Measurement of The Work-Related Stress and The Job Satisfaction of Shopping Mall Employees

Abstract

This paper aims to determine the levels of work-related stress and job satisfaction of shopping mall employees, bearing in mind the perception that shopping malls have busy work schedule and high electromagnetic pollution. 174 staff members employed at shopping malls in Turkey’s Adana city were selected using convenience sampling method and included in the sample of the study. A survey including demographic questions along with the Organizational Stress Questionnaire - D (VOS-D) was conducted with these participants. Whether the sub-dimensions directed at determining the work-related stress and job satisfaction levels of the employees are statistically related to the socio-demographic qualities such as gender, age, education level, income level are analyzed using statistical tests. When the correlations between the sub-dimensions of the scale were examined, it was seen that there was a positive correlation between the overload dimension and task conflict and future uncertainty. Furthermore, there is a positive correlation between a lack of belief in the necessity of the work and a lack of job satisfaction. This paper helps to raise awareness of individuals on electromagnetic radiation in their environment in the shopping malls, where the work schedule is considered to be busy and the electromagnetic pollution is high.

Keywords

• Work-related Stress
• Job Satisfaction
• Shopping Mall Employees
• Non-parametric Tests

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