Hasta Memnuniyeti ile Psikolojik İyi Oluş Arasındaki İlişkide Hasta– Hekim İletişiminin Aracı Rolü

Abstract

Hasta–hekim iletişimi, toplumun bütününü etkileyen birçok süreci etkileyen çok yönlü bir olgudur. Hastalar ve hekimler arasında kurulan nitelikli iletişim, hem hastaların tedavi süreçlerini hem de psikolojik iyi oluşlarını olumlu yönde etkileyebilmektedir. Bu çalışma, bireylerin sağlık hizmetlerinden algıladıkları memnuniyetin psikolojik iyi oluşlarıyla nasıl ilişkili olduğunu ve iletişimin bu ilişkide açıklayıcı bir mekanizma olarak rol oynayıp oynamadığını incelemeyi amaçlamaktadır. Araştırmanın örneklemini, Türkiye’deki devlet hastanelerinden sağlık hizmeti alan ve kartopu örnekleme yöntemiyle ulaşılan 18–66 yaş arası 317 gönüllü katılımcı (Ort. = 32.7, SS = 11.1) oluşturmaktadır. Veriler çevrimiçi olarak Hasta–Hekim İletişimi Ölçeği, Hasta Memnuniyeti Ölçeği ve Psikolojik İyi Oluş Ölçeği kullanılarak toplanmıştır. Araştırma hipotezlerini test etmek amacıyla Pearson korelasyon analizi ve aracılık analizi (Model 4) kullanılmıştır. Bulgular, hasta memnuniyeti, hasta–hekim iletişimi ve psikolojik iyi oluş arasında pozitif yönlü anlamlı ilişkiler olduğunu göstermiştir. Aracılık analizi sonuçları, hasta–hekim iletişiminin hasta memnuniyeti ile psikolojik iyi oluş arasındaki ilişkide kısmi aracı rol oynadığını ortaya koymuştur. Model toplam varyansın %12’sini açıklamış olup, hekimlerle kurulan nitelikli iletişimin hizmet memnuniyeti ile psikolojik iyi oluş arasındaki ilişkide açıklayıcı bir mekanizma olarak işlev görebileceğini göstermiştir. Bulgular kamu sağlığı politikaları, kurumsal düzenlemeler ve klinik iletişim eğitimleri çerçevesinde tartışılmıştır.

Keywords

• psikolojik iyi oluş
• hasta-hekim iletişimi
• hasta memnuniyeti
• kamu sağlığı

Ethical Statement

Etik Kurul izni dosya olarak yüklenmiştir.

The Mediating Role of Patient–Physician Communication in the Relationship Between Patient Satisfaction and Psychological Well-Being

Abstract

Patient–physician communication is a multidimensional phenomenon that influences numerous processes affecting society. High-quality communication established between patients and physicians can positively affect both patients’ treatment processes and their psychological wellbeing. This study examines how individuals’ perceived satisfaction with healthcare services is associated with their psychological well-being and whether communication serves as an explanatory mechanism in this relationship. The study sample consisted of 317 volunteer participants (M = 32.7, SD = 11.1), aged 18 to 66, who received healthcare services at public hospitals in Türkiye and were recruited using snowball sampling. Data were collected online using the Patient–Physician Communication Scale, the Patient Satisfaction Scale, and the Psychological Well-Being Scale. Pearson correlation analysis and mediation analysis (Model 4) were employed to test the study hypotheses. The results indicated significant positive relationships among patient satisfaction, patient–physician communication, and psychological well-being. The mediation analysis showed that patient–physician communication partially mediates the relationship between patient satisfaction and psychological well-being. The model explained 12% of the total variance, indicating that high-quality communication with physicians may function as an explanatory mechanism linking service satisfaction and psychological well-being. The findings are discussed within the framework of public health policies, institutional regulations, and clinical communication training.

Keywords

• psychological well-being
• patient–physician communication
• patient satisfaction
• public health

Ethical Statement

The Ethics Committee approval document has been uploaded.

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