THE EFFECT OF DIGITAL TRANSFORMATION IN PUBLIC SERVICES ON EMPLOYEE PERCEPTION ON THE INTANGIBLE AND TANGIBLE ELEMENTS OF ORGANIZATIONAL CULTURE

Year 2023, Volume: 24 Issue: 2, 127 - 156, 29.06.2023

Mehmet Ölmez

https://doi.org/10.53443/anadoluibfd.1242494

Cited By: 1

Abstract

Advances in the realization of public services in the digital environment reveal the need to design a working environment that adapts to the digital age in public administrations with traditional organizational cultures. In this study, the effects of digital transformation on employee perception on the intangible and tangible basic elements that make up the organizational culture were investigated.In this context, data were obtained from a total of 1,090 employees of the public institution at the Ministry level, from which the research sample was selected, by survey method. The analysis of the collected data was made with SPSS 21.0 and AMOS 21.0 statistical package program. As a result of the analyzes, the time spent by public employees in the digital environment in their corporate activities positively affects their perceptions of the intangible and tangible cultural elements that make up the corporate culture, the level of adoption of technological change and the dependence of the task on technology has found to have no significant effect, and there was a changing in the form of communication in public organizations. The findings obtained from the research reveal the necessity of developing norms and symbolic digital materials for digital workspaces and preferring a hybrid communication model consisting of digital communication and face-to-face communication in organizational communication.

Keywords

PUBLIC SERVICES, DIGITALIZATION, ORGANIZATIONAL CULTURE, PUBLIC EMPLOYEES PERCEPTION

KAMU HİZMETLERİNDE DİJİTAL DÖNÜŞÜMÜN ÖRGÜT KÜLTÜRÜNÜN SOYUT VE SOMUT ÖĞELERİ ÜZERİNDEKİ ÇALIŞAN ALGISINA ETKİSİ

Abstract

Kamu hizmetlerinin dijital ortamda gerçekleştirilmesi konusundaki ilerlemeler geleneksel örgüt kültürlerine sahip kamu idarelerinde dijital çağa uyum sağlayan bir çalışma ortamı tasarlama ihtiyacını ortaya çıkarmaktadır. Bu çalışmada, dijital dönüşümün örgüt kültürünü oluşturan soyut ve somut temel öğeler üzerindeki çalışan algısına etkileri araştırılmıştır. Bu kapsamda araştırma örnekleminin seçildiği Bakanlık düzeyindeki kamu kurumunun toplam 1.090 çalışanından anket yöntemiyle veri elde edilmiştir. Verilerin analizinde SPSS 21.0 ve AMOS 21.0 istatistiksel paket programı kullanılmıştır. Analizler sonucunda, kamu çalışanlarının kurumsal faaliyetlerinde dijital ortamda fiilen geçirdiği sürelerin kurum kültürünü oluşturan soyut ve somut kültür öğelerine yönelik algılarını pozitif yönde etkilediği, teknolojik dönüşümü benimseme düzeyi ve görevin teknolojiye bağımlılığının ise anlamlı bir etkisinin bulunmadığı, ayrıca kamu örgütlerindeki iletişim formunda bir değişim yaşandığı görülmüştür. Araştırmadan elde edilen bulgular, dijital çalışma alanlarına yönelik normların ve sembolik dijital materyallerin geliştirilmesinin, örgütsel iletişimde dijital iletişim ve yüz yüze iletişimden oluşan hibrit bir iletişim modelinin tercih edilmesinin gerekliliğini ortaya koymaktadır.

Keywords

KAMU HİZMETLERİ, DİJİTALLEŞME, ÖRGÜT KÜLTÜRÜ, ÇALIŞAN ALGISI

References

• Azpeitia, F., & Blasco, I. (2012). Spain’s social security system: Recent reform and existing challenges. Spainsh Economic and Financial Outlook, 1(4), 45-57.
• Bandrés Moliné, E. (2022). Social security budget for 2023. Funcas SEFO (Spanish and International Economic & Financial Outlook, 11(6) November, 37-44.
• Blanco-Encomienda, F.J., & Ruiz-García, A. (2017). Evaluating the sustainability of Spanish social security system. Economics and Sociology, 10(4), 11-20. doi:10.14254/2071-789X.2017/10-4/.
• Boldrin, M., Jiménez Martín, S., & Peracchi, F. (1997). Social security and retirement in Spain. NBER Working Paper No: 6136. doi: 10.3386/w6136.
• Boldrin, M., García Gómez, P., & Jiménez Martín, S. (2010). Social security incentives, exit from the workforce, and entry of the young. J. Gruber ve D. A. Wise (Ed.). Social security programs and retirement around the world: the relationship to youth employment (National Bureau of Economic Research Conference Report) içinde (s. 261-294). Chicago: The University of Chicago Press.
• Cabeza Pereiro, J. (2008). Notes, debates and communications: The status of self-employed workers in Spain. International Labour Law Review, 147, 91-99.
• Colàs Neila, E. (2018). Pension reforms and participation in Spain. Studia z Zakresu Prawa Pracy i Polityki Społecznej, 25(4), 415-428. doi: 10.4467/25444654SPP.18.026.8954.
• Corral, A., & Villarejo, E. (2009). Spain: Self-employed workers. Eurofond Report.
• https://www.eurofound.europa.eu/publications/report/2009/spain-self-employed-workers, Erişim Tarihi: 14.3.2023.
• Deloitte. (2017). Comparative social security benefits study. Belgium: Creative Studio at Deloitte. European Commision. (2022). Your social security rights in Spain. Luxemburg: Publications Office of the European Union. Ezer, B. (2022). Teslimat platformu kuryelerini işçi olarak kabul eden İspanyol Kraliyet Kararnamesi “El Real Decreto Ley 9/2021” Üzerine Bir İnceleme. İstanbul Hukuk Mecmuası, 80(3), 785-817.
• Gallego Losada, R. (2021). A critical analysis of the job instability in platform economy. Lex Social, Revista De Derechos Sociales, 11(2), 122-144.
• García Perea, P., & Román, C. (2019). Characterisation of self-employed in Spain form a European perspective. Banco de España Economic Bulletin Analytical Articles, 2, 1-14.
• Hasbi, H., Yiğittürk, E. S., Dur, V., Günder, Z., Gencal, B., Erol, M. T., Özsunar, F., Taze, H. O., Kocadaş, Ü., Türkoğlu, F., Yazıcı, Y., Altıntaş, C., Kavlak, Ş., Yücedal, A., Aslan, H., Erdoğan, E. S., & Kocatepe, Z. (2012). Avrupa Birliği’nde sosyal güvenlik. Ankara: Sosyal Güvenlik Kurumu Başkanlığı Yayınları (Yayın no: 46)-Sistem Ofset.
• https://ec.europa.eu/social/main.jsp?catId=1129&langId=en&intPageId=4791, Erişim Tarihi: 19.1.2023.
• https://ec.europa.eu/social/main.jsp?catId=1129&langId=en&intPageId=4788, Erişim Tarihi: 19.1.2023.
• https://ec.europa.eu/social/main.jsp?catId=1129&langId=en&intPageId=4789, Erişim Tarihi: 19.1.2023.
• https://ec.europa.eu/social/main.jsp?catId=1129&intPageId=4791&langId=en, Erişim Tarihi: 29.3.2023.
• https://ec.europa.eu/social/main.jsp?catId=1129&langId=en&intPageId=4792, Erişim Tarihi: 19.1.2023.
• https://ec.europa.eu/social/main.jsp?catId=1129&langId=en&intPageId=4794, Erişim Tarihi: 19.1.2023.
• https://ec.europa.eu/social/main.jsp?catId=1129&langId=en&intPageId=4801, Erişim Tarihi: 19.1.2023.
• https://lifestylegroup.es/self-employed-autonomo-in-spain/, Erişim Tarihi: 15.3.2023.
• https://murciatoday.com/new-self_employed-contribution-system-for-2023-in-spain_1921826-a.html, Erişim Tarihi: 26.1.2023.
• https://n26.com/en-eu/blog/freelance-in-spain#, Erişim Tarihi: 27.3.2023.
• https://taxsummaries.pwc.com/spain/individual/other-taxes, Erişim Tarihi: 27.3.2023.
• https://www.asesoriaorihuelacosta.com/en/new-contribution-system-for-the-self-employed-in-spain-for-2023/, Erişim Tarihi: 27.1.2023.
• https://www.boe.es/buscar/act.php?id=BOE-A-2007-13409, Erişim Tarihi: 22.1.2023.
• https://www.boe.es/buscar/doc.php?id=BOE-A-1978-28739, Erişim Tarihi: 19.1.2023.
• https://www.boe.es/legislacion/documentos/ConstitucionINGLES.pdf, Erişim Tarihi: 13.1.2023.
• https://www.euraxess.es/spain/information-assistance/spanish-social-security-and-pensions/pensions, Erişim Tarihi: 13.1.2023.
• https://www.expatica.com/es/living/gov-law-admin/spain-social-security-565081/#unemployment, Erişim Tarihi: 19.1.2023.
• http://www.imserso.es/imserso_01/prestaciones_y_subvenciones/pnc_jubilacion/normativa_requisitos/index.htm, Erişim Tarihi: 14.1.2023.
• https://www.seg-social.es/wps/portal/wss/internet/Conocenos/HistoriaSeguridadSocial, Erişim Tarihi: 17.1.2023, 13.3.2023.
• https://www.seg-social.es/wps/portal/wss/internet/HerramientasWeb/9d2fd4f1-ab0f-42a6-8d102e74b378e e24, Erişim Tarihi: 24.1.2023.
• https://www.seg-social.es/wps/portal/wss/internet/Trabajadores/Afiliacion/10548/32825, Erişim Tarihi: 23.1.2023.
• https://www.seg-social.es/wps/portal/wss/internet/Trabajadores/PrestacionesPensionesTrabajadores, Erişim Tarihi: 27.3.2023.
• https://www.seg-social.es/wps/portal/wss/internet/Trabajadores/CotizacionRecaudacionTrabajadores/1072 1/10724/1320/1321, Erişim Tarihi: 28.3.2023.
• https://www.seg-social.es/wps/portal/wss/internet/Trabajadores/PrestacionesPensionesTrabajadores/10956 /6205#6208, Erişim Tarihi: 29.3.2023.
• https://www.seg-social.es/wps/portal/wss/internet/Trabajadores/PrestacionesPensionesTrabajadores/10960 /6091, Erişim Tarihi: 28.3.2023.
• https://www.seg-social.es/wps/portal/wss/internet/Trabajadores/PrestacionesPensionesTrabajadores/10960 /6091#6094, Erişim Tarihi: 28.3.2023.
• https://www.seg-social.es/wps/portal/wss/internet/Trabajadores/PrestacionesPensionesTrabajadores/10963 /28393/28396/28472, Erişim Tarihi: 28.1.2023.
• https://www.seg-social.es/wps/portal/wss/internet/Trabajadores/PrestacionesPensionesTrabajadores/10964 /6227, Erişim Tarihi: 28.3.2023.
• https://www.seg-social.es/wps/portal/wss/internet/Trabajadores/PrestacionesPensionesTrabajadores/10967 Erişim Tarihi: 28.3.2023.
• https://www.seg-social.es/wps/portal/wss/internet/Trabajadores/PrestacionesPensionesTrabajadores/51288 /51311#51314, Erişim Tarihi: 29.3.2023.
• https://www.ssa.gov/policy/docs/progdesc/ssptw/2018-2019/europe/spain.html, Erişim Tarihi: 13-28.1.2023. ISSA. (2016). 10 global challenges for social security report.
• OECD Tax Database. (2022). Explanatory annex: part III. social security contributions. https://www.oecd.org/ctp/tax-policy/social-security-contributions-explanatory-annex.pdf, Erişim Tarihi: 17.01.2023.
• OECD (2023). Self-employment rate (indicator). doi: 10.1787/fb58715e-en, https://data.oecd.org/emp/self-employment-rate.htm, Erişim Tarihi: 27.32023.
• Patxot, C., Solé, M., & Souto, G. (2017). Should pensions be redistributive? The impact of Spanish reforms on the system’s sustainability and adequacy. Working Papers – No: 02 from FEDEA.
• Pérez Guerrero, M. L., & Rodríguez-Pıñero Royo, M. (2021). Social security for Spain’s platform workers: Self-employed or employee status?. International Social Security Review, 74(3-4) (Special Issue: Social Protection for Digital Platform Workers in Europe), 177-194.
• Quesada, L. J. (2016). The right to social security under the Spanish constitutional system. A. Egorov ve M. Wujcyk (Eds.). The right to social security in the constitutions of the world: Broadening the moral and legal space for social justice (ILO Global Study, volume1: Europe) içinde (s. 261-273). Cenova: ILO Publications.
• Reinhard, H. J., & Centel, T. (1999). Modern sosyal devlet yolunda İspanya’da sosyal güvenlik. Çimento İşveren Dergisi, 3(13), 3-18.
• Rodríguez Cabrero, C. (2002). The reform of the public pension system in Spain. CSIC, Unitad de Políticas Comparadas, Working Paper 02-13.
• Suárez Corujo, B. (2015). Pension system reforms in times of austerity in the European Union: The Spanish case. Journal of Social Security Law, 24(2), 78-94.