BİREY ÖRGÜT UYUMUNUN DUYGUSAL EMEK ÜZERİNDEKİ ETKİLERİ: HEMŞİRELER ÜZERİNE GÖRGÜL BİR ARAŞTIRMA

Yıl 2017, Cilt: 8 Sayı: 18, 75 - 89, 19.07.2017

Mustafa Kesen

https://doi.org/10.21076/vizyoner.288812

Cited By: 3

Öz

Bu
çalışmanın amacı birey örgüt uyumu ile duygusal emek boyutları (yüzeysel
davranış, derinden davranış ve doğal duygular) arasındaki etkileşimleri ortaya
koymaktadır. Çalışma amacı doğrultusunda Çanakkale’de çalışan 355 hemşire
üzerinde anket uygulaması yapılmıştır. Araştırmada öne sürülen hipotezler basit
doğrusal regresyon modelleri ile test edilmiştir. Elde edilen sonuçlara göre birey
örgüt uyumu derinden davranış ve doğal duyguları olumlu yönde anlamlı bir
şekilde etkilemektedir. Fakat birey örgüt uyumu ile yüzeysel davranış arasında
anlamlı bir ilişki bulunmamaktadır. Çalışma bulguları kapsamında yönetici ve
araştırmacılar için öneriler geliştirilmiştir.

Anahtar Kelimeler

Birey Örgüt Uyumu, Duygusal Emek, Hemşireler, sağlık hizmetleri

THE EFFECTS OF PERSON ORGANIZATION FIT ON EMOTIONAL LABOR: AN EMPIRICAL RESEARCH ON NURSES

Öz

The aim of this
study is to reveal the interactions between person organization fit and
dimensions of emotional labor (surface acting, deep acting and genuine emotions).
In parallel with the goal of study, a survey was conducted among 355 nurses
working in the province of Çanakkale. The hypotheses proposed were analyzed
with simple linear regression models. According to the results, person
organization fit significantly and positively affects deep acting and genuine
emotions. Surface acting, on the other hand, is not significantly related to
person organization fit. Proposals have been developed for managers and
researchers within the scope of the results.

Anahtar Kelimeler

Person Organization Fit, Emotional Labor, Nurses, Healthcare Services

Kaynakça

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