Evaluation of After Service Location with Hesitant Fuzzy Vikor: A Case of Drone Company in Türkiye

Abstract

This study is conducted to evaluate the suitability of after sales services in drone technology with the use of Hesitant Fuzzy VIKOR method. The main aim of the study is to compare cities’ performances with considering critically important factors such as customer accessibility, operational costs, infrastructure availability, logistics access and regional needs. In this context, eight different after sales service locations of a drone company are evaluated. The research aimed to guide strategic planning processes of decision makers and to determine which cities are more suitable for the adoption of drone technology in commercial and logistics applications. At the same time, infrastructural availability considering regional needs and improvements of operational strategies are points that aimed to draw attention. The findings provide light on the order of importance of the criteria, as well as the strengths and weaknesses of the cities in terms of their ability to effectively use drone technology with ease.

Keywords

• Drone technology
• After sales service location
• Hesitant fuzzy
• Decision making

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