Analysis of the Relationship Between Strategic Planning and Total Quality Management

Gulin İdil Sonmezturk Bolatan; Arzu Karaman Akgul

Analysis of the Relationship Between Strategic Planning and Total Quality Management

Abstract

Total quality management (TQM) is a philosophy that provides many benefits such as more satisfied customers, reduced costs, higher quality products, and improved quality performance. Globalization, changes in technology, and increasing uncertainties in the market creates a new competitive environment for companies. TQM has an important role in the survival of companies in such an unpredicted environment when it is integrated with the strategic plans. In other words strategic planning is effective on the success of TQM. With this aim, the effect of strategic planning on total quality management success is investigated in this study. Accordingly, a literature review is made, hypotheses are developed, and the relationship between TQM and strategic planning is examined by using partial least squares technique (PLS). Results of the data analysis illustrates that companies need to attend more emphasis on quality results; information and analysis; top management commitment and leadership; and employee responsibility and involvement in order to successfully implement TQM.

Keywords

Strategic Planning,Total Quality Management (TQM),Critical Success Factors

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Details

Primary Language

English

Subjects

-

Journal Section

Research Article

Authors

Gulin İdil Sonmezturk Bolatan
0000-0002-9668-3584
Türkiye

Arzu Karaman Akgul This is me
0000-0002-4606-6756
Türkiye

Publication Date

December 31, 2019

Submission Date

December 3, 2019

Acceptance Date

December 20, 2019

Published in Issue

Year 2019 Volume: 16 Number: 2

IZ

https://izlik.org/JA25XK74YZ

Cite

RIS / Bibtex

APA

Sonmezturk Bolatan, G. İ., & Karaman Akgul, A. (2019). Analysis of the Relationship Between Strategic Planning and Total Quality Management. Çağ Üniversitesi Sosyal Bilimler Dergisi, 16(2), 1-19. https://izlik.org/JA25XK74YZ

AMA

1.Sonmezturk Bolatan Gİ, Karaman Akgul A. Analysis of the Relationship Between Strategic Planning and Total Quality Management. Çağ Üniversitesi Sosyal Bilimler Dergisi. 2019;16(2):1-19. https://izlik.org/JA25XK74YZ

Chicago

Sonmezturk Bolatan, Gulin İdil, and Arzu Karaman Akgul. 2019. “Analysis of the Relationship Between Strategic Planning and Total Quality Management”. Çağ Üniversitesi Sosyal Bilimler Dergisi 16 (2): 1-19. https://izlik.org/JA25XK74YZ.

EndNote

Sonmezturk Bolatan Gİ, Karaman Akgul A (December 1, 2019) Analysis of the Relationship Between Strategic Planning and Total Quality Management. Çağ Üniversitesi Sosyal Bilimler Dergisi 16 2 1–19.

IEEE

[1]G. İ. Sonmezturk Bolatan and A. Karaman Akgul, “Analysis of the Relationship Between Strategic Planning and Total Quality Management”, Çağ Üniversitesi Sosyal Bilimler Dergisi, vol. 16, no. 2, pp. 1–19, Dec. 2019, [Online]. Available: https://izlik.org/JA25XK74YZ

ISNAD

Sonmezturk Bolatan, Gulin İdil - Karaman Akgul, Arzu. “Analysis of the Relationship Between Strategic Planning and Total Quality Management”. Çağ Üniversitesi Sosyal Bilimler Dergisi 16/2 (December 1, 2019): 1-19. https://izlik.org/JA25XK74YZ.

JAMA

1.Sonmezturk Bolatan Gİ, Karaman Akgul A. Analysis of the Relationship Between Strategic Planning and Total Quality Management. Çağ Üniversitesi Sosyal Bilimler Dergisi. 2019;16:1–19.

MLA

Sonmezturk Bolatan, Gulin İdil, and Arzu Karaman Akgul. “Analysis of the Relationship Between Strategic Planning and Total Quality Management”. Çağ Üniversitesi Sosyal Bilimler Dergisi, vol. 16, no. 2, Dec. 2019, pp. 1-19, https://izlik.org/JA25XK74YZ.

Vancouver

1.Gulin İdil Sonmezturk Bolatan, Arzu Karaman Akgul. Analysis of the Relationship Between Strategic Planning and Total Quality Management. Çağ Üniversitesi Sosyal Bilimler Dergisi [Internet]. 2019 Dec. 1;16(2):1-19. Available from: https://izlik.org/JA25XK74YZ