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A Conceptual Assessment on the Importance of Employee Happiness in Tourism Enterprises

Yıl 2019, Cilt: 13 Sayı: 19, 2345 - 2364, 30.09.2019

Özge Güdü Demirbulat Gencay Saatcı Yusuf Aymankuy

https://doi.org/10.26466/opus.579814

Öz

Employees must do
their work voluntarily with love and in happiness to ensure working with the
same extent of excitement each day within the premises of their workplaces
where they spend the most efficient and longest duration of their lives. The
significance of human resources for the enterprises is an indisputable fact in
terms of the competition environment we live in today. As a matter of fact,
especially the happy employers working in tourism enterprises ensure happiness
on part of the customers. From this point of view, in this study, it is aimed
to examine the current practices with the necessity of creating happiness
department as a function of human resources by considering the happiness of
employees working in tourism enterprises. In this context; in this study, the
concepts and the concepts related to the subject of literature search and the
elements related to the subject, happiness, happiness in the workplace, the
happiness of employees and the importance of happiness in tourism enterprises
were examined in a conceptual framework. In addition, in the tourism sector,
where the need for manpower is an indisputable issue, the benefits of creating
a happiness department to tourism enterprises are discussed. As a result of the research, it is
revealed that tourism enterprises must create a happiness department either as
a single department or under the human resources department considering the
current capacities.

Anahtar Kelimeler

Happiness Workplace happiness Tourism enterprises

Kaynakça

  • Achor, S. (2011). The happiness advantage: The seven principles that fuel success and performance at work. Retrieved March 5, 2019, from https://www.samuelthomasdavies.com/book-summaries/psychology/the-happiness-advant age/
  • Akduman, G. and Duran, N. (2017). Organizasyonlarda çalışan mutluluğunun önemi ve insan kaynaklarında yeni bir kavram: Mutluluk departmanı. In International Social Research Congress (USAK’17) (29-39), 20-22 April 2017, İstanbul,
  • Akduman, G. and Yüksekbilgili, Z. (2015). İnsan kaynaklarında yeni bir vizyon: Mutluluk yönetimi. İstanbul: Türkmen Kitabevi.
  • Aksoy, H. and Ağca, Y. (2017). Mutluluk ile toplu konut ilişkisi: TOKİ örneği.In Mediterranean International Conference on Social Sciences, (p.402-410), May 2017, Podgorica,
  • Aluş, Y. and Selçukkaya, S. (2015). Türk ailesinde mutluluk algısı ve değerleri. The Journal of Social and Cultural Studies, 1(2), 151-175.
  • Argyle, M. (2001). The psychology of happiness. London: Routledge.
  • Aygül, İ.S. (2013). Kurumlarda mutluluk başkanı yönetim modeli. Unpublished Master’s Thesis. İstanbul: Bahçeşehir University.
  • Bailey, A.W. and Fernando, I.K. (2012). Routine and project-based leisure, happiness and meaning in life. Journal of Leisure Research, 44(2), p.139-154.
  • Baş, T. (2017). Joy.ology: The chemistry of happiness. Talente: England.
  • Bataineh, K.A. (2019). Impact of work-life balance, happiness at work, on employee performance. International Business Research, 12(2), 99-112.
  • Boehm, J.K. and Lyubomirsky, S. (2008). Does happiness promote career success?. Journal of Career Assessment, 16(1), 101-116.
  • Bradburn, N.M. (1969). The structure of psychological well-being. Retrieved February 12, 2018, from http://www.norc.org/PDFs/publications/BradburnN_Struc_Psych_Well _Being.pd
  • Bülbül, Ş. and Giray, S. (2011). Sosyo-demografik özellikler ile mutluluk algısı arasındaki ilişki yapısının analizi. Ege Academic Review, 11, 113-123.
  • Canbulat, N. and Çankaya, Z.C. (2014). Evli bireylerin öznel iyi olma düzeylerinin yordanması. Ege Journal of Education, 15(2), 556-576.
  • Chaiprasit, K. and Santidhirakul, O. (2011). Happiness at work of employees in small and medium-sized enterprises, Thailand. Procedia - Social and Behavioral Sciences, 25, 189-200.
  • Cheng, Z., Wang, H. and Smyth, R. (2013). Happiness and job satisfaction in urban China: A comparative study of two generations of migrants and urban locals. Urban Studies, 51(10), 2160-2184.
  • Cifre, E., Vera, M., Rodríguez-Sánchez, A.M. and Pastor, M.C. (2013). Job-person fit and well-being from a gender perspective. Journal of Work and Organizational Psychology, 29, 161-168.
  • Çakıroğlu, A. (2007). Relationship betweeen quality of life and happiness in Turkey. Unpublished Master’s Thesis. Ankara: Middle East Technical University.
  • Dehaghi, M.R. (2012). Happiness as an effective factor in organizational commitment of managers. African Journal of Business Management, 6(33), 9460-9468.
  • Doğan, T. and Eryılmaz, A. (2012). Akademisyenlerde işle ilgili temel ihtiyaç doyumu ve öznel iyi oluş. Ege Academic Review, 12(3), 383-389.
  • Fisher, C.D. (2010). Happiness at work. International Journal of Management Reviews, 12, 384-412.
  • Göktaş, P. (2016). Y kuşağının insan kaynakları yönetiminde yeni bir model: Mutluluk yönetimi. Academic Sight International Refereed Online Journal, 58, 560-572.
  • Güllü, S. (2018). Spor işletmelerinde çalışan mutluluğu. International Journal of Social Sciences and Education Research, 4(3), 547-559.
  • Haller, M. and Hadler, M. (2006). How social relations and structures can produce happiness and unhappiness: An international comparative analysis. Social Indicators Research, 75(2), 169-216.
  • Hellen, K. (2010). A Continuation of the happiness success story: Does happiness impact service quality?, Unpublished PhD Thesis. Helsinki/Finland: Hanken School of Economics.
  • Joo, B.K. and Lee, I. (2017). Workplace happiness: Work engagement, career satisfaction and subjective well-being: Evidence-based HRM. A Global Forum for Empirical Scholarship, 5(2), 206-221. https://doi.org/10.1108/EBHRM-04-2015-0011
  • Jones, J.P. and Lindsay, J. (2014). What happiness at work is and how to use it. Industrial and Commercial Training, 46(3), 130-134.
  • Kangal, A. (2013). Mutluluk üzerine kavramsal bir değerlendirme ve Türk hanehalkı için bazı sonuçlar. Electronic Journal of Social Sciences, 12(44), 214-233.
  • Kara, M.M. (2010). The relation of job satisfaction with happiness and success level. Unpublished Master’s Thesis. İstanbul: Marmara University.
  • Keyes, C.L.M. (2005). Mental illness and/or mental health? Investigating axioms of the complete state model of health. Journal of Consulting and Clinical Psychology, 73(3), 539-548.
  • Lokman A.M., Kadir S.A., Noordin F. and Shariff S.H. (2018) Modeling factors and importance of happiness using KJ method. In (A.Lokman, T.Yamanaka, P.Lévy, K. Chen, S. Koyama Eds.) Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018. Advances in Intelligent Systems and Computing, (p.739). Springer, Singapore.
  • Martinez-Marti, M.L. and Ruch, W. (2017). The relationship between orientations to happiness and job satisfaction one year later in a representative sample of employees in Switzerland. Journal of Happiness Studies, 18, 1-15.
  • Moccia, S. (2016). Happiness at work. Psychologist Papers, 37(2), 143-151.
  • Nazlı, M. (2015). Hizmet sektöründe kurumsal yönetimin işte mutluluk üzerine etkisi. Unpublished PhD Thesis. İzmir: Yasar University. New Millennium Training Solutions. (2018). The science of happiness at work. Retrieved February 5, 2018, from http://nmts.com.tr/is-yerinde-mutlulugun-bilimi
  • Page, K.M. and Brodrick, D.A.V. (2013). The working for wellness program: RCT of an employee well-being intervention. Journal of Happiness Studies, 14, 1007-1031.
  • Pelit, E. (2015). Turizm işletmelerinde insan kaynakları yönetiminin önemi. In (E. Pelit Ed.), Turizm işletmelerinde insan kaynakları yönetimi (pp.61-127). Ankara: Grafiker Publications.
  • Pozam, M. (2015). Parayla mutluluk satın alınabilir mi?. Retrieved March 3, 2018, from https://ikiletisim.wordpress.com/tag/calisan-bagliligi/.
  • Quiñones, M., Broeck, A.V.D. and Witte, H.D. (2013). Do job resources affect work engagement via psychological empowerment? A mediation analysis. Journal of Work and Organizational Psychology, 29, 127-134.
  • Rodríguez-Muñoz, A. and Sanz-Vergel, A.I. (2013). Happiness and well-being at work: A special issue introduction. Journal of Work and Organizational Psychology, 29, 95-97.
  • Rodríguez-Muñoz, A., Sanz-Vergel, A.I., Demerouti, E. and Bakker, A.B. (2014). Engaged at work and happy at home: A spillover–crossover model. Journal of Happiness Studies, 15(2), 271-283.
  • Rubin, G. (2012). Carl Jung’s five key elements to happiness. Retrieved March 5, 2019, from https://www.psychologytoday.com/us/blog/the-happiness-project/201202/carl-jungs-five-key-elements-happiness
  • Salas-Vallina, A., López-Cabrales, A., Alegre, J. and Fernández, R. (2017). Leadership style and service orientation: The catalytic role of employee engagement. Journal of Service Theory and Practice, 27(1), 292-310. http://dx.doi.org/10.1108/JSTP-07-2015-0151
  • Santoso, D.S. and Kulathunga, H.E.R. (2016). Examining happiness: Towards better understanding of performance improvement. Procedia Engineering, 164, 354-361.
  • Sarıbaş, Ö., Kömürcü, S. and Günlü-Küçükaltan, E. (2017). Turizm işletmelerinde insan kaynakları yönetimi. In (A. Akbaba, Z. Öter, M.E. Güler, V. Altıntas Eds.), Turizm işletmeciliği - endüstriyel ve yönetsel boyutlar (p.171-187). Ankara: Detay Publishing.
  • Singh, S. and Aggarwal, Y. (2018). Happiness at work scale: Construction and psychometric validation of a measure using mixed method approach. Journal of Happiness Studies, 19(5), 1439-1463. doi: 10.1007/s10902-017-9882-x
  • Sürücü, Ö. (2016). İş yaşantısında iyimserlik, yaşam doyumu ve mutluluk; otel işletmelerinde çalışan iş görenlere yönelik bir uygulama. The Journal of International Social Research, 9(43), 2170-2176.
  • Şehirli, M. and Taşkent, Z. (2016). Bireysel mutluluk ile bireysel iş performansı arasında doğrusal bir ilişki var mıdır?. Turkish Journal of Marketing, 1(3), 150-163.
  • Şengül, G. (2016). Mutlu çalışan= mutlu müşteri denklemi doğru mu?. Retrieved May 5, 2018, from http://www.gokhansengul.org/mutlu-calisan-mutlu-musteri-denklemi-dogru-mu/.
  • Taris, T.W. and Schreurs, P.J.G. (2009). Well-being and organizational performance: An organizational-level test of the happy-productive worker hypothesis. Work & Stress, 23(2), 120-136.
  • Teker, Ö. (2019). Çalışan mutluluğu sıralaması. Retrieved March 1, 2019, from https://indigodergisi.com/2019/01/calisan-mutlulugu-siralamasi/.
  • Thiruvenkadam, T. and Jayasingh, S. (2018). Determinants of employee happiness in an information technology company in India. International Journal of Engineering & Technology, 7(3.10), 173-178.
  • Uçkun, G.C. (2015). Turizm işletmelerinde insan kaynakları koruma ve geliştirme. In (E. Pelit Ed.), Turizm işletmelerinde insan kaynakları yönetimi (p.425-450). Ankara: Grafiker Publications.
  • Warr, P. (2007). Work, happiness and unhappiness. London: Psychology Press.
  • Warr, P. and Clapperton, G. (2010). The joy of work?. Jobs, happiness and you. New York: Routledge.
  • Yazıcı, Ö.F., Caz, Ç. and Tunçkol, H.M. (2016). Spor genel müdürlüğü taşra teşkilatında çalışan personelin öznel mutluluk düzeyleri. International Journal of Sports, Exercise and Training Science, 2(1), 1-7.
  • Yurcu, G. (2014). Konaklama işletmelerinde çalışanların örgütsel vatandaşlık davranışlarının iş doyumu ve öznel iyi oluşlarına etkisi. Unpublished Master’s Thesis. Aydın: Adnan Menderes University.
  • Yurcu, G. and Atay, H. (2015). Çalışanların öznel iyi oluşunu etkileyen demografik faktörlerin incelenmesi: Antalya ili konaklama işletmeleri örneği. MANAS Journal of Social Studies, 4(2), 17-34.
  • Yüksekbilgili, Z. and Akduman, G. (2016a). Bireysel mutluluk ve işkoliklik ilişkisi. Kocaeli University Journal of Social Sciences, 31, 95-112.
  • Yüksekbilgili, Z. and Akduman, G. (2016b). Sağlık personelinin mutlulukları üzerine bir alan araştırması: Aile sağlığı merkezlerinde bir uygulama. Research of Financial
  • Economic and Social Studies, 1(1), 71-84.
  • Zagorski, K., Kelley, J. and Evans, M.D.R. (2010). Economic development and happiness: Evidence from 32 nations. Polish Sociological Review, 169(1), 3-19.

Turizm İşletmelerinde Çalışan Mutluluğunun Önemi Üzerine Kavramsal Bir Değerlendirme

Yıl 2019, Cilt: 13 Sayı: 19, 2345 - 2364, 30.09.2019

Özge Güdü Demirbulat Gencay Saatcı Yusuf Aymankuy

https://doi.org/10.26466/opus.579814

Öz

Çalışanların yaşamlarının en verimli ve uzun
dönemini geçirdikleri iş yerlerine her gün aynı heyecanla gidip çalışması için
işini severek ve mutlu bir şekilde yapması gerekmektedir. Günümüz rekabet
ortamında insan kaynağının işletmeler açısından ne denli önemli olduğu
tartışılmaz bir gerçektir. Nitekim özellikle turizm işletmelerinde mutlu
çalışan, mutlu müşteri yaratmaktadır. Buradan hareketle, bu araştırmada; turizm
işletmelerinde çalışan mutluluğu konusu ele alınarak, insan kaynaklarının bir
fonksiyonu olarak “mutluluk departmanı” oluşturulmasının gerekliliği ile mevcut
uygulamaların incelenmesi amaçlanmıştır. Bu çerçevede; araştırmada, literatür
taraması yöntemi ile kavramlar ve konu ile ilgili unsurlar açıklanmaya çalışılarak,
mutluluk, iş yerinde mutluluk, çalışan mutluluğu ve turizm işletmelerinde
çalışan mutluluğunun önemi kavramsal çerçevede incelenmiştir. Ayrıca insan
gücüne olan gereksinimin tartışma götürmez bir konu olduğu turizm sektöründe,
“mutluluk departmanı” oluşturmanın turizm işletmelerine sağlayacağı faydalar
ele alınmıştır. Araştırma sonucunda; turizm işletmelerinin mevcut kapasiteleri
göz önünde bulundurularak ya tek bir bölüm olarak ya da insan kaynakları
departmanı altında mutlaka mutluluk departmanı oluşturmaları gerektiği ortaya
çıkmıştır

Anahtar Kelimeler

Mutluluk İşyeri mutluluğu Turizm işletmeleri

Kaynakça

  • Achor, S. (2011). The happiness advantage: The seven principles that fuel success and performance at work. Retrieved March 5, 2019, from https://www.samuelthomasdavies.com/book-summaries/psychology/the-happiness-advant age/
  • Akduman, G. and Duran, N. (2017). Organizasyonlarda çalışan mutluluğunun önemi ve insan kaynaklarında yeni bir kavram: Mutluluk departmanı. In International Social Research Congress (USAK’17) (29-39), 20-22 April 2017, İstanbul,
  • Akduman, G. and Yüksekbilgili, Z. (2015). İnsan kaynaklarında yeni bir vizyon: Mutluluk yönetimi. İstanbul: Türkmen Kitabevi.
  • Aksoy, H. and Ağca, Y. (2017). Mutluluk ile toplu konut ilişkisi: TOKİ örneği.In Mediterranean International Conference on Social Sciences, (p.402-410), May 2017, Podgorica,
  • Aluş, Y. and Selçukkaya, S. (2015). Türk ailesinde mutluluk algısı ve değerleri. The Journal of Social and Cultural Studies, 1(2), 151-175.
  • Argyle, M. (2001). The psychology of happiness. London: Routledge.
  • Aygül, İ.S. (2013). Kurumlarda mutluluk başkanı yönetim modeli. Unpublished Master’s Thesis. İstanbul: Bahçeşehir University.
  • Bailey, A.W. and Fernando, I.K. (2012). Routine and project-based leisure, happiness and meaning in life. Journal of Leisure Research, 44(2), p.139-154.
  • Baş, T. (2017). Joy.ology: The chemistry of happiness. Talente: England.
  • Bataineh, K.A. (2019). Impact of work-life balance, happiness at work, on employee performance. International Business Research, 12(2), 99-112.
  • Boehm, J.K. and Lyubomirsky, S. (2008). Does happiness promote career success?. Journal of Career Assessment, 16(1), 101-116.
  • Bradburn, N.M. (1969). The structure of psychological well-being. Retrieved February 12, 2018, from http://www.norc.org/PDFs/publications/BradburnN_Struc_Psych_Well _Being.pd
  • Bülbül, Ş. and Giray, S. (2011). Sosyo-demografik özellikler ile mutluluk algısı arasındaki ilişki yapısının analizi. Ege Academic Review, 11, 113-123.
  • Canbulat, N. and Çankaya, Z.C. (2014). Evli bireylerin öznel iyi olma düzeylerinin yordanması. Ege Journal of Education, 15(2), 556-576.
  • Chaiprasit, K. and Santidhirakul, O. (2011). Happiness at work of employees in small and medium-sized enterprises, Thailand. Procedia - Social and Behavioral Sciences, 25, 189-200.
  • Cheng, Z., Wang, H. and Smyth, R. (2013). Happiness and job satisfaction in urban China: A comparative study of two generations of migrants and urban locals. Urban Studies, 51(10), 2160-2184.
  • Cifre, E., Vera, M., Rodríguez-Sánchez, A.M. and Pastor, M.C. (2013). Job-person fit and well-being from a gender perspective. Journal of Work and Organizational Psychology, 29, 161-168.
  • Çakıroğlu, A. (2007). Relationship betweeen quality of life and happiness in Turkey. Unpublished Master’s Thesis. Ankara: Middle East Technical University.
  • Dehaghi, M.R. (2012). Happiness as an effective factor in organizational commitment of managers. African Journal of Business Management, 6(33), 9460-9468.
  • Doğan, T. and Eryılmaz, A. (2012). Akademisyenlerde işle ilgili temel ihtiyaç doyumu ve öznel iyi oluş. Ege Academic Review, 12(3), 383-389.
  • Fisher, C.D. (2010). Happiness at work. International Journal of Management Reviews, 12, 384-412.
  • Göktaş, P. (2016). Y kuşağının insan kaynakları yönetiminde yeni bir model: Mutluluk yönetimi. Academic Sight International Refereed Online Journal, 58, 560-572.
  • Güllü, S. (2018). Spor işletmelerinde çalışan mutluluğu. International Journal of Social Sciences and Education Research, 4(3), 547-559.
  • Haller, M. and Hadler, M. (2006). How social relations and structures can produce happiness and unhappiness: An international comparative analysis. Social Indicators Research, 75(2), 169-216.
  • Hellen, K. (2010). A Continuation of the happiness success story: Does happiness impact service quality?, Unpublished PhD Thesis. Helsinki/Finland: Hanken School of Economics.
  • Joo, B.K. and Lee, I. (2017). Workplace happiness: Work engagement, career satisfaction and subjective well-being: Evidence-based HRM. A Global Forum for Empirical Scholarship, 5(2), 206-221. https://doi.org/10.1108/EBHRM-04-2015-0011
  • Jones, J.P. and Lindsay, J. (2014). What happiness at work is and how to use it. Industrial and Commercial Training, 46(3), 130-134.
  • Kangal, A. (2013). Mutluluk üzerine kavramsal bir değerlendirme ve Türk hanehalkı için bazı sonuçlar. Electronic Journal of Social Sciences, 12(44), 214-233.
  • Kara, M.M. (2010). The relation of job satisfaction with happiness and success level. Unpublished Master’s Thesis. İstanbul: Marmara University.
  • Keyes, C.L.M. (2005). Mental illness and/or mental health? Investigating axioms of the complete state model of health. Journal of Consulting and Clinical Psychology, 73(3), 539-548.
  • Lokman A.M., Kadir S.A., Noordin F. and Shariff S.H. (2018) Modeling factors and importance of happiness using KJ method. In (A.Lokman, T.Yamanaka, P.Lévy, K. Chen, S. Koyama Eds.) Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018. Advances in Intelligent Systems and Computing, (p.739). Springer, Singapore.
  • Martinez-Marti, M.L. and Ruch, W. (2017). The relationship between orientations to happiness and job satisfaction one year later in a representative sample of employees in Switzerland. Journal of Happiness Studies, 18, 1-15.
  • Moccia, S. (2016). Happiness at work. Psychologist Papers, 37(2), 143-151.
  • Nazlı, M. (2015). Hizmet sektöründe kurumsal yönetimin işte mutluluk üzerine etkisi. Unpublished PhD Thesis. İzmir: Yasar University. New Millennium Training Solutions. (2018). The science of happiness at work. Retrieved February 5, 2018, from http://nmts.com.tr/is-yerinde-mutlulugun-bilimi
  • Page, K.M. and Brodrick, D.A.V. (2013). The working for wellness program: RCT of an employee well-being intervention. Journal of Happiness Studies, 14, 1007-1031.
  • Pelit, E. (2015). Turizm işletmelerinde insan kaynakları yönetiminin önemi. In (E. Pelit Ed.), Turizm işletmelerinde insan kaynakları yönetimi (pp.61-127). Ankara: Grafiker Publications.
  • Pozam, M. (2015). Parayla mutluluk satın alınabilir mi?. Retrieved March 3, 2018, from https://ikiletisim.wordpress.com/tag/calisan-bagliligi/.
  • Quiñones, M., Broeck, A.V.D. and Witte, H.D. (2013). Do job resources affect work engagement via psychological empowerment? A mediation analysis. Journal of Work and Organizational Psychology, 29, 127-134.
  • Rodríguez-Muñoz, A. and Sanz-Vergel, A.I. (2013). Happiness and well-being at work: A special issue introduction. Journal of Work and Organizational Psychology, 29, 95-97.
  • Rodríguez-Muñoz, A., Sanz-Vergel, A.I., Demerouti, E. and Bakker, A.B. (2014). Engaged at work and happy at home: A spillover–crossover model. Journal of Happiness Studies, 15(2), 271-283.
  • Rubin, G. (2012). Carl Jung’s five key elements to happiness. Retrieved March 5, 2019, from https://www.psychologytoday.com/us/blog/the-happiness-project/201202/carl-jungs-five-key-elements-happiness
  • Salas-Vallina, A., López-Cabrales, A., Alegre, J. and Fernández, R. (2017). Leadership style and service orientation: The catalytic role of employee engagement. Journal of Service Theory and Practice, 27(1), 292-310. http://dx.doi.org/10.1108/JSTP-07-2015-0151
  • Santoso, D.S. and Kulathunga, H.E.R. (2016). Examining happiness: Towards better understanding of performance improvement. Procedia Engineering, 164, 354-361.
  • Sarıbaş, Ö., Kömürcü, S. and Günlü-Küçükaltan, E. (2017). Turizm işletmelerinde insan kaynakları yönetimi. In (A. Akbaba, Z. Öter, M.E. Güler, V. Altıntas Eds.), Turizm işletmeciliği - endüstriyel ve yönetsel boyutlar (p.171-187). Ankara: Detay Publishing.
  • Singh, S. and Aggarwal, Y. (2018). Happiness at work scale: Construction and psychometric validation of a measure using mixed method approach. Journal of Happiness Studies, 19(5), 1439-1463. doi: 10.1007/s10902-017-9882-x
  • Sürücü, Ö. (2016). İş yaşantısında iyimserlik, yaşam doyumu ve mutluluk; otel işletmelerinde çalışan iş görenlere yönelik bir uygulama. The Journal of International Social Research, 9(43), 2170-2176.
  • Şehirli, M. and Taşkent, Z. (2016). Bireysel mutluluk ile bireysel iş performansı arasında doğrusal bir ilişki var mıdır?. Turkish Journal of Marketing, 1(3), 150-163.
  • Şengül, G. (2016). Mutlu çalışan= mutlu müşteri denklemi doğru mu?. Retrieved May 5, 2018, from http://www.gokhansengul.org/mutlu-calisan-mutlu-musteri-denklemi-dogru-mu/.
  • Taris, T.W. and Schreurs, P.J.G. (2009). Well-being and organizational performance: An organizational-level test of the happy-productive worker hypothesis. Work & Stress, 23(2), 120-136.
  • Teker, Ö. (2019). Çalışan mutluluğu sıralaması. Retrieved March 1, 2019, from https://indigodergisi.com/2019/01/calisan-mutlulugu-siralamasi/.
  • Thiruvenkadam, T. and Jayasingh, S. (2018). Determinants of employee happiness in an information technology company in India. International Journal of Engineering & Technology, 7(3.10), 173-178.
  • Uçkun, G.C. (2015). Turizm işletmelerinde insan kaynakları koruma ve geliştirme. In (E. Pelit Ed.), Turizm işletmelerinde insan kaynakları yönetimi (p.425-450). Ankara: Grafiker Publications.
  • Warr, P. (2007). Work, happiness and unhappiness. London: Psychology Press.
  • Warr, P. and Clapperton, G. (2010). The joy of work?. Jobs, happiness and you. New York: Routledge.
  • Yazıcı, Ö.F., Caz, Ç. and Tunçkol, H.M. (2016). Spor genel müdürlüğü taşra teşkilatında çalışan personelin öznel mutluluk düzeyleri. International Journal of Sports, Exercise and Training Science, 2(1), 1-7.
  • Yurcu, G. (2014). Konaklama işletmelerinde çalışanların örgütsel vatandaşlık davranışlarının iş doyumu ve öznel iyi oluşlarına etkisi. Unpublished Master’s Thesis. Aydın: Adnan Menderes University.
  • Yurcu, G. and Atay, H. (2015). Çalışanların öznel iyi oluşunu etkileyen demografik faktörlerin incelenmesi: Antalya ili konaklama işletmeleri örneği. MANAS Journal of Social Studies, 4(2), 17-34.
  • Yüksekbilgili, Z. and Akduman, G. (2016a). Bireysel mutluluk ve işkoliklik ilişkisi. Kocaeli University Journal of Social Sciences, 31, 95-112.
  • Yüksekbilgili, Z. and Akduman, G. (2016b). Sağlık personelinin mutlulukları üzerine bir alan araştırması: Aile sağlığı merkezlerinde bir uygulama. Research of Financial
  • Economic and Social Studies, 1(1), 71-84.
  • Zagorski, K., Kelley, J. and Evans, M.D.R. (2010). Economic development and happiness: Evidence from 32 nations. Polish Sociological Review, 169(1), 3-19.
Toplam 61 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Sosyoloji
Bölüm Makaleler
Yazarlar

Özge Güdü Demirbulat 0000-0001-7652-7966

Gencay Saatcı 0000-0002-7842-989X

Yusuf Aymankuy 0000-0001-7332-3271

Yayımlanma Tarihi 30 Eylül 2019
Kabul Tarihi 29 Ağustos 2019
Yayımlandığı Sayı Yıl 2019 Cilt: 13 Sayı: 19

Kaynak Göster

APA Güdü Demirbulat, Ö., Saatcı, G., & Aymankuy, Y. (2019). A Conceptual Assessment on the Importance of Employee Happiness in Tourism Enterprises. OPUS International Journal of Society Researches, 13(19), 2345-2364. https://doi.org/10.26466/opus.579814
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