Patientsatisfaction is among the important quality and performance indicators ofhealth institutions. The importance of this concept of patient satisfaction isthe subject of many studies in terms of health institutions. One of the reformsthat take place in the health sector within the Health Transformation Programis the City Hospitals project. City hospitals have implemented with the financeattained through the Public-Private Partnership model. Not only the employeesbut also the patients are affected from this transition process. In thiscontext the purpose of the study is to determine the satisfaction levels of thepatients receiving services in Isparta City Hospital. At the same time, thedetermination of the views of the patients included in the sample on thetransformation of the State Hospital, Gülkent Hospital and Gynecology andChildhood Hospital into Isparta City Hospital is also considered as anotherpurpose. Within the scope of the study, the level of patient satisfaction isexamined in four different dimensions - physical environment, generalsatisfaction, staff satisfaction and time dimensions. It is determined that patientsare quite satisfied with the hospital in terms of these four dimensions.Especially the quality of the equipment used in the city hospital, the comfortof the examination rooms, the hygienic suitability, the physical appearance andthe refreshment of the hospital are among the factors that are pleasing to thepatients. On the other hand the problem of transport to the city hospital, the lackof medical secretaries, hospital confusion/size, in hospital transportation,parking and canteen etc. are among the main factors that reduce patientsatisfaction.