Managerial Technostress in the Private Sector: A Qualitative Study of its Causes and Consequences

Year 2024, , 865 - 899, 31.10.2024

Gaye Onan

https://doi.org/10.25229/beta.1515419

Abstract

Employees may experience stress and strain due to increased job overload and frequent relearning requirements caused by rapid information and communication technology advances. While the widespread use of information and communication technology in the workplace improves performance and efficiency, it may also lead to technostress among employees. Managers' experiences with technostress, reactions to technostress, and outcomes may differ from those of ordinary employees.Managers' experiences with technostress, their reasons for experiencing technostress, and their consequences may be different from those of ordinary employees. The purpose of this study is to investigate the causes and consequences of technostress among managers working in private sector organizations. Data for the study were gathered through interviews using a qualitative research methodology. The MAXQDA application was used to evaluate the data from interviews with 18 private sector managers working in various lines of business. According to the analysis results, the main factors that cause managers working in the private sector to experience technostress are techno-overload and techno-invasion. Furthermore, it has been shown that these elements primarily have negative social and psychological effects on managers.

Keywords

Technostress, Managerial Technostress, MAXQDA

Özel Sektörde Yönetsel Teknostres: Sebepleri ve Sonuçları Üzerine Nitel Bir Araştırma

Abstract

Bilgi ve iletişim teknolojilerinde yaşanan hızlı gelişmeler nedeni ile artan iş yükü ve sürekli yeniden öğrenme gereksinimleri gibi faktörler, çalışanlar arasında stres ve baskı oluşturabilmektedir. Bilgi ve iletişim teknolojilerinin iş yerlerinde yaygınlaşması, performansı ve verimliliği artırırken çalışanlarda teknostres yaşanmasına neden olabilmektedir. Yöneticilerin teknostresle ilgili deneyimleri, teknostres yaşama nedenleri ve sonuçları sıradan çalışanlarınkinden farklı olabilir. Bu çalışma, özel sektör işletmelerinde çalışan yöneticilerin teknostres yaşamalarının nedenleri ve bunun sonuçlarını incelemek üzere tasarlanmıştır. Araştırmada nitel araştırma deseni kullanılarak görüşme tekniği ile veri toplanmıştır. Farklı faaliyet kollarında görev yapan 18 özel sektör yöneticisi ile gerçekleştirilen görüşmelerin verileri MAXQDA programıyla analiz edilmiştir. Analiz sonuçlarına göre özel sektörde görev yapan yöneticilerin teknostres yaşamalarına neden olan faktörlerin başında tekno-aşırı iş yükü ve tekno-istila gelmektedir. Ayrıca, bu faktörlerin yöneticilerde en çok sosyal ve psikolojik açıdan olumsuz sonuçlara yol açtığı belirlenmiştir.

Keywords

Teknsotres, Yönetsel Teknsotres, MAXQDA

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