Review
BibTex RIS Cite

A THEORETICAL DISCUSSION ON THE ROLE OF SOCIAL MEDIA IN FUNDRAISING

Year 2024, Volume: 25 Issue: 4, 486 - 515, 31.12.2024
https://doi.org/10.53443/anadoluibfd.1529578

Abstract

With the emergence of social media, there have been changes in the communication styles of both individuals and organizations. Non-profit organizations that want to be successful in this new communication style also use social media actively. Such widespread use of social media has also attracted academic interest. Many studies have examined the relationship between donations and social media, which non-profit organizations need to sustain their activities. In doing so, it is seen that they have developed their assumptions in the context of different theories. In the current study, three different social media factors (network size, media presence and activities, and follower engagement) are discussed within the context of three different theories (stakeholder theory, signal theory, and legitimacy theory) to provide both a holistic perspective on this subject and new insights for future research. The emerging discussions are expected to provide insights for future research focusing on the relationship between social media and fundraising from a theoretical perspective and will guide non-profit organizations in using social media from a practical perspective.

References

  • Alibakhshi, R., & Srivastava, S. C. (2022). Post-story: Influence of introducing story feature on social media posts. Journal of Management Information Systems, 39(2), 573-601.
  • Alonso-Cañadas, J., Galán-Valdivieso, F., Saraite-Sariene, L., & Caba-Pérez, M. C. (2019). Unpacking the drivers of stakeholder engagement in sustainable water management: NGOs and the use of Facebook, Water, 11, 1-19.
  • Amelia, S. R., & Dewi, M. K. (2021). How a nonprofit organization delivers online accountability through social media. International Review on Public and Nonprofit Marketing, 18(3), 317-334.
  • Auger, G. A. (2014). Rhetorical framing: Examining the message structure of nonprofit organizations on Twitter. International Journal of Nonprofit and Voluntary Sector Marketing, 19(4), 239-249.
  • Auter, Z. J., & Fine, J. A. (2018). Social media campaigning: Mobilization and fundraising on Facebook. Social Science Quarterly, 99(1), 185-200.
  • Behn, B. K., DeVries, D. D., & Lin, J. (2010). The determinants of transparency in nonprofit organizations: An exploratory study. Advances in Accounting, 26(1), 6-12.
  • Benito-Esteban, C., Garcia-Rodriguez, I., & Romero-Merino, M. E. (2019). Towards a higher transparency. The use of websites by NGDOs. UCJC Business and Society Review, 16(3), 44-71.
  • Bellucci, M., & Manetti, G. (2017). Facebook as a tool for supporting dialogic accounting? Evidence from large philanthropic foundations in the United States. Accounting, Auditing & Accountability Journal, 30(4), 874-905.
  • Bhati, A., & McDonnell, D. (2020). Success in an online giving day: The role of social media in fundraising. Nonprofit and Voluntary Sector Quarterly, 49(1), 74-92.
  • Bin-Nashwan, S. A., & Al-Daihani, M. (2021). Fundraising campaigns via social media platforms for mitigating the impacts of the COVID-19 epidemic. Journal of Islamic Marketing, 12(3), 576-597.
  • Bitektine, A. (2011). Toward a theory of social judgments of organizations: The case of legitimacy, reputation, and status. Academy of Management Review, 36(1), 151-179.
  • Bonsón, E., & Ratkai, M. (2013). A set of metrics to assess stakeholder engagement and social legitimacy on a corporate Facebook page. Online Information Review, 37(5), 787-803.
  • Brinkerhoff, D. W. (2005). Organizational legitimacy, capacity, and capacity development. (European Centre for Development Policy Management, Discussion paper No 58A). https://ecdpm.org/work/organisational-legitimacy-capacity-and-capacity-development adresinden erişildi.
  • Briones, R. L., Kuch, B., Liu, B. F., & Jin, Y. (2011). Keeping up with the digital age: How the American Red Cross uses social media to build relationships. Public Relations Review, 37(1), 37-43.
  • Colleoni, E. (2013). CSR communication strategies for organizational legitimacy in social media. Corporate Communications: An International Journal, 18(2), 228-248.
  • Campbell, D. A., & Lambright, K. T. (2020). Terms of engagement: Facebook and Twitter use among nonprofit human service organizations. Nonprofit Management and Leadership, 30(4), 545-568.
  • Caron, M. A., & Turcotte, M. F. B. (2009). Path dependence and path creation: Framing the extra‐financial information market for a sustainable trajectory. Accounting, Auditing & Accountability Journal, 22(2), 272-297.
  • Castelló, I., Morsing, M., & Schultz, F. (2013). Communicative dynamics and the polyphony of corporate social responsibility in the network society. Journal of Business Ethics, 118, 683-694.
  • Castelló, I., Etter, M., & Årup Nielsen, F. (2016). Strategies of legitimacy through social media: The networked strategy. Journal of Management Studies, 53(3), 402-432.
  • Chapman, C. M., Louis, W. R., Masser, B. M., & Thomas, E. F. (2022). Charitable Triad Theory: How donors, beneficiaries, and fundraisers influence charitable giving. Psychology & Marketing, 39(9), 1826-1848.
  • Chapman, C. M., Hornsey, M. J., Gillespie, N., & Lockey, S. (2023). Nonprofit scandals: A systematic review and conceptual framework. Nonprofit and Voluntary Sector Quarterly, 52(1), 278-312.
  • Chung, W., Chen, H., & Reid, E. (2009). Business stakeholder analyzer: An experiment of classifying stakeholders on the Web. Journal of American Society for Information Science and Technology, 60(1), 59-74.
  • Connelly, B. L., Certo, T., Ireland, R. D., & Reutzel, C. R. (2011). Signaling theory: A review and assessment. Journal of Management, 37(1), 39-67.
  • Coupland, C. (2006). Corporate social and environmental responsibility in web-based reports: Currency in the banking sector?. Critical Perspectives on Accounting, 17(7), 865-881.
  • Curtin, D., & Meijer, A. J. (2006). Does transparency strengthen legitimacy?. Information Polity, 11(2), 109-122.
  • Dart, R. (2004). The legitimacy of social enterprise. Nonprofit Management & Leadership, 14(4), 411-424.
  • Datareportal (2024). https://datareportal.com/reports/digital-2024-turkey adresinden erişildi.
  • Deegan, C., & Samkin, G. (2009). New Zealand financial accounting. Sydney: McGraw-Hill.
  • Deephouse, D. L. (1996). Does isomorphism legitimate? Academy of Management Journal, 39(4), 1024-1039.
  • Dehdashti, Y., Namin, A., Ratchford, B. T., & Chonko, L. B. (2022). The unanticipated dynamics of promoting crowdfunding donation campaigns on social media. Journal of Interactive Marketing, 57(1), 1-17.
  • Di Lauro, S., Tursunbayeva, A., & Antonelli, G. (2019). How nonprofit organizations use social media for fundraising: A systematic literature review. International Journal of Business and Management, 14(7), 1-22.
  • DiMaggio, P. J., & Powell, W. W. (1983). The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields. American Sociological Review, 48(2), 147-160.
  • Dixon, B., & Keyes, D. (2013). The permanent disruption of social media. Stanford Social Innovation Review, 11(1), 24-29.
  • Doerfel, M. L., & Taylor, M. (2017). The story of collective action: The emergence of ideological leaders, collective action network leaders, and cross-sector network partners in civil society. Journal of Communication, 67(6), 920-943.
  • Donath, J. (2007). Signals in social supernets. Journal of Computer-Mediated Communication, 13(1), 231-251.
  • Dumont, G. E. (2013). Nonprofit virtual accountability: An index and its application. Nonprofit and Voluntary Sector Quarterly, 42(5), 1049-1067.
  • Elvira-Lorilla, T., Garcia-Rodriguez, I., Romero-Merino, M. E., & Santamaria-Mariscal, M. (2023). The role of social media in nonprofit organizations’ fundraising. Nonprofit and Voluntary Sector Quarterly, 1-28.
  • Etter, M. A., & Vestergaard, A. (2015). Facebook and the public framing of a corporate crisis. Corporate Communications: An International Journal, 20(2), 163-177.
  • Etter, M., Colleoni, E., Illia, L., Meggiorin, K., & D’Eugenio, A. (2018). Measuring organizational legitimacy in social media: Assessing citizens’ judgments with sentiment analysis. Business & Society, 57(1), 60-97.
  • Fassin, Y. (2009). The stakeholder model refined. Journal of Business Ethics, 84(1), 113-135.
  • Feng, Y., Du, L., & Ling, Q. (2017). How social media strategies of nonprofit organizations affect consumer donation intention and word-of-mouth. Social Behavior and Personality: An International Journal, 45(11), 1775-1786.
  • Fischer, E., & Reuber, A. R. (2011). Social interaction via new social media:(How) can interactions on Twitter affect effectual thinking and behavior?. Journal of Business Venturing, 26(1), 1-18.
  • Flannery, H., Harris, R., & Rhine, C. (2009). 2008 Donor-centric internet giving benchmarking analysis. Charleston, SC: Target Analytics.
  • Freeman, R. E. 1984. Strategic management: A stakeholder approach. Boston: Pitman.
  • Freeman, R. E. (2017). Five challenges to stakeholder theory: A report on research in progress. D. M. Wasieleski & J. Weber (Eds.), Stakeholder management (s. 1-20) içinde. Bingley: Emerald Publishing Limited.
  • Gugerty, M. K. (2009). Signaling virtue: Voluntary accountability programs among nonprofit organizations. Policy Sciences, 42, 243-273.
  • Guidry, R. P., & Patten, D. M. (2010). Market reactions to the first‐time issuance of corporate sustainability reports: Evidence that quality matters. Sustainability Accounting, Management and Policy Journal, 1(1), 33-50.
  • Guo, C., & Acar, M. (2005). Understanding collaboration among nonprofit organizations: Combining resource dependency, institutional, and network perspectives. Nonprofit and Voluntary Sector Quarterly, 34(3), 340-361.
  • Guo, C., & Saxton, G. (2012). Tweeting social change: How social media are changing non-profit advocacy. Nonprofit and Voluntary Sector Quarterly, 43(1), 57-79.
  • Guo, C., & Saxton, G. D. (2018). Speaking and being heard: How nonprofit advocacy organizations gain attention on social media. Nonprofit and Voluntary Sector Quarterly, 47(1), 5-26.
  • Hackler, D., & Saxton, G. D. (2007). The strategic use of information technology by nonprofit organizations: Increasing capacity and untapped potential. Public Administration Review, 67, 474-487.
  • Harris, E. E., Neely, D. G., & Saxton, G. D. (2023). Social media, signaling, and donations: Testing the financial returns on nonprofits’ social media investment. Review of Accounting Studies, 28, 658-688. Haski-Leventhal, D., & Foot, C. (2016). The relationship between disclosure and household donations to nonprofit organizations in Australia. Nonprofit and Voluntary Sector Quarterly, 45(5), 992-1012.
  • Ihm, J. (2022). How individuals use nonprofit organizations’ social media pages: Understanding functions of and networks from individual posts for social change. Public Relations Review, 48(5), 102252.
  • Holmstrom, B. R., & Tirole, J. (1989). The theory of the firm. Handbook of Industrial Organization, 1, 61-133.
  • Hunter, M. L., Le Menestrel, M., & de Bettignies, H. C. (2008). Beyond control: Crisis strategies and stakeholder media in the Danone boycott of 2001. Corporate Reputation Review, 11, 335-350.
  • Hyndman, N., & McDonnell, P. (2009). Governance and charities: An exploration of key themes and the development of a research agenda. Financial Accountability & Management, 25(1), 5-31.
  • Jaakkola, E., & Alexander, M. (2014). The role of customer engagement behavior in value co-creation: A service system perspective. Journal of Service Research, 17(3), 247-261.
  • Jung, K., & Valero, J. N. (2016). Assessing the evolutionary structure of homeless network: Social media use, keywords, and influential stakeholders. Technological Forecasting and Social Change, 110, 51-60.
  • Kim, R. Y. (2020). The value of followers on social media. IEEE Engineering Management Review, 48(2), 173-183.
  • Kocaman, R. (2021). A qualitative investigation of charity bazaars within the context of neo-institutional theory. (Yayımlanmamış Yüksek Lisans Tezi). Eskişehir, Anadolu Üniversitesi Sosyal Bilimler Enstitüsü.
  • Kocaman, R. (2024a). Exploring the underpinnings of why millennials engage in charitable activities: Empirical evidence from Türkiye. Journal of Philanthropy and Marketing, 29(1), e1831.
  • Kocaman, R. (2024b). Ortaklaşa değer yaratimi perspektifi ile gönüllü katilimin dinamikleri üzerine kavramsal bir model önerisi. Tüketici ve Tüketim Araştırmaları Dergisi, 16(1), 119-153.
  • Lee, Y. J. (2021). Liked on Facebook, liked for real? Nonprofits’ online popularity and financial performance. Nonprofit Management and Leadership, 31(3), 609-621.
  • Lee, Y. J., & Shon, J. (2023). Nonprofits’ online social capital and charitable support. Journal of Nonprofit & Public Sector Marketing, 35, 290-307.
  • LeRoux, K. (2009). Managing stakeholder demands: Balancing responsiveness to cli- ents and funding agents in nonprofit social service organizations. Administration & Society, 41, 158-184.
  • Li, Y., & Voida, A. (2024). Nonprofit organizations’ dialogic use of social media: Principles and practice. Journal of Nonprofit & Public Sector Marketing, 36(1), 65-90.
  • Lindblom, C. K. (1994). The implications of organizational legitimacy for corporate social performance and disclosure. Critical Perspectives on Accounting Conference (Sözlü Bildiri).
  • Lovejoy, K., & Saxton, G. D. (2012). Information, community, and action: How nonprofit organizations use social media. Journal of Computer-Mediated Communication, 17(3), 337-353.
  • Lovejoy, K., Waters, R., & Saxton, G. (2012). Engaging stakeholders through Twitter: How nonprofit organizations are getting more out of 140 characters or less. Public Relations Review, 38(2), 313-318.
  • Lucas, E. (2017). Reinventing the rattling tin: How UK charities use Facebook in fundraising. International Journal of Nonprofit and Voluntary Sector Marketing, 22(2), 1-9.
  • Lynn-Sze, J. C., & Fathi, N. N. B. (2023). The roles of social media influencers on online fundraising in Indonesia. Journal of Indonesian Economy and Business, 38(2), 105-118.
  • Macedo, I. M., & Carlos Pinho, J. (2006). The relationship between resource dependence and market orientation: The specific case of non‐profit organisations. European Journal of Marketing, 40(5/6), 533-553.
  • Manetti, G., & Bellucci, M. (2016). The use of social media for engaging stakeholders in sustainability reporting. Accounting, Auditing & Accountability Journal, 29(6), 985-1011.
  • Manetti, G., Bellucci, M., & Bagnoli, L. (2017). Stakeholder engagement and public information through social media: a study of Canadian and American public transportation agencies. The American Review of Public Administration, 47(8), 991-1009.
  • Maxwell, S. P., & Carboni, J. L. (2016). Social media management: Exploring Facebook engagement among high‐asset foundations. Nonprofit Management and Leadership, 27(2), 251-260.
  • Mehmood, A., Hajdini, J., Iaia, L., De Luca, F., & Sakka, G. (2023). Stakeholder engagement and SDGs: the role of social media in the European context. EuroMed Journal of Business, 18(1), 111-128.
  • Meyer, J. W., & Rowan, B. (1977). Institutionalized organizations: Formal structure as myth and ceremony. American Journal of Sociology, 83(2), 340-363.
  • Morris, R. D. (1987). Signaling, agency theory, and accounting policy choice. Accounting and Business Research, 18(69), 47-56.
  • Nah, S., & Saxton, G. (2013). Modeling the adoption and use of social media by nonprofit organizations. New Media & Society, 15(2), 294-313.
  • Obar, J. A., Zube, P., & Lampe, C. (2012). Advocacy 2.0: An analysis of how advocacy groups in the United States perceive and use social media as tools for facilitating civic engagement and collective action. Journal of Information Policy, 2, 1-25.
  • Özman, M., & Gossart, C. (2024). Interorganizational Network Portfolios and Social Media Adoption by Nonprofit Organizations. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 35(2), 374-385.
  • Parsons, L. M. (2003). Is accounting information from nonprofit organizations useful to donors? A review of charitable giving and value-relevance. Journal of Accounting Literature, 22, 104-129.
  • Pfeffer, J., & Salancik, G. R. (1978). The external control. New York: Routledge.
  • Prakash, A., & Gugerty, M. K. (2010). Trust but verify? Voluntary regulation programs in the nonprofit sector. Regulation & Governance, 4(1), 22-47.
  • Salamon, S. D., & Robinson, S. L. (2008). Trust that binds: the impact of collective felt trust on organizational performance. Journal of Applied Psychology, 93(3), 593-601.
  • Savage, G. T., Nix, T. W., Whitehead, C. J., & Blair, J. D. (1991). Strategies for assessing and managing organizational stakeholders. Academy of Management Perspectives, 5(2), 61-75.
  • Saxton, G. D., Kuo, J. S., & Ho, Y. C. (2012). The determinants of voluntary financial disclosure by nonprofit organizations. Nonprofit and Voluntary Sector Quarterly, 41(6), 1051-1071.
  • Saxton, G. D., & Wang, L. (2014). The social network effect: The determinants of giving through social media. Nonprofit and Voluntary Sector Quarterly, 43(5), 850-868.
  • Saxton, G. D., & Waters, R. D. (2014). What do stakeholders like on Facebook? Examining public reactions to nonprofit organizations’ informational, promotional, and community-building messages. Journal of Public Relations Research, 26(3), 280-299.
  • Scott, W. R. (2001). Institutional organizations. Thousand Oaks, CA: Sage.
  • Scott, W. R., & Davis, G. (2015). Organizations and organizing: Rational, natural and open systems perspectives. London: Routledge.
  • Seo, H., & Vu, H. T. (2020). Transnational nonprofits’ social media use: A survey of communications professionals and an analysis of organizational characteristics. Nonprofit and Voluntary Sector Quarterly, 49(4), 849-870.
  • Silard, A. (2018). Emotions for a cause: How the emotion expression of nonprofit leaders produces follower engagement and loyalty. Nonprofit and Voluntary Sector Quarterly, 47(2), 304-324.
  • Simaens, A., & Koster, M. (2013). Reporting on sustainable operations by third sector organizations: A signalling approach. Public Management Review, 15(7), 1040-1062.
  • Smith, J. N. (2018). The social network?: Nonprofit constituent engagement through social media. Journal of Nonprofit & Public Sector Marketing, 30(3), 294-316.
  • Spence, M. (1973). Job market signaling. Quarterly Journal of Economics, 87(3), 355-374.
  • Spence, M. (2002). Signaling in retrospect and the informational structure of markets. American Economic Review, 92(3), 434-459.
  • Statista (2024). https://www.statista.com/statistics/617136/digital-population-worldwide/ adresinden erişildi.
  • Suchman, M. C. (1995). Managing legitimacy: Strategic and institutional approaches. The Academy of Management Review, 20(3), 571-610.
  • Sun, R., & Asencio, H. D. (2019). Using social media to increase nonprofit organizational capacity. International Journal of Public Administration, 42(5), 392-404.
  • Svensson, P., Mahoney, T., & Hambrick, M. (2015). Twitter as a communication tool for non- profits: A study of sport-for-development organizations. Nonprofit and Voluntary Sector Quarterly, 44(6), 1086-1106.
  • Taylor, M., & Kent, M. L. (2014). Dialogic engagement: Clarifying foundational concepts. Journal of Public Relations Research, 26(5), 384-398.
  • Tian, F., Labban, A., Shearer, R., & Gal, Q. (2021). The impact of social media activity on nonprofit donations in China. Voluntas: International Journal of Voluntary and Nonprofit Organizations, 32(2), 488-497.
  • Tost, L. P. (2011). An integrative model of legitimacy judgments. Academy of Management Review, 36(4), 686-710.
  • Valkenburg, P. M., van Driel, I. I., & Beyens, I. (2022). The associations of active and passive social media use with well-being: A critical scoping review. New media & Society, 24(2), 530-549.
  • Veil, S. R., Buehner, T., & Palenchar, M. J. (2011). A work‐in‐process literature review: Incorporating social media in risk and crisis communication. Journal of Contingencies and Crisis Management, 19(2), 110-122.
  • Verhoef, P. C., Reinartz, W. J., & Krafft, M. (2010). Customer engagement as a new perspective in customer management. Journal of Service Research, 13(3), 247-252.
  • Viglia, G., Pera, R., & Bigné, E. (2018). The determinants of stakeholder engagement in digital platforms. Journal of Business Research, 89, 404-410.
  • Wallace, E., Buil, I., & De Chernatony, L. (2020). ‘Consuming good’on social media: What can conspicuous virtue signalling on Facebook tell us about prosocial and unethical intentions?. Journal of Business Ethics, 162(3), 577-592.
  • Waters, R., Burnett, E., Lamm, A., & Lucas, J. (2009). Engaging stakeholders through social networking: How nonprofit organizations are using Facebook. Public Relations Review, 35, 102-106.
  • Waters, R., & Jamal, J. (2011). Tweet, tweet, tweet: A content analysis of nonprofit organizations’ Twitter updates. Public Relations Review, 37(3), 321-324.
  • Westerman, G., Bonnet, D., & McAfee, A. (2014). The nine elements of digital transformation. MIT Sloan Management Review, 55(3), 1-6.
  • Xu, W., & Saxton, G. D. (2019). Does stakeholder engagement pay off on social media? A social capital perspective. Nonprofit and Voluntary Sector Quarterly, 48(1), 28-49.
  • Yang, C. S. (2018). An analysis of institutional pressures, green supply chain management, and green performance in the container shipping context. Transportation Research Part D: Transport and Environment, 61, 246-260.
  • Young, J. A. (2017). Facebook, Twitter and Blogs: The adoption and utilization of social media in nonprofit human service organizations. Human Service Organizations: Management, Leadership & Governance, 41(1), 44-57.
  • Yousef, M., Dietrich, T., Rundle‐Thiele, S., & Alhabash, S. (2022). Emotional appeals effectiveness in enhancing charity digital advertisements. Journal of Philanthropy and Marketing, 27(4), 1-13.

BAĞIŞ TOPLAMADA SOSYAL MEDYANIN ROLÜNE İLİŞKİN TEORİK BİR TARTIŞMA

Year 2024, Volume: 25 Issue: 4, 486 - 515, 31.12.2024
https://doi.org/10.53443/anadoluibfd.1529578

Abstract

Sosyal medyanın ortaya çıkışıyla birlikte hem bireylerin hem de örgütlerin iletişim biçimlerinde değişiklikler meydana gelmiştir. Bu yeni iletişimde başarılı olmak isteyen kar amaçsız örgütler de sosyal medyayı aktif bir şekilde kullanmaktadır. Sosyal medyanın bu denli yaygın kullanımı akademik anlamda da ilgi çekmiştir. Literatürde pek çok çalışma kar amaçsız örgütlerin faaliyetlerini sürdürebilir bir şekilde devam ettirebilmeleri için gerekli olan bağış ve sosyal medya arasındaki ilişkiyi araştırmıştır. Bunu yaparken de varsayımlarını farklı teoriler bağlamında geliştirdikleri görülmektedir. Bu konuda hem bütüncül bir bakış açısı sunmak hem de gelecek araştırmalara yeni kavrayışlar sağlamak amacıyla mevcut çalışmada üç farklı sosyal medya etkeni (ağ büyüklüğü, medya varlığı ve faaliyetleri ve takipçi katılımı) üç farklı teori (paydaş teorisi, sinyal teorisi ve meşruiyet teorisi) bağlamında tartışılmıştır. Ortaya çıkan tartışmaların teorik açıdan sosyal medya ve bağış toplama arasındaki ilişkiye odaklanacak çalışmalara yönlendirici fikirler sunması ve pratik açıdan ise kar amaçsız örgütlere sosyal medya kullanımında yol göstermesi beklenmektedir.

References

  • Alibakhshi, R., & Srivastava, S. C. (2022). Post-story: Influence of introducing story feature on social media posts. Journal of Management Information Systems, 39(2), 573-601.
  • Alonso-Cañadas, J., Galán-Valdivieso, F., Saraite-Sariene, L., & Caba-Pérez, M. C. (2019). Unpacking the drivers of stakeholder engagement in sustainable water management: NGOs and the use of Facebook, Water, 11, 1-19.
  • Amelia, S. R., & Dewi, M. K. (2021). How a nonprofit organization delivers online accountability through social media. International Review on Public and Nonprofit Marketing, 18(3), 317-334.
  • Auger, G. A. (2014). Rhetorical framing: Examining the message structure of nonprofit organizations on Twitter. International Journal of Nonprofit and Voluntary Sector Marketing, 19(4), 239-249.
  • Auter, Z. J., & Fine, J. A. (2018). Social media campaigning: Mobilization and fundraising on Facebook. Social Science Quarterly, 99(1), 185-200.
  • Behn, B. K., DeVries, D. D., & Lin, J. (2010). The determinants of transparency in nonprofit organizations: An exploratory study. Advances in Accounting, 26(1), 6-12.
  • Benito-Esteban, C., Garcia-Rodriguez, I., & Romero-Merino, M. E. (2019). Towards a higher transparency. The use of websites by NGDOs. UCJC Business and Society Review, 16(3), 44-71.
  • Bellucci, M., & Manetti, G. (2017). Facebook as a tool for supporting dialogic accounting? Evidence from large philanthropic foundations in the United States. Accounting, Auditing & Accountability Journal, 30(4), 874-905.
  • Bhati, A., & McDonnell, D. (2020). Success in an online giving day: The role of social media in fundraising. Nonprofit and Voluntary Sector Quarterly, 49(1), 74-92.
  • Bin-Nashwan, S. A., & Al-Daihani, M. (2021). Fundraising campaigns via social media platforms for mitigating the impacts of the COVID-19 epidemic. Journal of Islamic Marketing, 12(3), 576-597.
  • Bitektine, A. (2011). Toward a theory of social judgments of organizations: The case of legitimacy, reputation, and status. Academy of Management Review, 36(1), 151-179.
  • Bonsón, E., & Ratkai, M. (2013). A set of metrics to assess stakeholder engagement and social legitimacy on a corporate Facebook page. Online Information Review, 37(5), 787-803.
  • Brinkerhoff, D. W. (2005). Organizational legitimacy, capacity, and capacity development. (European Centre for Development Policy Management, Discussion paper No 58A). https://ecdpm.org/work/organisational-legitimacy-capacity-and-capacity-development adresinden erişildi.
  • Briones, R. L., Kuch, B., Liu, B. F., & Jin, Y. (2011). Keeping up with the digital age: How the American Red Cross uses social media to build relationships. Public Relations Review, 37(1), 37-43.
  • Colleoni, E. (2013). CSR communication strategies for organizational legitimacy in social media. Corporate Communications: An International Journal, 18(2), 228-248.
  • Campbell, D. A., & Lambright, K. T. (2020). Terms of engagement: Facebook and Twitter use among nonprofit human service organizations. Nonprofit Management and Leadership, 30(4), 545-568.
  • Caron, M. A., & Turcotte, M. F. B. (2009). Path dependence and path creation: Framing the extra‐financial information market for a sustainable trajectory. Accounting, Auditing & Accountability Journal, 22(2), 272-297.
  • Castelló, I., Morsing, M., & Schultz, F. (2013). Communicative dynamics and the polyphony of corporate social responsibility in the network society. Journal of Business Ethics, 118, 683-694.
  • Castelló, I., Etter, M., & Årup Nielsen, F. (2016). Strategies of legitimacy through social media: The networked strategy. Journal of Management Studies, 53(3), 402-432.
  • Chapman, C. M., Louis, W. R., Masser, B. M., & Thomas, E. F. (2022). Charitable Triad Theory: How donors, beneficiaries, and fundraisers influence charitable giving. Psychology & Marketing, 39(9), 1826-1848.
  • Chapman, C. M., Hornsey, M. J., Gillespie, N., & Lockey, S. (2023). Nonprofit scandals: A systematic review and conceptual framework. Nonprofit and Voluntary Sector Quarterly, 52(1), 278-312.
  • Chung, W., Chen, H., & Reid, E. (2009). Business stakeholder analyzer: An experiment of classifying stakeholders on the Web. Journal of American Society for Information Science and Technology, 60(1), 59-74.
  • Connelly, B. L., Certo, T., Ireland, R. D., & Reutzel, C. R. (2011). Signaling theory: A review and assessment. Journal of Management, 37(1), 39-67.
  • Coupland, C. (2006). Corporate social and environmental responsibility in web-based reports: Currency in the banking sector?. Critical Perspectives on Accounting, 17(7), 865-881.
  • Curtin, D., & Meijer, A. J. (2006). Does transparency strengthen legitimacy?. Information Polity, 11(2), 109-122.
  • Dart, R. (2004). The legitimacy of social enterprise. Nonprofit Management & Leadership, 14(4), 411-424.
  • Datareportal (2024). https://datareportal.com/reports/digital-2024-turkey adresinden erişildi.
  • Deegan, C., & Samkin, G. (2009). New Zealand financial accounting. Sydney: McGraw-Hill.
  • Deephouse, D. L. (1996). Does isomorphism legitimate? Academy of Management Journal, 39(4), 1024-1039.
  • Dehdashti, Y., Namin, A., Ratchford, B. T., & Chonko, L. B. (2022). The unanticipated dynamics of promoting crowdfunding donation campaigns on social media. Journal of Interactive Marketing, 57(1), 1-17.
  • Di Lauro, S., Tursunbayeva, A., & Antonelli, G. (2019). How nonprofit organizations use social media for fundraising: A systematic literature review. International Journal of Business and Management, 14(7), 1-22.
  • DiMaggio, P. J., & Powell, W. W. (1983). The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields. American Sociological Review, 48(2), 147-160.
  • Dixon, B., & Keyes, D. (2013). The permanent disruption of social media. Stanford Social Innovation Review, 11(1), 24-29.
  • Doerfel, M. L., & Taylor, M. (2017). The story of collective action: The emergence of ideological leaders, collective action network leaders, and cross-sector network partners in civil society. Journal of Communication, 67(6), 920-943.
  • Donath, J. (2007). Signals in social supernets. Journal of Computer-Mediated Communication, 13(1), 231-251.
  • Dumont, G. E. (2013). Nonprofit virtual accountability: An index and its application. Nonprofit and Voluntary Sector Quarterly, 42(5), 1049-1067.
  • Elvira-Lorilla, T., Garcia-Rodriguez, I., Romero-Merino, M. E., & Santamaria-Mariscal, M. (2023). The role of social media in nonprofit organizations’ fundraising. Nonprofit and Voluntary Sector Quarterly, 1-28.
  • Etter, M. A., & Vestergaard, A. (2015). Facebook and the public framing of a corporate crisis. Corporate Communications: An International Journal, 20(2), 163-177.
  • Etter, M., Colleoni, E., Illia, L., Meggiorin, K., & D’Eugenio, A. (2018). Measuring organizational legitimacy in social media: Assessing citizens’ judgments with sentiment analysis. Business & Society, 57(1), 60-97.
  • Fassin, Y. (2009). The stakeholder model refined. Journal of Business Ethics, 84(1), 113-135.
  • Feng, Y., Du, L., & Ling, Q. (2017). How social media strategies of nonprofit organizations affect consumer donation intention and word-of-mouth. Social Behavior and Personality: An International Journal, 45(11), 1775-1786.
  • Fischer, E., & Reuber, A. R. (2011). Social interaction via new social media:(How) can interactions on Twitter affect effectual thinking and behavior?. Journal of Business Venturing, 26(1), 1-18.
  • Flannery, H., Harris, R., & Rhine, C. (2009). 2008 Donor-centric internet giving benchmarking analysis. Charleston, SC: Target Analytics.
  • Freeman, R. E. 1984. Strategic management: A stakeholder approach. Boston: Pitman.
  • Freeman, R. E. (2017). Five challenges to stakeholder theory: A report on research in progress. D. M. Wasieleski & J. Weber (Eds.), Stakeholder management (s. 1-20) içinde. Bingley: Emerald Publishing Limited.
  • Gugerty, M. K. (2009). Signaling virtue: Voluntary accountability programs among nonprofit organizations. Policy Sciences, 42, 243-273.
  • Guidry, R. P., & Patten, D. M. (2010). Market reactions to the first‐time issuance of corporate sustainability reports: Evidence that quality matters. Sustainability Accounting, Management and Policy Journal, 1(1), 33-50.
  • Guo, C., & Acar, M. (2005). Understanding collaboration among nonprofit organizations: Combining resource dependency, institutional, and network perspectives. Nonprofit and Voluntary Sector Quarterly, 34(3), 340-361.
  • Guo, C., & Saxton, G. (2012). Tweeting social change: How social media are changing non-profit advocacy. Nonprofit and Voluntary Sector Quarterly, 43(1), 57-79.
  • Guo, C., & Saxton, G. D. (2018). Speaking and being heard: How nonprofit advocacy organizations gain attention on social media. Nonprofit and Voluntary Sector Quarterly, 47(1), 5-26.
  • Hackler, D., & Saxton, G. D. (2007). The strategic use of information technology by nonprofit organizations: Increasing capacity and untapped potential. Public Administration Review, 67, 474-487.
  • Harris, E. E., Neely, D. G., & Saxton, G. D. (2023). Social media, signaling, and donations: Testing the financial returns on nonprofits’ social media investment. Review of Accounting Studies, 28, 658-688. Haski-Leventhal, D., & Foot, C. (2016). The relationship between disclosure and household donations to nonprofit organizations in Australia. Nonprofit and Voluntary Sector Quarterly, 45(5), 992-1012.
  • Ihm, J. (2022). How individuals use nonprofit organizations’ social media pages: Understanding functions of and networks from individual posts for social change. Public Relations Review, 48(5), 102252.
  • Holmstrom, B. R., & Tirole, J. (1989). The theory of the firm. Handbook of Industrial Organization, 1, 61-133.
  • Hunter, M. L., Le Menestrel, M., & de Bettignies, H. C. (2008). Beyond control: Crisis strategies and stakeholder media in the Danone boycott of 2001. Corporate Reputation Review, 11, 335-350.
  • Hyndman, N., & McDonnell, P. (2009). Governance and charities: An exploration of key themes and the development of a research agenda. Financial Accountability & Management, 25(1), 5-31.
  • Jaakkola, E., & Alexander, M. (2014). The role of customer engagement behavior in value co-creation: A service system perspective. Journal of Service Research, 17(3), 247-261.
  • Jung, K., & Valero, J. N. (2016). Assessing the evolutionary structure of homeless network: Social media use, keywords, and influential stakeholders. Technological Forecasting and Social Change, 110, 51-60.
  • Kim, R. Y. (2020). The value of followers on social media. IEEE Engineering Management Review, 48(2), 173-183.
  • Kocaman, R. (2021). A qualitative investigation of charity bazaars within the context of neo-institutional theory. (Yayımlanmamış Yüksek Lisans Tezi). Eskişehir, Anadolu Üniversitesi Sosyal Bilimler Enstitüsü.
  • Kocaman, R. (2024a). Exploring the underpinnings of why millennials engage in charitable activities: Empirical evidence from Türkiye. Journal of Philanthropy and Marketing, 29(1), e1831.
  • Kocaman, R. (2024b). Ortaklaşa değer yaratimi perspektifi ile gönüllü katilimin dinamikleri üzerine kavramsal bir model önerisi. Tüketici ve Tüketim Araştırmaları Dergisi, 16(1), 119-153.
  • Lee, Y. J. (2021). Liked on Facebook, liked for real? Nonprofits’ online popularity and financial performance. Nonprofit Management and Leadership, 31(3), 609-621.
  • Lee, Y. J., & Shon, J. (2023). Nonprofits’ online social capital and charitable support. Journal of Nonprofit & Public Sector Marketing, 35, 290-307.
  • LeRoux, K. (2009). Managing stakeholder demands: Balancing responsiveness to cli- ents and funding agents in nonprofit social service organizations. Administration & Society, 41, 158-184.
  • Li, Y., & Voida, A. (2024). Nonprofit organizations’ dialogic use of social media: Principles and practice. Journal of Nonprofit & Public Sector Marketing, 36(1), 65-90.
  • Lindblom, C. K. (1994). The implications of organizational legitimacy for corporate social performance and disclosure. Critical Perspectives on Accounting Conference (Sözlü Bildiri).
  • Lovejoy, K., & Saxton, G. D. (2012). Information, community, and action: How nonprofit organizations use social media. Journal of Computer-Mediated Communication, 17(3), 337-353.
  • Lovejoy, K., Waters, R., & Saxton, G. (2012). Engaging stakeholders through Twitter: How nonprofit organizations are getting more out of 140 characters or less. Public Relations Review, 38(2), 313-318.
  • Lucas, E. (2017). Reinventing the rattling tin: How UK charities use Facebook in fundraising. International Journal of Nonprofit and Voluntary Sector Marketing, 22(2), 1-9.
  • Lynn-Sze, J. C., & Fathi, N. N. B. (2023). The roles of social media influencers on online fundraising in Indonesia. Journal of Indonesian Economy and Business, 38(2), 105-118.
  • Macedo, I. M., & Carlos Pinho, J. (2006). The relationship between resource dependence and market orientation: The specific case of non‐profit organisations. European Journal of Marketing, 40(5/6), 533-553.
  • Manetti, G., & Bellucci, M. (2016). The use of social media for engaging stakeholders in sustainability reporting. Accounting, Auditing & Accountability Journal, 29(6), 985-1011.
  • Manetti, G., Bellucci, M., & Bagnoli, L. (2017). Stakeholder engagement and public information through social media: a study of Canadian and American public transportation agencies. The American Review of Public Administration, 47(8), 991-1009.
  • Maxwell, S. P., & Carboni, J. L. (2016). Social media management: Exploring Facebook engagement among high‐asset foundations. Nonprofit Management and Leadership, 27(2), 251-260.
  • Mehmood, A., Hajdini, J., Iaia, L., De Luca, F., & Sakka, G. (2023). Stakeholder engagement and SDGs: the role of social media in the European context. EuroMed Journal of Business, 18(1), 111-128.
  • Meyer, J. W., & Rowan, B. (1977). Institutionalized organizations: Formal structure as myth and ceremony. American Journal of Sociology, 83(2), 340-363.
  • Morris, R. D. (1987). Signaling, agency theory, and accounting policy choice. Accounting and Business Research, 18(69), 47-56.
  • Nah, S., & Saxton, G. (2013). Modeling the adoption and use of social media by nonprofit organizations. New Media & Society, 15(2), 294-313.
  • Obar, J. A., Zube, P., & Lampe, C. (2012). Advocacy 2.0: An analysis of how advocacy groups in the United States perceive and use social media as tools for facilitating civic engagement and collective action. Journal of Information Policy, 2, 1-25.
  • Özman, M., & Gossart, C. (2024). Interorganizational Network Portfolios and Social Media Adoption by Nonprofit Organizations. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 35(2), 374-385.
  • Parsons, L. M. (2003). Is accounting information from nonprofit organizations useful to donors? A review of charitable giving and value-relevance. Journal of Accounting Literature, 22, 104-129.
  • Pfeffer, J., & Salancik, G. R. (1978). The external control. New York: Routledge.
  • Prakash, A., & Gugerty, M. K. (2010). Trust but verify? Voluntary regulation programs in the nonprofit sector. Regulation & Governance, 4(1), 22-47.
  • Salamon, S. D., & Robinson, S. L. (2008). Trust that binds: the impact of collective felt trust on organizational performance. Journal of Applied Psychology, 93(3), 593-601.
  • Savage, G. T., Nix, T. W., Whitehead, C. J., & Blair, J. D. (1991). Strategies for assessing and managing organizational stakeholders. Academy of Management Perspectives, 5(2), 61-75.
  • Saxton, G. D., Kuo, J. S., & Ho, Y. C. (2012). The determinants of voluntary financial disclosure by nonprofit organizations. Nonprofit and Voluntary Sector Quarterly, 41(6), 1051-1071.
  • Saxton, G. D., & Wang, L. (2014). The social network effect: The determinants of giving through social media. Nonprofit and Voluntary Sector Quarterly, 43(5), 850-868.
  • Saxton, G. D., & Waters, R. D. (2014). What do stakeholders like on Facebook? Examining public reactions to nonprofit organizations’ informational, promotional, and community-building messages. Journal of Public Relations Research, 26(3), 280-299.
  • Scott, W. R. (2001). Institutional organizations. Thousand Oaks, CA: Sage.
  • Scott, W. R., & Davis, G. (2015). Organizations and organizing: Rational, natural and open systems perspectives. London: Routledge.
  • Seo, H., & Vu, H. T. (2020). Transnational nonprofits’ social media use: A survey of communications professionals and an analysis of organizational characteristics. Nonprofit and Voluntary Sector Quarterly, 49(4), 849-870.
  • Silard, A. (2018). Emotions for a cause: How the emotion expression of nonprofit leaders produces follower engagement and loyalty. Nonprofit and Voluntary Sector Quarterly, 47(2), 304-324.
  • Simaens, A., & Koster, M. (2013). Reporting on sustainable operations by third sector organizations: A signalling approach. Public Management Review, 15(7), 1040-1062.
  • Smith, J. N. (2018). The social network?: Nonprofit constituent engagement through social media. Journal of Nonprofit & Public Sector Marketing, 30(3), 294-316.
  • Spence, M. (1973). Job market signaling. Quarterly Journal of Economics, 87(3), 355-374.
  • Spence, M. (2002). Signaling in retrospect and the informational structure of markets. American Economic Review, 92(3), 434-459.
  • Statista (2024). https://www.statista.com/statistics/617136/digital-population-worldwide/ adresinden erişildi.
  • Suchman, M. C. (1995). Managing legitimacy: Strategic and institutional approaches. The Academy of Management Review, 20(3), 571-610.
  • Sun, R., & Asencio, H. D. (2019). Using social media to increase nonprofit organizational capacity. International Journal of Public Administration, 42(5), 392-404.
  • Svensson, P., Mahoney, T., & Hambrick, M. (2015). Twitter as a communication tool for non- profits: A study of sport-for-development organizations. Nonprofit and Voluntary Sector Quarterly, 44(6), 1086-1106.
  • Taylor, M., & Kent, M. L. (2014). Dialogic engagement: Clarifying foundational concepts. Journal of Public Relations Research, 26(5), 384-398.
  • Tian, F., Labban, A., Shearer, R., & Gal, Q. (2021). The impact of social media activity on nonprofit donations in China. Voluntas: International Journal of Voluntary and Nonprofit Organizations, 32(2), 488-497.
  • Tost, L. P. (2011). An integrative model of legitimacy judgments. Academy of Management Review, 36(4), 686-710.
  • Valkenburg, P. M., van Driel, I. I., & Beyens, I. (2022). The associations of active and passive social media use with well-being: A critical scoping review. New media & Society, 24(2), 530-549.
  • Veil, S. R., Buehner, T., & Palenchar, M. J. (2011). A work‐in‐process literature review: Incorporating social media in risk and crisis communication. Journal of Contingencies and Crisis Management, 19(2), 110-122.
  • Verhoef, P. C., Reinartz, W. J., & Krafft, M. (2010). Customer engagement as a new perspective in customer management. Journal of Service Research, 13(3), 247-252.
  • Viglia, G., Pera, R., & Bigné, E. (2018). The determinants of stakeholder engagement in digital platforms. Journal of Business Research, 89, 404-410.
  • Wallace, E., Buil, I., & De Chernatony, L. (2020). ‘Consuming good’on social media: What can conspicuous virtue signalling on Facebook tell us about prosocial and unethical intentions?. Journal of Business Ethics, 162(3), 577-592.
  • Waters, R., Burnett, E., Lamm, A., & Lucas, J. (2009). Engaging stakeholders through social networking: How nonprofit organizations are using Facebook. Public Relations Review, 35, 102-106.
  • Waters, R., & Jamal, J. (2011). Tweet, tweet, tweet: A content analysis of nonprofit organizations’ Twitter updates. Public Relations Review, 37(3), 321-324.
  • Westerman, G., Bonnet, D., & McAfee, A. (2014). The nine elements of digital transformation. MIT Sloan Management Review, 55(3), 1-6.
  • Xu, W., & Saxton, G. D. (2019). Does stakeholder engagement pay off on social media? A social capital perspective. Nonprofit and Voluntary Sector Quarterly, 48(1), 28-49.
  • Yang, C. S. (2018). An analysis of institutional pressures, green supply chain management, and green performance in the container shipping context. Transportation Research Part D: Transport and Environment, 61, 246-260.
  • Young, J. A. (2017). Facebook, Twitter and Blogs: The adoption and utilization of social media in nonprofit human service organizations. Human Service Organizations: Management, Leadership & Governance, 41(1), 44-57.
  • Yousef, M., Dietrich, T., Rundle‐Thiele, S., & Alhabash, S. (2022). Emotional appeals effectiveness in enhancing charity digital advertisements. Journal of Philanthropy and Marketing, 27(4), 1-13.
There are 116 citations in total.

Details

Primary Language Turkish
Subjects Digital Marketing, Marketing Communications
Journal Section Review
Authors

Rıdvan Kocaman 0000-0002-0008-7041

Publication Date December 31, 2024
Submission Date August 7, 2024
Acceptance Date September 10, 2024
Published in Issue Year 2024 Volume: 25 Issue: 4

Cite

APA Kocaman, R. (2024). BAĞIŞ TOPLAMADA SOSYAL MEDYANIN ROLÜNE İLİŞKİN TEORİK BİR TARTIŞMA. Anadolu Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, 25(4), 486-515. https://doi.org/10.53443/anadoluibfd.1529578


This work is licensed under Creative Commons Attribution-NonCommercial 4.0 International License since 2023.