Research Article
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Year 2021, Volume: 9 Issue: 2, 444 - 466, 01.12.2021
https://doi.org/10.30519/ahtr.833629

Abstract

References

  • Albinger, H. S., & Freeman, S. J. (2000). Corporate social performance and attractiveness as an employer to different job seeking populations. Journal of Business Ethics, 28(3), 243-253.
  • Ali, S. M., Arafin, A., Moktadir, M. A., Rahman, T., & Zahan, N. (2018). Barriers to reverse logistics in the computer supply chain using interpretive structural model. Global journal of flexible systems management, 19(1), 53-68.
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  • Backhaus, K. B. (2016). Organizational identity, corporate social performance and corporate reputation: Their roles in creating organizational attractiveness. In Corporate Reputation (pp. 127-146). Routledge.
  • Backhaus, K. B., Stone, B. A., & Heiner, K. (2002). Exploringthe relationship between corporate social performance and employer attractiveness. Business & Society, 41(3), 292-318.
  • Bankins, S., & Waterhouse, J. (2019). Organizational identity, image, and reputation: Examining the influence on perceptions of employer attractiveness in public sector organizations. International Journal of Public Administration, 42(3), 218-229.
  • Belinda, C. D., Westerman, J. W., & Bergman, S. M. (2018). Recruiting with ethics in an online era: Integrating corporate social responsibility with social media to predict organizational attractiveness. Journal of Vocational Behavior, 109, 101-117.
  • Bohlmann, C., Krumbholz, L., & Zacher, H. (2018). The triple bottom line and organizational attractiveness ratings: The role of pro‐environmental attitude. Corporate Social Responsibility and Environmental Management, 25(5), 912-919.
  • Bretz Jr, R. D., & Judge, T. A. (1994). The role of human resource systems in job applicant decision processes. Journal of Management, 20(3), 531-551.
  • Brunner, C. B., & Baum, M. (2020). The impact of brand portfolios on organizational attractiveness. Journal of Business Research, 106, 182-195.
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  • Carballo‐Penela, A. (2019). Enhancing social sustainability at a business level: Organizational attractiveness is higher when organizations show responsibility towards employees. Business Strategy & Development, 2(4), 372-383.
  • Carless, S. A. (2005). Person–job fit versus person-organization fit as predictors of organizational attraction and job acceptance intentions: A longitudinal study. Journal of Occupational and Organizational Psychology, 78(3), 411-429.
  • Chapman, D. S., Uggerslev, K. L., Carroll, S. A., Piasentin, K. A., & Jones, D. A. (2005). Applicant attraction to organizations and job choice: a meta-analytic review of the correlates of recruiting outcomes. Journal of applied psychology, 90(5), 928.
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  • Chen, C. F., & Kao, Y. L. (2011). The antecedents and consequences of job stress of flight attendants–Evidence from Taiwan. Journal of Air Transport Management, 17(4), 253-255.
  • Chen, F. Y., & Chang, Y. H. (2005). Examining airline service quality from a process perspective. Journal of Air Transport Management, 11(2), 79-87.
  • Cober, R. T., Brown, D. J., Levy, P. E., Cober, A. B., & Keeping, L. M. (2003). Organizational web sites: Web site content and style as determinants of organizational attraction. International Journal of Selection and Assessment, 11(2‐3), 158-169.
  • Cowper-Smith, A., & de Grosbois, D. (2011). The adoption of corporate social responsibility practices in the airline industry. Journal of Sustainable Tourism, 19(1), 59-77.
  • Dahlsrud, A. (2008). How corporate social responsibility is defined: an analysis of 37 definitions. Corporate social responsibility and environmental management, 15(1), 1-13.
  • De Chernatony, L. (2001). A model for strategically building brands. Journal of brand management, 9(1), 32-44.
  • De Chernatony, L. (1999). Brand management through narrowing the gap between brand identity and brand reputation. Journal of marketing management, 15(1-3), 157-179.
  • Denzin, N. K. (2017). The research act: A theoretical introduction to sociological methods. Routledge.
  • Denzin, N. K. (2007). Triangulation. The Blackwell Encyclopedia of Sociology.
  • Duarte, A. P., Gomes, D. R., & das Neves, J. G. (2014). Tell me your socially responsible practices, I will tell you how attractive for recruitment you are! The impact of perceived CSR on organizational attractiveness. Tékhne, 12, 22-29.
  • Duperrin, J. C., & Godet, M. (1973). Methode de hierarchisation des elements d’un systeme. Rapport Economique du CEA, Paris, 45-51.
  • Erkmen, E., & Hancer, M. (2015). Linking brand commitment and brand citizenship behaviors of airline employees: "The role of trust". Journal of Air Transport Management, 42, 47-54.
  • Etikan, I., Sulaiman, A. M., & Rukayya, S. A. (2016). Comparison of convenience sampling and purposive sampling. American journal of theoretical and applied statistics 5(1), 1-4.
  • Goeters, K. M., Timmermann, B., & Maschke, P. (1993). The construction of personality questionnaires for selection of aviation personnel. The International Journal of Aviation Psychology, 3(2), 123-141.
  • Gomes, D., & Neves, J. (2011). Organizational attractiveness and prospective applicants' intentions to apply. Personnel Review, 40(6), 684-699.
  • Hartley, R. I., & Sturm, P. (1997). Triangulation. Computer vision and image understanding, 68(2), 146-157.
  • Held, K., & Bader, B. (2018). The influence of images on organizational attractiveness: comparing Chinese, Russian and US companies in Germany. The International Journal of Human Resource Management, 29(3), 510-548.
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  • Highhouse, S., Lievens, F., & Sinar, E. F. (2003). Measuring attraction to organizations. Educational and Psychological Measurement, 63(6), 986-1001.
  • Hsu, Y. L., & Liu, T. C. (2012). Structuring risk factors related to airline cabin safety. Journal of air transport management, 20, 54-56.
  • Honeycutt, T. L., & Rosen, B. (1997). Family friendly human resource policies, salary levels, and salient identity as predictors of organizational attraction. Journal of Vocational Behavior, 50(2), 271-290.
  • Huang, L., Yang, Y., & Sekiguchi, T. (2020). Attractiveness of Japanese firms to international job applicants: the effects of belongingness, uniqueness, and employment patterns. Asian Business & Management, 19(1), 118-144.
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  • Joo, Y. R., Moon, H. K., & Choi, B. K. (2016). A moderated mediation model of CSR and organizational attractiveness among job applicants: Roles of perceived overall justice and attributed motives. Management Decision, 54(6), 1269-1293.
  • Judge, T. A., & Bretz, R. D. (1992). Effects of work values on job choice decisions. Journal of applied psychology, 77(3), 261.
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Understanding Airline Organizational Attractiveness Using Interpretive Structural Modelling

Year 2021, Volume: 9 Issue: 2, 444 - 466, 01.12.2021
https://doi.org/10.30519/ahtr.833629

Abstract

This study investigates whether and how key components of organizational attractiveness are interrelating to impose the maximum positive impact on the air transportation job market. An expert panel was shaped to gauge judgments regarding the driving power of each criterion over the other. The results of Interpretive Structural Modelling (ISM) revealed that organizational and job characteristics are the main criteria with the most driving power in the model fostering perceived fit. In addition, corporate branding and corporate social responsibility (CSR) demonstrated the highest dependence on the other criteria. The results were further validated through Impact Matrix Cross-reference Multiplication to a classification (MICMAC). The hierarchical pattern of study findings offers theoretical contributions to the study of organizational attractiveness. Practical implications of the results and study limitations are also provided.

References

  • Albinger, H. S., & Freeman, S. J. (2000). Corporate social performance and attractiveness as an employer to different job seeking populations. Journal of Business Ethics, 28(3), 243-253.
  • Ali, S. M., Arafin, A., Moktadir, M. A., Rahman, T., & Zahan, N. (2018). Barriers to reverse logistics in the computer supply chain using interpretive structural model. Global journal of flexible systems management, 19(1), 53-68.
  • Allen, T. D., & O'Brien, K. E. (2006). Formal mentoring programs and organizational attraction. Human Resource Development Quarterly, 17(1), 43-58.
  • Attri, R., Dev, N., & Sharma, V. (2013). Interpretive structural modelling (ISM) approach: an overview. Research Journal of Management Sciences, 2319, 1171.
  • Backhaus, K. B. (2016). Organizational identity, corporate social performance and corporate reputation: Their roles in creating organizational attractiveness. In Corporate Reputation (pp. 127-146). Routledge.
  • Backhaus, K. B., Stone, B. A., & Heiner, K. (2002). Exploringthe relationship between corporate social performance and employer attractiveness. Business & Society, 41(3), 292-318.
  • Bankins, S., & Waterhouse, J. (2019). Organizational identity, image, and reputation: Examining the influence on perceptions of employer attractiveness in public sector organizations. International Journal of Public Administration, 42(3), 218-229.
  • Belinda, C. D., Westerman, J. W., & Bergman, S. M. (2018). Recruiting with ethics in an online era: Integrating corporate social responsibility with social media to predict organizational attractiveness. Journal of Vocational Behavior, 109, 101-117.
  • Bohlmann, C., Krumbholz, L., & Zacher, H. (2018). The triple bottom line and organizational attractiveness ratings: The role of pro‐environmental attitude. Corporate Social Responsibility and Environmental Management, 25(5), 912-919.
  • Bretz Jr, R. D., & Judge, T. A. (1994). The role of human resource systems in job applicant decision processes. Journal of Management, 20(3), 531-551.
  • Brunner, C. B., & Baum, M. (2020). The impact of brand portfolios on organizational attractiveness. Journal of Business Research, 106, 182-195.
  • Cable, D. M., & Judge, T. A. (1996). Person–organization fit, job choice decisions, and organizational entry. Organizational behavior and human decision processes, 67(3), 294-311.
  • Caldwell, D. F., & O'Reilly III, C. A. (1990). Measuring person-job fit with a profile-comparison process. Journal of applied psychology, 75(6), 648.
  • Carballo‐Penela, A. (2019). Enhancing social sustainability at a business level: Organizational attractiveness is higher when organizations show responsibility towards employees. Business Strategy & Development, 2(4), 372-383.
  • Carless, S. A. (2005). Person–job fit versus person-organization fit as predictors of organizational attraction and job acceptance intentions: A longitudinal study. Journal of Occupational and Organizational Psychology, 78(3), 411-429.
  • Chapman, D. S., Uggerslev, K. L., Carroll, S. A., Piasentin, K. A., & Jones, D. A. (2005). Applicant attraction to organizations and job choice: a meta-analytic review of the correlates of recruiting outcomes. Journal of applied psychology, 90(5), 928.
  • Chen, C. F. (2006). Job satisfaction, organizational commitment, and flight attendants' turnover intentions: A note. Journal of Air Transport Management, 12(5), 274-276.
  • Chen, C. F., & Kao, Y. L. (2011). The antecedents and consequences of job stress of flight attendants–Evidence from Taiwan. Journal of Air Transport Management, 17(4), 253-255.
  • Chen, F. Y., & Chang, Y. H. (2005). Examining airline service quality from a process perspective. Journal of Air Transport Management, 11(2), 79-87.
  • Cober, R. T., Brown, D. J., Levy, P. E., Cober, A. B., & Keeping, L. M. (2003). Organizational web sites: Web site content and style as determinants of organizational attraction. International Journal of Selection and Assessment, 11(2‐3), 158-169.
  • Cowper-Smith, A., & de Grosbois, D. (2011). The adoption of corporate social responsibility practices in the airline industry. Journal of Sustainable Tourism, 19(1), 59-77.
  • Dahlsrud, A. (2008). How corporate social responsibility is defined: an analysis of 37 definitions. Corporate social responsibility and environmental management, 15(1), 1-13.
  • De Chernatony, L. (2001). A model for strategically building brands. Journal of brand management, 9(1), 32-44.
  • De Chernatony, L. (1999). Brand management through narrowing the gap between brand identity and brand reputation. Journal of marketing management, 15(1-3), 157-179.
  • Denzin, N. K. (2017). The research act: A theoretical introduction to sociological methods. Routledge.
  • Denzin, N. K. (2007). Triangulation. The Blackwell Encyclopedia of Sociology.
  • Duarte, A. P., Gomes, D. R., & das Neves, J. G. (2014). Tell me your socially responsible practices, I will tell you how attractive for recruitment you are! The impact of perceived CSR on organizational attractiveness. Tékhne, 12, 22-29.
  • Duperrin, J. C., & Godet, M. (1973). Methode de hierarchisation des elements d’un systeme. Rapport Economique du CEA, Paris, 45-51.
  • Erkmen, E., & Hancer, M. (2015). Linking brand commitment and brand citizenship behaviors of airline employees: "The role of trust". Journal of Air Transport Management, 42, 47-54.
  • Etikan, I., Sulaiman, A. M., & Rukayya, S. A. (2016). Comparison of convenience sampling and purposive sampling. American journal of theoretical and applied statistics 5(1), 1-4.
  • Goeters, K. M., Timmermann, B., & Maschke, P. (1993). The construction of personality questionnaires for selection of aviation personnel. The International Journal of Aviation Psychology, 3(2), 123-141.
  • Gomes, D., & Neves, J. (2011). Organizational attractiveness and prospective applicants' intentions to apply. Personnel Review, 40(6), 684-699.
  • Hartley, R. I., & Sturm, P. (1997). Triangulation. Computer vision and image understanding, 68(2), 146-157.
  • Held, K., & Bader, B. (2018). The influence of images on organizational attractiveness: comparing Chinese, Russian and US companies in Germany. The International Journal of Human Resource Management, 29(3), 510-548.
  • Helmreich, R. L., & Foushee, H. C. (2010). Why CRM? Empirical and theoretical bases of human factors training. In Crew resource management (pp. 3-57). Academic Press.
  • Highhouse, S., Lievens, F., & Sinar, E. F. (2003). Measuring attraction to organizations. Educational and Psychological Measurement, 63(6), 986-1001.
  • Hsu, Y. L., & Liu, T. C. (2012). Structuring risk factors related to airline cabin safety. Journal of air transport management, 20, 54-56.
  • Honeycutt, T. L., & Rosen, B. (1997). Family friendly human resource policies, salary levels, and salient identity as predictors of organizational attraction. Journal of Vocational Behavior, 50(2), 271-290.
  • Huang, L., Yang, Y., & Sekiguchi, T. (2020). Attractiveness of Japanese firms to international job applicants: the effects of belongingness, uniqueness, and employment patterns. Asian Business & Management, 19(1), 118-144.
  • IATA annual report (2019). Retrieved June 22, 2020, from https://www.iata.org/contentassets/c81222d96c9a4e0bb4ff6ced0126f0bb/iata-annual-review-2019.pdf.
  • Jain, V., & Ajmera, P. (2018). Modelling the factors affecting Indian medical tourism sector using interpretive structural modeling. Benchmarking: An International Journal, 25(5), 1461-1479.
  • Jiang, T., & Iles, P. (2011). Employer-brand equity, organizational attractiveness and talent management in the Zhejiang private sector, China. Journal of Technology Management in China, 6(1), 97-110.
  • Joo, Y. R., Moon, H. K., & Choi, B. K. (2016). A moderated mediation model of CSR and organizational attractiveness among job applicants: Roles of perceived overall justice and attributed motives. Management Decision, 54(6), 1269-1293.
  • Judge, T. A., & Bretz, R. D. (1992). Effects of work values on job choice decisions. Journal of applied psychology, 77(3), 261.
  • Judge, T. A., & Cable, D. M. (1997). Applicant personality, organizational culture, and organization attraction. Personnel Psychology, 50(2), 359-394.
  • Karatepe, O. M., & Vatankhah, S. (2014a). The effects of high-performance work practices and job embeddedness on flight attendants' performance outcomes. Journal of Air Transport Management, 37, 27-35.
  • Karatepe, O. M., & Vatankhah, S. (2014b). The effects of high-performance work practices on perceived organizational support and turnover intentions: Evidence from the airline industry. Journal of Human Resources in Hospitality & Tourism, 13(2), 103-119.
  • Kausel, E. E., & Slaughter, J. E. (2011). Narrow personality traits and organizational attraction: Evidence for the complementary hypothesis. Organizational Behavior and Human Decision Processes, 114(1), 3-14.
  • Kristof‐Brown, A. L., Zimmerman, R. D., & Johnson, E. C. (2005). Consequences of individuals' fit at work: a meta‐analysis of person–job, person–organization, person–group, and person–supervisor fit. Personnel Psychology, 58(2), 281-342.
  • Koc, E., & Boz, H. (2014). Triangulation in tourism research: A bibliometric study of top three tourism journals. Tourism Management Perspectives, 12, 9-14.
  • Kröll, C., Nüesch, S., & Foege, J. N. (2018). Flexible work practices and organizational attractiveness in Germany: The mediating role of anticipated organizational support. The International Journal of Human Resource Management, 1-30.
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There are 96 citations in total.

Details

Primary Language English
Subjects Tourism (Other)
Journal Section Research Article
Authors

Sanaz Vatankhah 0000-0001-9604-8356

Shiva Ilkhanızadeh 0000-0002-9362-663X

Publication Date December 1, 2021
Submission Date November 30, 2020
Published in Issue Year 2021 Volume: 9 Issue: 2

Cite

APA Vatankhah, S., & Ilkhanızadeh, S. (2021). Understanding Airline Organizational Attractiveness Using Interpretive Structural Modelling. Advances in Hospitality and Tourism Research (AHTR), 9(2), 444-466. https://doi.org/10.30519/ahtr.833629


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