A QUALITATIVE RESEARCH ON FACTORS AFFECTING JUST CULTURE IN AIRLINES

Year 2023, Volume: 24 Issue: 4, 495 - 524, 27.12.2023

Cengiz Mesut Bükeç , Ramazan Çoban

https://doi.org/10.53443/anadoluibfd.1291531

Abstract

The aim of this research is to examine the factors affecting the concept of just culture in airline companies in the light of literature review. In the study, the phenomenological research method, one of the qualitative research designs, was preferred. The sample of the research consists of 17 experienced employees working in three big airline companies in Turkey. Interview method was used to collect data in the research. The data collected from the participants were subjected to content analysis and the themes of the research were reached. As a result of the content analysis, the factors affecting just culture in airline companies were gathered under five themes. These themes are; factors related to organizational structure and processes, factors related to managers, factors related to employees, factors related to error and violation distinction, and factors preventing just culture. These factors were classified as major, enhancer, and prospective factors by the researchers in terms of their effects on just culture. It is thought that the research will make an original contribution to just culture literature.

Keywords

Just Culture, Safety Culture, Air Transport, Airline Strategies

HAVAYOLU İŞLETMELERİNDE ADİL KÜLTÜRÜ ETKİLEYEN FAKTÖRLER ÜZERİNE NİTEL BİR ARAŞTIRMA

Abstract

Bu araştırmanın amacı, havayolu işletmelerinde adil kültür kavramını etkileyen faktörleri literatür taraması ışığında incelemektir. Çalışmada nitel araştırma desenlerinden biri olan fenomenolojik araştırma yöntemi tercih edilmiştir. Araştırmanın örneklemini Türkiye'deki üç büyük havayolu şirketinde görev yapan deneyimli 17 çalışan oluşturmaktadır. Araştırmada veri toplamak için görüşme yöntemi kullanılmıştır. Katılımcılardan toplanan veriler içerik analizine tabi tutularak araştırmanın temalarına ulaşılmıştır. Yapılan içerik analizi sonucunda havayolu işletmelerinde adil kültürü etkileyen faktörler beş tema altında toplanmıştır. Bu temalar; örgütsel yapı ve süreçlerle ilgili faktörler, yöneticilerle ilgili faktörler, çalışanlarla ilgili faktörler, hata ve ihlal ayrımı ile ilgili faktörler ve adil kültürü engelleyen faktörler. Bu faktörler, adil kültür üzerindeki etkileri açısından araştırmacılar tarafından temel, geliştirici ve ileriye dönük faktörler olarak sınıflandırılmıştır. Araştırmanın adil kültür ile ilgili literatüre özgün bir katkı sağlayacağı düşünülmektedir.

Keywords

Adil Kültür, Emniyet Kültürü, Hava Taşımacılığı, Havayolu Stratejileri

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