Seyahat Acentasında Uzaktan Çalışanların Ulaşılabilirlik, İlgililik, Yetkinlik ve İşle İlgili Sapkın Davranışları Arasındaki İlişki: Çalışma Grubu Katılımının Rolü

Yıl 2023, Cilt: 10 Sayı: 2, 339 - 351, 19.12.2023

Ali Dalgıç , Derya Toksöz

Öz

Bu çalışmanın amacı seyahat acentasında uzaktan çalışanların bireysel özelliklerinin iş ile ilgili sapkın davranışları üzerindeki etkisini ortaya koymaktır. Diğer bir amaç ise, belirtilen ilişkide çalışma grubu katılımının aracılık etkisini ortaya koymaktır. Araştırma verileri seyahat acentalarının pazarlama, rezervasyon, satış ve operasyon birimlerinde çalışanlardan toplanmıştır. 323 geçerli verinin analizi sonucunda, ulaşılabilirliğin, ilgililiğin ve yetkinliğin işle ilgili sapkın davranışlar üzerinde olumlu etkiye sahip olduğu bulgulanmıştır. Ayrıca, çalışma grubuna katılım değişkeninin ulaşılabilirliğin, ilgililiğin ve yetkinliğin işle ilgili sapkın davranışlar üzerindeki etkisine kısmen aracılık ettiği görülmüştür. Uzaktan çalışanların ulaşılabilirliğinin, ilgililiğinin ve yetkinliğinin onların işle ilgili sapkın davranışlarını azaltabileceği belirtilebilir.

Anahtar Kelimeler

Ulaşılabilirlik, İlgililik, Yetkinlik, Çalışma Grubu Katılımı, İşle İlgili Sapkın Davranış

Etik Beyan

This study was carried out the decision of Isparta University of Applied Sciences Ethics Committee at its meeting dated 30.11.2021 and numbered 76/01.

Relationships Among Reachability, Relatedness, Competence, and Work-Related Deviant Behavior of Travel Agency Employees Working Remotely: The Role of Work Group Involvement

Öz

The aim of this study is to reveal the effect of individual characteristics of remote workers in the tourism sector on their work-related deviant behavior. The study reveals how work group involvement mediates the impact of individual characteristics on this behavior. Research data were collected from employees working in the marketing, reservation, sales, and operation units of travel agencies. Analysis of 323 valid data found that reachability, relatedness, and competence had significant and negative impacts on work-related deviant behavior. Moreover, work group involvement partially mediated the effect of reachability, relatedness, and competence on work-related deviant behavior. The study indicated that remote workers’ reachability, relatedness and competence can reduce their work-related deviant behaviors. Moreover, these employee characteristics can further reduce work-related deviant behaviors along with work group involvement.

Anahtar Kelimeler

Reachability, Relatedness, Competence, Work Group Involvement, Work-related Deviant Behavior

Etik Beyan

This study was carried out the decision of Isparta University of Applied Sciences Ethics Committee at its meeting dated 30.11.2021 and numbered 76/01.

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