Research Article
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Kütüphanelerde ChatGPT Uygulamaları - Zorluklar ve Fırsatlar

Year 2023, , 18 - 26, 18.01.2024

Muhammad Yousuf Ali

https://doi.org/10.26650/bba.2023.20.1364582

Abstract

Bu çalışmanın amacı, yeni başlatılan yapay zeka tabanlı ChatGPT’nin kütüphane hizmetleri üzerindeki etkisini ve etkinliğini araştırmaktır. Çalışma, kütüphaneler ve bilgi merkezleri gibi ortamlardaki ChatGPT uygulamalarının bir analizini sunmaktadır. Bu çalışmada nitel yöntem uygulanmıştır. Veri toplama aracı ChatGPT ile gerçekleştirilen görüşmelerdir. ChatGPT’ye kütüphane ve bilgi yönetimi performansı hakkında altı açık uçlu soru sorulmuştur. Bulgular, ChatGPT’nin kütüphaneler ve kullanıcıları için yararlı bir araç olduğunu göstermektedir. ChatGPT diğer chatbotlara göre daha gelişmiştir. Bilgiye erişimi, bilgiye en hızlı şekilde ulaşmayı, kaynak geliştirmeyi, danışma hizmetlerini, kütüphane eğitimini ve araştırma faaliyetlerini destekler. Bu çalışma, ChatGBT ile yapılan görüşemeler ve ChatGPT’den alınan yanıtlara dayanan yenilikçi bir çalışmadır. Daha önce ChatGPT ile kütüphane ve bilgi hizmetleri bağlamında yapılan birkaç çalışmanın varlığı söz konusudur.Ancak bunlar bu çalışmada tartışılan altı soruyu kapsamamaktadır ChatGPT en yeni chatbot’a sahiptir. Sonuç olarak bu çalışma, kütüphanecilerin ve kütüphane politika yapıcılarının bu teknolojiyi edinmelerine ve kütüphane hizmetlerinde ChatGPT’yi adil bir şekilde kullanmalarına yardımcı olabilir.

Keywords

ChatGPT Chatbot Doğal Dil İşleme (NLP) Yapay Zeka Sohbet Referansları Bilgiye Erişim

Ethical Statement

This research work prepared under the international ethical guidelines.

Supporting Institution

There is no conflict of interest in this research work.

References

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  • Adetayo, A. J. (2023). ChatGPT and librarians for reference consultations. Internet Reference Services Quarterly, 1-17. google scholar
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  • Radford, A., Narasimhan, K., Salimans, T., & Sutskever, I. (2018). Improving language understanding by generative pre-training. https://www.cs.ubc.ca/ amuham01/LING530/papers/radford2018improving.pdf google scholar
  • Rigby, M. (2023). Artificial imaginings: ChatGPT envisions its future in academic libraries. College & Research Libraries News, 84(7). https://doi.org/10.5860/crln.84.7.258. google scholar
  • Sanji, M., Behzadi, H., & Gomroki, G. (2022). Chatbot: An intelligent tool for libraries. Library Hi Tech News. google scholar
  • Siri (2020). Wikipedia. https://en.wikipedia.org/w/index.php?title=Siri&oldid=942524254. google scholar
  • Subaveerapandiyan A., Vinoth A. & Tiwary, N. (2023). Netizens, academicians, and information professionals’ opinions about AI with special reference to ChatGPT. Library Philosophy and Practices. google scholar
  • Tate, T., Doroudi, S., Ritchie, D., & Xu, Y. (2023). Educational research and AI-generated writing: Confronting the coming tsunami. google scholar
  • Verma M. (2023). Novel study on AI-based Chatbot (ChatGPT) impacts on the traditional library management. International Journal of Trend in Scientific Research and Development (ijtsrd), V-7(1), 961-964.https://www.ijtsrd.com/papers/ijtsrd52767.pdf google scholar
  • Wan, S. (2022, March). Developing an Engati-based library chatbot to improve reference services. In: Innovation and Experiential Learning in Academic Libraries: Meeting the Needs of Twenty-first Century Students (p. 189). google scholar
  • Watson assistant | IBM cloud. (2020, February 19). https://www.ibm.com/cloud/watson-assistant/. google scholar
  • Weizenbaum, J. (1966). ELIZA- A computer program for the study of natural language communication between man and machine. Communications of the ACM, 9(1), 36e45. google scholar
  • Yan, R., Zhao, X., & Mazumdar, S. (2023). Chatbots in libraries: A systematic literature review. Education for Information, 1-19. google scholar
  • Yao, F., Zhang, C., & Chen, W. (2015). Smart talking robot Xiaotu: Participatory library service based on artificial intelligence. Library Hi Tech, 33(2), 245-260. https://doi.org/10.1108/LHT-02-2015-0010 google scholar
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AI ChatGPT Applications in Libraries - Challenges and Opportunities

Year 2023, , 18 - 26, 18.01.2024

Muhammad Yousuf Ali

https://doi.org/10.26650/bba.2023.20.1364582

Abstract

The purpose of this study was to explore the impact of and effect on library services of the newly launched AI-based ChatGPT. The study presents an analysis of ChatGPT applications in environments such as libraries and information centers. Qualitative methodology was applied in this study. The data collection tool was that of interviews which were conducted with ChatGPT. Six open-ended questions were asked of ChatGPT about the library and information management performance. The findings show that ChatGPT is a helpful tool for libraries and their users. ChatGPT is more advanced compared to other chatbots. It supports information access, the fastest retrieval of information, resource development, reference services, library instruction, and research activities. This is an innovative study based on interviews and responses taken from ChatGPT. A few studies were previously conducted with ChatGPT in the context of library and information services. However, these did not cover the six questions discussed in this study. ChatGPT has the latest chatbot. This study helps librarians and library policymakers acquire this technology and make fair use of ChatGPT in library services.

Keywords

ChatGPT Chatbot Natural Language Processing (NLP) Artificial Intelligence Chat References Information retrieval

References

  • Adamopoulou, E., & Moussiades, L. (2020, June). An overview of chatbot technology. In: IFIP International Conference on Artificial Intelligence Applications and Innovations (pp. 373-383). Springer. google scholar
  • Adetayo, A. J. (2023). ChatGPT and librarians for reference consultations. Internet Reference Services Quarterly, 1-17. google scholar
  • Ali, M. Y., & Haider, K. (2016). An analysis of digital reference services tools and usage in university libraries of Karachi. Pakistan Library & Information Science Journal, 47(1), 20-29. google scholar
  • Ali, M. Y., Naeem, S. B., & Bhatti, R. (2020). Artificial intelligence tools and perspectives of university librarians: An overview. Business Information Review, 37(3), 116-124. https://doi.org/10.1177/0266382120952016 google scholar
  • Ali, M.Y., Naeem, S.B., Bhatti, R. and Richardson, J. (2022).Artificial intelligence application in university libraries of Pakistan: SWOT analysis and implications. Global Knowledge, Memory and Communication. https://doi.org/10.1108/GKMC-12-2021-0203 google scholar
  • Allison, D. (2012). Chatbots in the library: Is it time? Library Hi Tech, 30(1), 95-107. https://doi.org/10.1108/07378831211213238. google scholar
  • Bagchi, M. (2020). Conceptualising a library chatbot using open source conversational artificial intelligence. DESIDOC Journal of Library & Information Technology, 40(6). google scholar
  • Chen, X. (2023). ChatGPT and its possible impact on library reference services. Internet Reference Services Quarterly, 1-9. google scholar
  • Cox, C., & Tzoc, E. (2023). ChatGPT: Implications for academic libraries. College & Research Libraries News, 84(3), 99. google scholar
  • Creswell J. (2003). Research design, qualitative, quantitative and mixed methods (2 Ed.).Sage. google scholar
  • Creswell J. (2009). Research design, qualitative, quantitative and mixed methods(3.ed.). Sage. google scholar
  • Dawa, T., Dhendup, S., Tashi, S., & Rosso, M. A (2023). Technology literacies and Chat GPT: Perspectives on emerging technology adoption in academic writing. google scholar
  • Edgcomb J. B., & Zima, B. (2019) Machine learning, natural language processing, and the electronic health record: Innovations in mental health google scholar
  • Services research. Psychiatric Services, 70(4): 346-349. https://doi.org/10.1176/appi.ps.201800401 google scholar
  • Ehrenpreis, M., & DeLooper, J. (2022). Implementing a chatbot on a library website. Journal of Web Librarianship, 1-23. google scholar
  • Kirmani, A. R. (2022). Artificial intelligence-enabled science poetry. ACS Energy Letters, 8, 574-576. google scholar
  • Kirtania, D. K. (2023). OpenAI ChatGPT for Library and Information Science (LIS) professionals. Available at SSRN 4404903. google scholar
  • Kirtania, D.K. & Patra, S.K., (2023). OpenAI ChatGPT generated content and similarity index: A study of selected terms from the Library & Information Science (LIS). QEIOS. https://doi.org/10.32388/fo1cp6. google scholar
  • Lai, K. (2023). How well does ChatGPT handle reference inquiries? An analysis based on question types and question complexities. College & Research Libraries, 84(6), 974. google scholar
  • Lund, B. D., & Wang, T. (2023). Chatting about ChatGPT: How may AI and GPT impact academia and libraries?. Library Hi Tech News, 40(3), 26-29. google scholar
  • Mali, M. T. S., & Deshmukh , R. K. (2023). Use of Chat GPT in library Services. International Journal of Creative Research Thoughts (IJCRT), 11(4), 264-266. google scholar
  • Mali, M. T. S., & Deshmukh , R. K. (2023). Use of Chat GPT in library services. International Journal of Creative Research Thoughts (UCRT), 11(4), 264-266. google scholar
  • Nawaz, N., & Saldeen, M. A. (2020). Artificial intelligence chatbots for library reference services. Journal of Management Information & Decision Sciences, 23. google scholar
  • Nguyen, M. H. (2023). Academic writing and AI: Day-1 experiment (No. xgqu5). Center for Open Science. google scholar
  • Nguyen, T. T., Le, A. D., Hoang, H. T., & Nguyen, T. (2021). NEU-chatbot: Chatbot for admission of National Economics University. Computers and Education: Artificial Intelligence, 2, 100036, 1-6. https://doi.org/10.1016/j.caeai.2021.100036 google scholar
  • Panda, S., Kaur, N., 2023. Exploring the viability of ChatGPT as an alternative to traditional chatbot systems in library and information centers. Library Hi Tech News. https://doi.org/10.1108/lhtn-02-2023-0032 google scholar
  • Pavlik, J. V. (2023). Collaborating with ChatGPT: Considering the implications of generative artificial intelligence for journalism and media education. Journalism & Mass Communication Educator, 10776958221149577. google scholar
  • Pival, P. R. (2023). How to incorporate artificial intelligence (AI) into your library workflow. Library Hi Tech News. google scholar
  • Radford, A., Narasimhan, K., Salimans, T., & Sutskever, I. (2018). Improving language understanding by generative pre-training. https://www.cs.ubc.ca/ amuham01/LING530/papers/radford2018improving.pdf google scholar
  • Rigby, M. (2023). Artificial imaginings: ChatGPT envisions its future in academic libraries. College & Research Libraries News, 84(7). https://doi.org/10.5860/crln.84.7.258. google scholar
  • Sanji, M., Behzadi, H., & Gomroki, G. (2022). Chatbot: An intelligent tool for libraries. Library Hi Tech News. google scholar
  • Siri (2020). Wikipedia. https://en.wikipedia.org/w/index.php?title=Siri&oldid=942524254. google scholar
  • Subaveerapandiyan A., Vinoth A. & Tiwary, N. (2023). Netizens, academicians, and information professionals’ opinions about AI with special reference to ChatGPT. Library Philosophy and Practices. google scholar
  • Tate, T., Doroudi, S., Ritchie, D., & Xu, Y. (2023). Educational research and AI-generated writing: Confronting the coming tsunami. google scholar
  • Verma M. (2023). Novel study on AI-based Chatbot (ChatGPT) impacts on the traditional library management. International Journal of Trend in Scientific Research and Development (ijtsrd), V-7(1), 961-964.https://www.ijtsrd.com/papers/ijtsrd52767.pdf google scholar
  • Wan, S. (2022, March). Developing an Engati-based library chatbot to improve reference services. In: Innovation and Experiential Learning in Academic Libraries: Meeting the Needs of Twenty-first Century Students (p. 189). google scholar
  • Watson assistant | IBM cloud. (2020, February 19). https://www.ibm.com/cloud/watson-assistant/. google scholar
  • Weizenbaum, J. (1966). ELIZA- A computer program for the study of natural language communication between man and machine. Communications of the ACM, 9(1), 36e45. google scholar
  • Yan, R., Zhao, X., & Mazumdar, S. (2023). Chatbots in libraries: A systematic literature review. Education for Information, 1-19. google scholar
  • Yao, F., Zhang, C., & Chen, W. (2015). Smart talking robot Xiaotu: Participatory library service based on artificial intelligence. Library Hi Tech, 33(2), 245-260. https://doi.org/10.1108/LHT-02-2015-0010 google scholar
  • Zong, M., & Krishnamachari, B. (2022). A survey on GPT-3. arXiv.arXiv:2212.00857. google scholar
There are 41 citations in total.

Details

Primary Language English
Subjects Information Systems (Other)
Journal Section Research Articles
Authors

Muhammad Yousuf Ali 0000-0002-5715-3070

Publication Date January 18, 2024
Published in Issue Year 2023

Cite

APA Ali, M. Y. (2024). AI ChatGPT Applications in Libraries - Challenges and Opportunities. Bilgi Ve Belge Araştırmaları(20), 18-26. https://doi.org/10.26650/bba.2023.20.1364582
AMA Ali MY. AI ChatGPT Applications in Libraries - Challenges and Opportunities. Bilgi Ve Belge Araştırmaları. January 2024;(20):18-26. doi:10.26650/bba.2023.20.1364582
Chicago Ali, Muhammad Yousuf. “AI ChatGPT Applications in Libraries - Challenges and Opportunities”. Bilgi Ve Belge Araştırmaları, no. 20 (January 2024): 18-26. https://doi.org/10.26650/bba.2023.20.1364582.
EndNote Ali MY (January 1, 2024) AI ChatGPT Applications in Libraries - Challenges and Opportunities. Bilgi Ve Belge Araştırmaları 20 18–26.
IEEE M. Y. Ali, “AI ChatGPT Applications in Libraries - Challenges and Opportunities”, Bilgi Ve Belge Araştırmaları, no. 20, pp. 18–26, January 2024, doi: 10.26650/bba.2023.20.1364582.
ISNAD Ali, Muhammad Yousuf. “AI ChatGPT Applications in Libraries - Challenges and Opportunities”. Bilgi Ve Belge Araştırmaları 20 (January 2024), 18-26. https://doi.org/10.26650/bba.2023.20.1364582.
JAMA Ali MY. AI ChatGPT Applications in Libraries - Challenges and Opportunities. Bilgi Ve Belge Araştırmaları. 2024;:18–26.
MLA Ali, Muhammad Yousuf. “AI ChatGPT Applications in Libraries - Challenges and Opportunities”. Bilgi Ve Belge Araştırmaları, no. 20, 2024, pp. 18-26, doi:10.26650/bba.2023.20.1364582.
Vancouver Ali MY. AI ChatGPT Applications in Libraries - Challenges and Opportunities. Bilgi Ve Belge Araştırmaları. 2024(20):18-26.