Jan. 2026, doi: 10.48119/toleho.1760751.

ISNAD

Varol, Serkan - Emiroğlu, Begüm. “The Impact of Crime and Security Perception on Revisit and Recommendation: The Mediating Role of Visitor Satisfaction”. Journal of Tourism Leisure and Hospitality 7/2 (January 1, 2026): 163-181. https://doi.org/10.48119/toleho.1760751.

JAMA

1.Varol S, Emiroğlu B. The impact of crime and security perception on revisit and recommendation: The mediating role of visitor satisfaction. TOLEHO. 2026;7:163–181.

MLA

Varol, Serkan, and Begüm Emiroğlu. “The Impact of Crime and Security Perception on Revisit and Recommendation: The Mediating Role of Visitor Satisfaction”. Journal of Tourism Leisure and Hospitality, vol. 7, no. 2, Jan. 2026, pp. 163-81, doi:10.48119/toleho.1760751.

Vancouver

1.Serkan Varol, Begüm Emiroğlu. The impact of crime and security perception on revisit and recommendation: The mediating role of visitor satisfaction. TOLEHO. 2026 Jan. 1;7(2):163-81. doi:10.48119/toleho.1760751

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The impact of crime and security perception on revisit and recommendation: The mediating role of visitor satisfaction

Abstract

Keywords

Ethical Statement

References

Details

Primary Language

Subjects

Journal Section

Authors

Publication Date

Submission Date

Acceptance Date

Published in Issue

DOI

IZ

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