Research Article
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Workplace Violence and Perspectives of Healthcare Professionals on Electronic White Code System

Year 2021, Volume: 5 Issue: 1, 9 - 20, 30.04.2021
https://doi.org/10.33720/kisgd.863574

Abstract

The aim of the study was to investigate the white code implementation in a public hospital which intends to provide security for healthcare professionals to reduce the risks of being exposed to workplace violence (WPV) by patients and patient relatives. In this study, 109 WPV cases in Afyonkarahisar Public Hospital were examined. According to study results; mostly female healthcare professionals (63,3%) were exposed WPV while the aggressors were male (72,4%) in most cases. Most of the WPV incidents happened in the Emergency Department (35,7%) and hallways (26,6%). Frequent violence type was verbal violence (50,4%) and physical violence (21,1%) followed it. Participants believed that white code system had a positive effect on preventing WPV incidents, still the violence was inevitable. The main reason underlying WPV incidents was determined due to long waiting times for treatment and low communication capabilities. Study results suggest to decrease the number of WPV incidents; white code applications should be implemented in healthcare institutions, healthcare professional should be trained about WPV, how to keep from violence incidents and what to do in case of WPV, make them feel that the managers and the institution are behind them.

References

  • Çelik, Y. (2019) Health Economics, Political Bookstore, Ankara.
  • Can, S.,and Haylı, Ç.M. (2020). Violence against health workers and measures to prev violence. International Journal of Health Services Research and Policy, 5.2,189-193.
  • İleri, YY. (2018). Sağlık Yönetim Bilişim Sistemleri, Çizgi Kitabevi, Konya.
  • McMahon, M. (2007). The Many Codes for a Disaster: A Plea for Standardization, Disaster Management & Response, Vol. 5, No. 1, pp. 1-2, 20.
  • Centers for Disease Control and Prevention (CDC), (2002). Violence: Occupational Hazards in Hospital: National Institutefor Occupational Safety and Health (NIOSH), Cincinnati, OH, USA.
  • Word Health Organization, https://www.who.int.
  • Kamchuchat,C.,Chongsuvivatwong, V., Oncheunjit, S., Yip, T.W., Sangthong, R., (2008). Workplace violence directedat nursing staff at a general hospital in southern Thailand.J.” Occup. Health, 50, 201-207.
  • Kitaneh, M., Hamdan, M., (2012)Workplace violence against physicians and nurses in Palestinian public hospitals: A cross-sectional study, BMC Health Serv. Res.12, 469.
  • Hesketh, T., Wu, D., Mao, L., Ma, N.(2012). Violence against doctors in China”, BMJ, 345-358.
  • Parlar, S., (2008). Sağlık Çalışanlarında Göz Ardı Edilen Bir Durum: Sağlıklı Çalışma Ortamı, TAF Preventive Medicine Bulletin, 7(6), 547-554.
  • Magnavita, N., (2014). Workplace violence and occupational stress in healthcare workers: A chicken-and-egg situation. Results of a 6-year follow-up study, J. Nurs. Scholarsh, 46, 366–376.
  • Annagür, B. (2010). Violence Against Healthcare Professionals: Risk Factors, Effects, Evaluation and Prevention, Current Approaches in Psychiatry, 2 (2), 161-173.
  • Turkan, S. (2013). Analysis on Violence against Healthcare Professionals, Andrology Bulletin, 55, 254-260.
  • Akça, N., Yılmaz, A., Işık, O. (2014). Violence Against Healthcare Professionals: A Special Medicine Center Sample, Ankara Health Services Journal, 13 (1), 1-11.
  • Bıçkıcı, F. (2013).Violence Against Healthcare Professionals and Causing Factors: A State Hospital Case, Journal of Performance and Quality in Health, 5, 43-56.
  • Wang, J., Zhao, L. (2013). Present situation and countermeasure research progress of hospital Violence, J. Med. Soc., 3, 13–15.
  • Karasar, N. (2013). Scientific research methods, Ankara, Nobel Publishing House.
  • Elliott, PP. (1997) Violence in health care. What nurse managers need to know: Nurs Manage, 28,38-4.
  • Ferri, P., Silvestri M, Artoni C, Di Lorenzo R. (2016). Workplace violence in different settings and among various health professionals in an Italian general hospital: a cross-sectional study”. Psychol Res Behav Manag., 9:263-275.
  • Kowalenko, T., Gates D., Gillespie GL., Succop P., Mentzel TK.(2013). Prospective study of violence against ED workers” Am J Emerg Med., 31(1), 197–205.
  • Kaya, O. (2017) Investigation of White Code Cases Given at Bağcılar Training and Research Hospital between February-August 2014-2015 and its Effect on Health Personnel Subjected to Violence, Ministry of Health Health Sciences University Bağcılar Training and Research Hospital, Emergency Medicine Clinic, Emergency Medicine Specialization Thesis, Istanbul.
  • Günay.,Y.,Akbay, M.Ö.(2001). Workplace Violence , Working Environment Magazine,
  • Arnetz, J., Arnetz, B., Petterson, I.(1996).Violence in the nursing profession: Occupational and lifesytle risk factors in Swedish nurses, Work Stress, Taylor & Francis (Routledge) 10, 119-127.
  • Çamcı, O., Kutlu Y.(2011) Workplace Violence Against Healthcare Professionals in Kocaeli Determination, Journal of Psychiatric Nursing, 2(1), 9-16.
  • Tekin, H.H., Sevinç, İ. (2017) Assessment of Mobbing Exposure of Nurses And Their Stresses In The Context of Social Work Profession, The Journal of Academic Social Science, 5 (56), 522-534.
  • Ileri, Y. Y., Arik, O. (2018). Investigation of Resistance, Perception and Attitudes of Employees against Change in Information Systems Using Change Management Approach: A Study in a University Hospital. Journal of Information & Knowledge Management, 17(04), 1850038.

İşyerinde Şiddet ve Sağlık Çalışanlarının Elektronik Beyaz Kod Sistemine Bakış Açısı

Year 2021, Volume: 5 Issue: 1, 9 - 20, 30.04.2021
https://doi.org/10.33720/kisgd.863574

Abstract

Çalışmanın amacı, sağlık çalışanlarının, hastalar ve hasta yakınları tarafından işyeri şiddetine maruz kalma risklerini azaltmayı amaçlayan ve beyaz kod uygulamasını hayata geçiren bir devlet hastanesinde, şiddet olaylarını beyaz kod uygulaması üzerinden incelemektir. Bu çalışmada Afyonkarahisar Devlet Hastanesi'nde yaşanan 109 çalışana şiddet vakası incelenmiştir. Çalışma sonuçlarına göre; çoğunlukla kadın sağlık çalışanları (% 63,3) işyeri şiddetine maruz kalırken, çoğu vakada saldırganlar erkektir (% 72,4). Şiddet olaylarının çoğu Acil Servis (% 35,7) ve koridorlarda (% 26,6) meydana gelmiştir. Sıklıkla görülen şiddet türleri sözlü şiddet (% 50,4) ve fiziksel şiddettir (% 21,1). Katılımcılar, beyaz kod sisteminin işyeri şiddeti olaylarının önlenmesinde olumlu bir etkisi olduğuna inanmakla birlikte yaşadıkları şiddetin kaçınılmaz olduğunu vurgulamışlardır. Sağlıkta şiddet olaylarının altında yatan ana nedenlerin tedavi için uzun bekleme süreleri ve iletişim eksikliği olduğu belirlenmiştir. Çalışma sonuçları, sağlık kurumlarında işyeri şiddeti olaylarının sayısının beyaz kod uygulamaları ile azaltılabileceğini göstermektedir. Sağlık çalışanları şiddet olaylarından nasıl korunabilecekleri ve işyerinde şiddet olayı esnasında neler yapılacağı konusunda eğitilmeli, yöneticilerin ve kurumun çalışanların arkasında olduğu hissettirilmelidir.

References

  • Çelik, Y. (2019) Health Economics, Political Bookstore, Ankara.
  • Can, S.,and Haylı, Ç.M. (2020). Violence against health workers and measures to prev violence. International Journal of Health Services Research and Policy, 5.2,189-193.
  • İleri, YY. (2018). Sağlık Yönetim Bilişim Sistemleri, Çizgi Kitabevi, Konya.
  • McMahon, M. (2007). The Many Codes for a Disaster: A Plea for Standardization, Disaster Management & Response, Vol. 5, No. 1, pp. 1-2, 20.
  • Centers for Disease Control and Prevention (CDC), (2002). Violence: Occupational Hazards in Hospital: National Institutefor Occupational Safety and Health (NIOSH), Cincinnati, OH, USA.
  • Word Health Organization, https://www.who.int.
  • Kamchuchat,C.,Chongsuvivatwong, V., Oncheunjit, S., Yip, T.W., Sangthong, R., (2008). Workplace violence directedat nursing staff at a general hospital in southern Thailand.J.” Occup. Health, 50, 201-207.
  • Kitaneh, M., Hamdan, M., (2012)Workplace violence against physicians and nurses in Palestinian public hospitals: A cross-sectional study, BMC Health Serv. Res.12, 469.
  • Hesketh, T., Wu, D., Mao, L., Ma, N.(2012). Violence against doctors in China”, BMJ, 345-358.
  • Parlar, S., (2008). Sağlık Çalışanlarında Göz Ardı Edilen Bir Durum: Sağlıklı Çalışma Ortamı, TAF Preventive Medicine Bulletin, 7(6), 547-554.
  • Magnavita, N., (2014). Workplace violence and occupational stress in healthcare workers: A chicken-and-egg situation. Results of a 6-year follow-up study, J. Nurs. Scholarsh, 46, 366–376.
  • Annagür, B. (2010). Violence Against Healthcare Professionals: Risk Factors, Effects, Evaluation and Prevention, Current Approaches in Psychiatry, 2 (2), 161-173.
  • Turkan, S. (2013). Analysis on Violence against Healthcare Professionals, Andrology Bulletin, 55, 254-260.
  • Akça, N., Yılmaz, A., Işık, O. (2014). Violence Against Healthcare Professionals: A Special Medicine Center Sample, Ankara Health Services Journal, 13 (1), 1-11.
  • Bıçkıcı, F. (2013).Violence Against Healthcare Professionals and Causing Factors: A State Hospital Case, Journal of Performance and Quality in Health, 5, 43-56.
  • Wang, J., Zhao, L. (2013). Present situation and countermeasure research progress of hospital Violence, J. Med. Soc., 3, 13–15.
  • Karasar, N. (2013). Scientific research methods, Ankara, Nobel Publishing House.
  • Elliott, PP. (1997) Violence in health care. What nurse managers need to know: Nurs Manage, 28,38-4.
  • Ferri, P., Silvestri M, Artoni C, Di Lorenzo R. (2016). Workplace violence in different settings and among various health professionals in an Italian general hospital: a cross-sectional study”. Psychol Res Behav Manag., 9:263-275.
  • Kowalenko, T., Gates D., Gillespie GL., Succop P., Mentzel TK.(2013). Prospective study of violence against ED workers” Am J Emerg Med., 31(1), 197–205.
  • Kaya, O. (2017) Investigation of White Code Cases Given at Bağcılar Training and Research Hospital between February-August 2014-2015 and its Effect on Health Personnel Subjected to Violence, Ministry of Health Health Sciences University Bağcılar Training and Research Hospital, Emergency Medicine Clinic, Emergency Medicine Specialization Thesis, Istanbul.
  • Günay.,Y.,Akbay, M.Ö.(2001). Workplace Violence , Working Environment Magazine,
  • Arnetz, J., Arnetz, B., Petterson, I.(1996).Violence in the nursing profession: Occupational and lifesytle risk factors in Swedish nurses, Work Stress, Taylor & Francis (Routledge) 10, 119-127.
  • Çamcı, O., Kutlu Y.(2011) Workplace Violence Against Healthcare Professionals in Kocaeli Determination, Journal of Psychiatric Nursing, 2(1), 9-16.
  • Tekin, H.H., Sevinç, İ. (2017) Assessment of Mobbing Exposure of Nurses And Their Stresses In The Context of Social Work Profession, The Journal of Academic Social Science, 5 (56), 522-534.
  • Ileri, Y. Y., Arik, O. (2018). Investigation of Resistance, Perception and Attitudes of Employees against Change in Information Systems Using Change Management Approach: A Study in a University Hospital. Journal of Information & Knowledge Management, 17(04), 1850038.
There are 26 citations in total.

Details

Primary Language English
Journal Section Occupational Health and Safety
Authors

Gülcan Aydın 0000-0003-3140-7818

Yusuf Yalçın İleri 0000-0002-3911-1192

Publication Date April 30, 2021
Submission Date January 18, 2021
Published in Issue Year 2021 Volume: 5 Issue: 1

Cite

IEEE G. Aydın and Y. Y. İleri, “Workplace Violence and Perspectives of Healthcare Professionals on Electronic White Code System”, kisgd, vol. 5, no. 1, pp. 9–20, 2021, doi: 10.33720/kisgd.863574.