THE ANTECEDENTS OF ORGANIZATIONAL AGILITY: ORGANIZATIONAL STRUCTURE, DYNAMIC CAPABILITIES AND CUSTOMER ORIENTATION

Yıl 2017, Cilt: 3 Sayı: 1, 697 - 706, 30.06.2017

Pelin Kanten Selahattin Kanten Munevver Keceli Zuhal Zaimoglu

https://doi.org/10.17261/Pressacademia.2017.646

Öz

This study aims to investigate some
antecedents of organizational agility. In the literature, it is seen that
studies suggest that some organizational factors provide to maintain
organizational agility. Therefore, organizational structure, dynamic capabilities
and customer orientation are considered as predictors of organizational agility
within the scope of the study. For this purpose, the data which were collected
from 176 employees in the retailing industry by the survey method were analyzed
using the structural equation modeling. The results of the study indicate that
two dimension of dynamic capabilities which are addressed as integration and
coordinating have a positive and significant effect on organizational agility.
However, organic and mechanic organizational structures have no significant
effect on organizational agility. In addition, customer orientation levels have
a positive and significant effect on organizational agility. 

 

Anahtar Kelimeler

Organization Agility, Dynamic Capabilities, Organizational Structure, Customer Orientation

Kaynakça

• Alzoubi, A.E.H., Al-otoum,F. J., Albatainh, A.K.F. (2011). Factors Associated Affecting Organization Agility on Product Development. IJRRAS, vol. 9, no. 3, p.503-516.
• Anderson, J.C., Gerbing D.W. (1988). Structural equation modelling in practice: A review and recommended two-step approach. Psychological Bulletin, vol. 3, no. 3, p. 411-423.
• Armstrong, O.E., Rasheed, A. (2013). Structural Dimensions and Functions of Structure Influencing Agribusiness Enterprises: Mechanistic Vs Organic Systems Approach, Journal of Business and Management, 6 (6), 1-63.
• Braunscheidel, M.J., Suresh, N.C. (2009). The Organizational Antecedents of a Firm Supply Chain Agility for Risk Mitigation and Response. Journal of Operations Management, vol. 27, p.119-140.
• Cegarra-Navarro, J., Soto-Acosta, P., Wensley, A.K.P.(2016). Structured Knowledge Processes and Firm Performance: The Role of Organizational Agility. Journal of Business Research , vol.69, p.1544-1549.
• Clausen, T.H. (2013). The role of operational and dynamic capabilities in ambidextrous innovation: A longitudinal analysis. 35th DRUID Celebration Conference 2013, Barcelona, Spain, p. 1-37.
• Conner, D.S., Douglas, S.C. (2005). Organizationally-induced work stress, the role of employee bureaucratic orientation, Personnel Review, 34 (2), p. 201-224.
• Dust, S.B., Resick C.J., Mawritz, M.B. (2013). Transformational Leadership, Psychological Empowerment, and the Moderating Role of Mechanistic–Organic Contexts, Journal of Organizational Behavior, 35 (3), p. 413-433.
• Giniuniene J., Jurksiene, L. (2015). Dynamic Capabilities, Innovation and Organizational Learning: Interrelations and Impact on Firm Performance. Procedia - Social and Behavioral Sciences, 213, p.985-991.
• Gligor D.M., Holcomb M.C., Stank, T.P. (2013). A Multidisciplinary Approach to Supply Chain Agility: Conceptualization and Scale Development. Journal of Business Logistics, vol.34, no.2, p. 94-108.
• Grönfeldt, S. (2000). The Nature, Impact and Development of Customer-Oriented Behavior: A Case Study in an Icelandic Service Context. Degree of Doctor of Department of Industrial Relations, London School of Economics and Political Science, London.
• Jahangiri F., Khalkhali A. (2014). Analysis of Organizational Agility in Education System of Iran. International Journal of Economy, Management and Social Sciences, Vol.3, no.12, p.869-873.
• Jiang, F. (2011). Effects of Organizational Structure and Culture on employee Communication Behaviors in Chinese Organizations, Master Thesis, University of Houston.
• Kanani, N. (2016). Analysis of Factors Affecting Organizational Agility. Singaporean Journal of Business Economics and Management Studies,vol.5,no.2, p.102-108.
• Kanten,P., Kanten, S., Baran, M. (2016). The Effect of Organizational Virtuousness on Front Line Employees’ Customer Orientation: Role of Perspectionism, 10th Internatıonal Congress on Social Sciences Conference Proceedings, Vol II, Madrid, Spain, p.857-874.
• Kanten P., Kanten S., Mert G. (2015). The Effects of Organizational Structures and Learning Organization on Job Embeddedness and Individual Adaptive Performance, Procedia Economics and Finance, 23, pp.1358-1366.
• Kuleelung, T., Ussahawanitchakit, P. (2015). Organizational Agility and Firm Performance: Evidence from Information and Communication Technology (ICT) Businesses in Thailand’, The Business and Management Review, vol.7,no.1 , p.206-217.
• Mari´a Marti´nez-Leo´n, I. ve Marti´nez-Garci´a, C.A. (2011). The influence of organizational structure on organizational learning, International Journal of Manpower, Vol. 32 No. 5/6, p.537-566.
• Mei, M.Q. (2012). Customer Orientation and Organizational Responsiveness, DRUID Academy 2012 Conference, University of Cambridge /The Moeller Centre, p.1-35, druid8.sit.aau.dk/acc.../de0brgxcfcrp727o9v63jic71sfn.pdf.
• Meydan, C.H., Şeşen, H. (2011). Yapısal Eşitlik Modellemesi AMOS Uygulamaları, Ankara: Detay Yayıncılık.
• Nafei W.A. (2016). The Effect of Organizational Agility on Quality of Work Life: A Study on Commercial Banks in Egypt. International Journal of Business and Management, vol.11, no.6, p .271-285.
• Nafei W.A., (2016). Organizational Agility: The Key to Organizational Success. International Journal of Business and Management, vol. 11, no.5, p.296-309.
• Øgaard, T., Marnburg, E., Larsen, S. (2008). Perceptions of Organizational Structure in the Hospitality Industry: Consequences for Commitment, Job Satisfaction and Perceived Performance, Tourism Management, 29, p. 661–671.
• Pavlou P.A., El Sawy, O.A. (2011). Understanding the Elusive Black Box of Dynamic Capabilities. Decision Sciences, vol.42,no.1, p.239273.
• Schermelleh-Engel, K., Moosbrugger, H., & Müller, H. (2003). Evaluating the fit of structural equation models: Tests of significance and descriptive goodness-of-fit measures, Methods of Psychological Research, 8 (2), 23-74.
• Singh B., Rao, M.K. (2016). Examining the Effects of Intellectual Capital on Dynamic Capabilities in Emerging Economy Context: Knowledge Management Processes as a Mediator, Emerging Economy Studies, vol.2, no.1, p.110-128.
• Sousa, C.M.P. and Coelho, F. (2013). Exploring the relationship between individual values and the customer orientation of front-line employees, Journal of Marketing Management, Vol. 29, No. 15–16, p. 1653–1679.
• Spitzer, D.R. (2007). Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success. American Management Assocation, New York.
• Swafford, P.M., Ghosh, S., Murthy, N. (2006). The Antecedents of Supply Chain Agility of a Firm: Scale Development and Model Testing. Journal of Operations management, vol.24, p. 170-188.
• Teece D.J., Peteraf, M.A., Leih, S. (2016). Dynamic Capabilities and Organizational Agility: Risk, Uncertainty and Entrepreneurial Management in the Innovation Economy. California Management Review, vol. 58, no. 4, p.1-33.
• Thao, T.P. (2012). Enterprise Systems and Organisational Agility: Developing and Exploring a Causal Model. Doctor of Philosophy, School of Business Information Technology and Logistics Business College, RMIT University.
• Tran Q., Tian Y. (2013). Organizational Structure: Influencing Factors and Impact on a Firm. American Journal of Industrial and Business Management, vol.3, p. 229-236.
• Tutueanu G., Serban, E.C. (2013). The Effects of Dynamic Capabilities in the Entrepreneurial Firms. Proceedings of the 7th Internatıonal Management Conference, “New Management for the New Economy”. Bucharest, Romania, p.477-490.
• Vogel J., (2014). Constantly adaptable without having to change: The antecedents that lead to agility. Master Thesis, Organization Studies School of Social and Behavioral Sciences, Tilburg University.
• Wu, W., Tsai, C., Fu, C. (2013). The Relationships among Internal Marketing, Job Satisfaction, Relationship Marketing, Customer Orientation, and Organizational Performance: An Empirical Study of TFT-LCD Companies in Taiwan. Human Factors and Ergonomics in Manufacturing & Service Industries. Vol. 23, no. 5, p. 436-449.
• Zhang Z., Sharifi, H. (2000). A Methodology for Achieving Agility in Manufacturing Organisations. International Journal of Operations & Production Management,vol.20, no.4, p .496-513.