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Year 2022, Volume: 10 Issue: 1, 130 - 156, 01.03.2022
https://doi.org/10.30519/ahtr.917210

Abstract

References

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  • Huang, Y. C., Backman, K. F., Backman, S. J., & Chang, L. L. (2016). Exploring the Implications of Virtual Reality Technology in Tourism Marketing: An Integrated Research Framework. International Journal of Tourism Research, 18(2), 116–128. doi: 10.1002/jtr.2038
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Influence of Internet On Tourism Consumer Behaviour: A Systematic Review

Year 2022, Volume: 10 Issue: 1, 130 - 156, 01.03.2022
https://doi.org/10.30519/ahtr.917210

Abstract

This paper aims at identifying the state of academic research on the influence of Internet on tourism consumer behaviour. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) Methodology was used to select the data and the analysis was complemented with bibliometric indicators. This research identified 83 relevant articles related to the influence of Internet on tourism consumer behaviour. The systematic review of the academic literature demonstrated that the Internet influences tourism consumer behaviour during the entire travel cycle stages. During the pre-consumption stage, motivations and decision-making process are highly influenced by several online sources. However, in the case of expectations, limited research was found on this area. Value co-creation behaviour is influenced by Internet during the final two stages of the travel cycle stages. Finally, evidence suggests that loyalty is influenced during the consumption and post-consumption stages. These results provide a categorized analysis of the influence of Internet on the behavioural variables during each of the travel cycle stages for academicians and practitioners. The analysis was conducted on two major academic databases: Web of Science Core Collection and Scopus. The inclusion of other data sources and other types of secondary data could complement these results

References

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  • Alvarez, M., & Asugman, G. (2006). Explorers versus planners: A study of Turkish tourists. Annals of Tourism Research, 33(2), 319–338. doi: 10.1016/j.annals.2005.12.001
  • Arsal, I., Woosnam, K. M., Baldwin, E. D., & Backman, S. J. (2010). Residents as Travel Destination Information Providers: An Online Community Perspective. Journal of Travel Research, 49(4), 400–413. doi: 10.1177/0047287509346856
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  • Benckendorff, P., & Zehrer, A. (2013). A Network Analysis of Tourism Research. Annals of Tourism Research, 43, 121–149. doi: 10.1016/J.ANNALS.2013.04.005
  • Ben-Shaul, M., & Reichel, A. (2018). Motives, Modes of Participation, and Loyalty Intentions of Facebook Tourism Brand Page Consumers. Journal of Travel Research, 57(4), 453–471. doi: 10.1177/0047287517704087
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  • Bonn, M. A., Furr, H. L., & Susskind, A. M. (1998). Using the Internet as a Pleasure Travel Planning Tool: An Examination of the Sociodemographic and Behavioral Characteristics Among Internet Users and Nonusers. Journal of Hospitality & Tourism Research, 22(3), 303–317. doi: 10.1177/109634809802200307
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  • Buhalis, D. (2019). Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: A perspective article. Tourism Review, 75(1), 267–272. doi: 10.1108/TR-06-2019-0258
  • Buhalis, D., & Sinarta, Y. (2019). Real-time co-creation and nowness service: Lessons from tourism and hospitality. Journal of Travel and Tourism Marketing, 36(5), 563–582. doi: 10.1080/10548408.2019.1592059
  • Chen, C.-H., Nguyen, B., Klaus, P. “Phil,” & Wu, M.-S. (2015). Exploring Electronic Word-of-Mouth (eWOM) in The Consumer Purchase Decision-Making Process: The Case of Online Holidays – Evidence from United Kingdom (UK) Consumers. Journal of Travel & Tourism Marketing, 32(8), 953–970. doi: 10.1080/10548408.2014.956165
  • Chung, J. Y., Anuar, F. I., Go, H., & Gretzel, U. (2011). Influence of interactive thematic maps on tourist perceptions: A network analysis. Journal of Hospitality and Tourism Technology, 2(3), 216–234. doi: 10.1108/17579881111173767
  • Cohen, S. A., Prayag, G., & Moital, M. (2014). Consumer behaviour in tourism: Concepts, influences and opportunities. Current Issues in Tourism, 17(10), 872–909. doi: 10.1080/13683500.2013.850064
  • Couture, A., Arcand, M., Sénécal, S., & Ouellet, J.-F. (2015). The Influence of Tourism Innovativeness on Online Consumer Behavior. Journal of Travel Research, 54(1), 66–79. doi: 10.1177/0047287513513159
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  • Del Chiappa, G., Alarcón-Del-Amo, M. D. C., & Lorenzo-Romero, C. (2016). Internet and User-Generated Content Versus High Street Travel Agencies: A Latent Gold Segmentation in the Context of Italy. Journal of Hospitality Marketing and Management, 25(2), 197–217. doi: 10.1080/19368623.2014.1001933
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  • Di Pietro, L., Di Virgilio, F., & Pantano, E. (2012). Social network for the choice of tourist destination: Attitude and behavioural intention. Journal of Hospitality and Tourism Technology, 3(1), 60–76. doi: 10.1108/17579881211206543
  • Frías, D. M., Rodríguez, M. A., & Castañeda, J. A. (2008). Internet vs. Travel agencies on pre-visit destination image formation: An information processing view. Tourism Management, 29(1), 163–179. doi: 10.1016/j.tourman.2007.02.020
  • Garín-Muñoz, T., & Pérez-Amaral, T. (2011). Internet usage for travel and tourism: The case of Spain. Tourism Economics, 17(5), 1071–1085. doi: 10.5367/te.2011.0080
  • Hagag, W., Clark, L., & Wheeler, C. (2015). A framework for understanding the website preferences of Egyptian online travel consumers. International Journal of Culture, Tourism, and Hospitality Research, 9(1), 68–82. doi: 10.1108/IJCTHR-03-2013-0008
  • Hua, L. Y., Ramayah, T., Ping, T. A., & (Jacky), C. J. H. (2017). Social Media as a Tool to Help Select Tourism Destinations: The Case of Malaysia. Information Systems Management, 34(3), 265–279. doi: 10.1080/10580530.2017.1330004
  • Huang, Y. C., Backman, K. F., Backman, S. J., & Chang, L. L. (2016). Exploring the Implications of Virtual Reality Technology in Tourism Marketing: An Integrated Research Framework. International Journal of Tourism Research, 18(2), 116–128. doi: 10.1002/jtr.2038
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There are 79 citations in total.

Details

Primary Language English
Subjects Tourism (Other)
Journal Section Research Article
Authors

Ernesto Batista Sánchez 0000-0003-1271-4249

Jim Deegan This is me 0000-0003-1333-2795

Elizabeth Del Carmen Pérez Ricardo This is me 0000-0002-6649-2488

Publication Date March 1, 2022
Submission Date April 16, 2021
Published in Issue Year 2022 Volume: 10 Issue: 1

Cite

APA Batista Sánchez, E., Deegan, J., & Pérez Ricardo, E. D. C. (2022). Influence of Internet On Tourism Consumer Behaviour: A Systematic Review. Advances in Hospitality and Tourism Research (AHTR), 10(1), 130-156. https://doi.org/10.30519/ahtr.917210


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