Effective Stakeholder Engagement for Libraries: Analysis of Volunteering in Public Libraries

Abstract

Volunteerism through social responsibility is one of the most effective ways to ensure stakeholder participation in libraries. In this context, volunteering is regarded as the time and effort devoted to providing benefit to another person, group, or organization. This study analyzes the role of library volunteers in libraries; the benefits, issues, or main problems encountered; staff-volunteer harmony; and volunteer recruitment, training, and policies within the scope of effective stakeholder engagement. The main purpose of this study is to address stakeholder and stakeholder-engagement issues within the framework of libraries and to evaluate library volunteering. The results show provincial and district public libraries in Türkiye to have been working in harmony with volunteers for many years as a strong stakeholder in the provision of different services and the realization of activities. The study discusses the benefits of working with volunteers in libraries in terms of all stakeholders. However, finding appropriate volunteers, volunteer management and planning, training and assistance needs, user dissatisfaction, and not preferring to volunteer for financial reasons have been identified as the main issues and problems. In addition, in order to be successful in volunteering, the need has emerged for an official volunteer policy that will guide volunteer management and volunteers in libraries. This study draws attention to the strategic importance volunteers have in public libraries and presents suggestions on how to have successful volunteerism. This study sheds light on library volunteerism through stakeholder participation and provides novel contributions to the existing literature through its comprehensive evaluation of provincial and district public libraries.

Keywords

• Stakeholders
• Library stakeholders
• Stakeholder engagement
• Stakeholder engagement with libraries
• Library volunteers
• Volunteer management in libraries

Kütüphaneler İçin Etkili Paydaş Katılımı: Halk Kütüphanelerinde Gönüllülük Örneği

Abstract

Kütüphanelerde paydaş katılımının en etkili uygulama alanı sosyal sorumluluk içeren gönüllü çalışmalarıdır. Bu araştırmanın temel amacı, paydaş ve paydaş katılımı konularının kütüphaneler açısından ele alınması ve bu kapsamda halk kütüphanelerinde kütüphane gönüllülüğünün değerlendirilmesidir. Araştırmada, etkili paydaş katılımı kapsamında kütüphane gönüllülerinin, kütüphanelerdeki rolleri, tüm taraflar için yararları, karşılaşılan konu veya temel sorunlar, gönüllü bulma-işe alma, gönüllü eğitimi ve gönüllü politikaları üzerine yapılan anket verileri değerlendirilerek bir analiz yapılmıştır. Araştırma sonucunda; Türkiye’de il ve ilçe halk kütüphanelerinin uzun yıllardır, farklı hizmetlerin sunulmasında ve etkinliklerin gerçekleştirilmesinde paydaş olarak gönüllülerle uyum içinde çalıştığı ortaya çıkmıştır. Kütüphanelerde gönüllülerle çalışmanın yararları (personele zaman kazandırması, yeni hizmetlerin sunumuna olanak tanıması, ekonomik, toplumsal ve kişisel tatmin vb.) yanısıra uygun gönüllünün bulunması, yönetim-planlama, eğitim-yardım ihtiyaçları, kullanıcı memnuniyetsizliği ve gönüllülüğün maddi nedenlerden dolayı tercih edilmemesi gibi temel konu ve sorunlar olarak tespit edilmiştir. Bu sorunların giderilmesi ve gönüllülükte başarılı olmak adına kütüphanelerde gönüllü yönetimine ve gönüllülere rehber olacak resmî gönüllü politikalarının gerekliliği ortaya çıkmıştır. Bu araştırma ile halka kütüphanelerinde gönüllülerin stratejik önemine dikkat çekilmekte ve gönüllü çalışmalarından istenen başarının elde edilmesi için öneriler sunulmaktadır. Paydaş katılımı kapsamında gönüllülüğün ele alınarak incelenmesi ve Türkçe literatürde il ve ilçe halk kütüphanelerinin gönüllülerle çalışmalarını ve değerlendirmelerini içeren kapsamlı bir çalışmanın olmaması bu araştırmanın önemini göstermektedir.

Keywords

• Paydaş
• Kütüphane paydaşları
• Paydaş katılımı
• Kütüphanelerde paydaş katılımı
• Kütüphanelerde gönüllülük
• Kütüphanelerde gönüllü yönetimi

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