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Örgütsel Performansın Sağlanmasında Örgütte Güven, Tükenmişlik ve Kişiler Arası Çarpıklığın Rolü

Year 2011, Volume: 8 Issue: 1, 1 - 29, 01.06.2011

Abstract

Bu çalışmada, örgüt performansını etkilediği düşünülen örgütte güven ve tükenmişlik değişkenlerinin örgüt performansına etkileri küçük ölçekli gıda sektörü çalışanları üzerinde incelenmiştir. Çalışanların tükenmişlikleri ve örgütte güven olgusunun örgüt performansına etkileri araştırılırken, aynı zamanda bir başka değişken olan kişiler arası çarpıklığın bu etkilerde aracılık rolü üstlenip üstlenmediğine de bakılmıştır. Araştırma sonucunda, çalışanların tükenmişlikleri ile örgüt performansı arasında anlamlı bir ilişki bulunamazken, örgütte güven ile örgüt performansı arasında pozitif ve anlamlı bir ilişki tespit edilmiştir. Kişiler arası çarpıklığın tükenmişlik ve örgüt performansı arasında her hangi bir aracılık etkisine rastlanılmamış, ancak örgütte güven ve örgüt performansı arasında kişiler arası çarpıklığın örgüt performansını azaltıcı yönde kısmi aracılık rolü olduğu tespit edilmiştir. Çalışmada uyumlu bir yapısal eşitlik modeli kurularak örgüt yöneticilerine çalışmanın kapsadığı değişkenlere bağlı olarak örgüt performansını artırıcı önerilerde de bulunulmuştur

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The Role of Organizational Trust, Burnout and Interpersonal Deviance for Achieving Organizational Performance

Year 2011, Volume: 8 Issue: 1, 1 - 29, 01.06.2011

Abstract

In this study, the organizational trust and burnout variables which are considered to be affecting organizational performance are discussed for smallscaled business (food) enteprises. Although the effects of organizational trust and burnout on organizational performance are particularly examined, interpersonal deviance as another variable is also considered. We find that there is no significant relationship between employees’ burnout and organizational performance. However, there is a positive and significant relationship between organizational trust andorganizational performance. We also find that, while interpersonal deviance has not any mediating effect on burnout and organizational performance, it has a negative and partial mediator role on organizational trust and organizational performance. Through designating a structural equationmodel, recommendations that are geared towards improving the organizational performance are made to the employers and executive officers

References

  • Abraham R. 1998; Emotional Dissonance in Organizations: A Conceptualization of Consequences, Mediators and Moderators. Journal of Leadership Org. Dev.;19 (3):137–46.
  • Annamalai T. , Abdullah A.G.K., Alazidiyeen N. J.; 2010; The Mediating Effects of Perceived Organizational Support on the Relationships between Organizational Justice, Trust and Performance Appraisal in Malaysian Secondary Schools, European Journal of Social Sciences, Volume 13, Number 4.
  • Aquino, K. Lewis, M. U. & Bradfield, M.;1999; Justice Constructs, Negative Affectivity, and Employee Deviance: A Proposed Model and Empirical. Journal of Organizational Behavior, 20(7), 1073-1091.
  • Azeem, S. M., Nazir A. N. ;2008; A Study of Job Burnout among University Teachers, Psychology Developing Societies, 20, 51.
  • Babakus, E., Cravens D.W., Johnston M., Moncrief W.C.;1999; The Role of Emotional Exhaustion in Sales Force Attitude and Behavior Relationships. Acad Mark Sci, 27(1), 58–70.
  • Babakus, E., Yavas U. , Ashill N. J.; 2009; The Role of Customer Orientation as a Moderator of the Job Demand–Burnout– Performance Relationship: A Surface-Level Trait Perspective, Journal of Retailing, 85 (4) 480–492.
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  • Baron, R. M. & Kenny, D. A.;1986; The Moderator Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
  • Becker, B.E. and Huselid, M.A.;1998; High Performance Work Systems and Firm Performance: A Synthesis of Research and Managerial Implications. In Ferris, G.R. (ed.) Research in Personnel and Human Resources. Stamford, CT: JAI Press.
  • Bennett RJ, Robinson SL.; 2000; Development of A Measure of Workplace Deviance, Journal of Applied Psychology, 85(3), 349–60.
  • Berry, Christopher M., Ones Deniz S., Sackett, Paul R.;2007; Interpersonal Deviance, Organizational Deviance, and Their Common Correlates: A Review and Meta-Analysis, Journal of Applied Psychology, Volume 92, Issue 2, 410-424.
  • Blau, P. M.;1964; Exchange and Power in Social Life. New York: New York: Wiley.
  • Blau G., Andersson L.;2005; Testing a measure of instigated workplace incivility. The British Psychological Society , Journal of Occupational and Organizational Psychology , 78, 595–614.
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  • Cherniss, C.;1980; Professional Burnout in Human Organizations, Praeger, NewYork.
  • Coffin, B.;2003; Breaking the Silence on White Collar Crime, Risk Management, 50(9), 8.
  • Colbert, A.E., Mount, M.K., Harter, J.K., Witt L.A,, Barrick, M.R.;2004; Interactive Effects of Personality and Perceptions of The Work Situation on Workplace Deviance, Journal of Applied Psychology, 89(4), 599–609.
  • Cook, J., Wall, T.;1980; New Work attitude Measures of Trust, Organizational Commitment and Personal Need Non Fulfillment. Journal of Occupational Psychology, 53, 39-52.
  • Cordes C.L., Dougherty T.W.;1993; A Review and An Integration of Research on Job Burnout. Academy of Management Review, 18(4):621–56.
  • Costigan, R.D., Ilter, S.S., Berman, J.;1998; A Multi-Dimensional Study of Trust in Organizations. Journal of Managerial Issues, 10.
  • Dammen, K. J.;2001; The Effects of Organizational Structure on Employee Trust and Job Satisfaction. A research paper, The Graduate School University of Wisconsi, Stout.
  • Darrough, O. G.;2006; An Examination of the Relationship Between Organizational Trust and Organizational Commitment in the Workforce. Unpublished doctoral dissertation, Nova Southeastern University.
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  • Dolan, N.;1987; The Relationship Between Burnout and Job Satisfaction in Nurses, Journal of Advanced Nursing, 12(1), 3-12.
  • Dowler, K.;2005; Job Satisfaction, Burnout, and Perception of Unfair Treatment: The Relationship Between Race and Police Work, Police Quarterly, 8, 476.
  • Dönmez, B., Özer,N., Cömert, M.;2010; Principal Trust in Students and Parents: Its Relationship With Principal Burnout, Procedia Social and Behavioral Sciences, 2, 547–550.
  • Duck S.;1997; Handbook of Personal Relationships: Theory, Research and Interventions. Chichester: Wiley .
  • Edelwich, J., Brodsky A.;1980; Burnout: Stages of Disillusionment in the Helping Professions, Human Sciences Press, NewYork,.
  • Fetchenhauer, Detlef, Dunning, David.; 2009; Do People Trust Too Much or Too Little?, Journal of Economic Psychology 30, 263–276.
  • Freudenberg, N.J.;1974; Staff Burn Out, Journal Science Issues, 30.
  • Garcia, Nuria, Sanzo M. Jose´, Trespalacios Juan A.; 2008; New Product Internal Performance and Market Performance: Evidence From Spanish Firms Regarding the Role of Trust, Interfunctional Integration, and Innovation Type, Technovation, 28, 713–725.
  • Gibbs, J. R.; 1972; TORI Theory and Practice. In J. W. Pfieffer & J. Jones (Eds.), The Annual Handbook For Group Facilitators, San Francisco: CA: Pfieffer/ Jossey-Bass.
  • Gouldner, A. W.;1960; The norm of reciprocity: A preliminary statement. American Sociological Review, 25, 161–178.
  • Ghorpade, Jai, Lackritz, Jim, Singh, Gangaram.; 2007; Burnout and Personality: Evidence From Academia”, Journal of Career Assessment, 15, 240.
  • Grandey, Alicia A., Cropanzano, R.;1999; The Conservation of Resources Model Applied to Work-Family Conflict and Strain, Journal of Vocational Behavior, 54: 350-370.
  • Hartzler, K. D.; 2003; Study of School Collaboration and Trust. Unpublished Doctoral Dissertation, Oklahoma State University, Oklahoma.
  • Hayes, C.T., Weathıngton B.L.; 2007; Optimism, Stress, Life Satisfaction, and Job Burnout in Restaurant Managers, The Journal of Psychology, 141(6), 565–579.
  • Heider F.; 1958; The Psychology of Interpersonal Relations. Hillside (NJ): Erlbaum.
  • Hinde RA.;1997; Relationships: A Dialectical Perspective. London: Psychology Press.
  • Hobfoll, Stevan E.; 1989; Conservation Of Resources A New Attempt At Conceptualizing Stres, American Psychologist, 44 (3): 513-524.
  • Hobfoll, Stevan E.; 2001; The Influence of Culture, Community, and the Nested-Self in the Stress Rocess: Advancing Conservation of Resources Theory, Applied Psychology: An International Review, 50 (3): 337-421.
  • Hoy, W. K., Tarter, C.J., Witkoskie, L.;1992; Faculty Trust in Colleagues: Linking The Principal With School Effectiveness. Journal of Research and Development in Education, 26 (1), 38–45.
  • Jaramillo, F., Mulki J.P., Locander W.B.;2006; The Role of Time Wasted in Sales Force Attitudes and Intention to Quit, Int J Bank Mark, 24(1), 24–36.
  • Jarvenpaa, S. L., Knoll, K., & Leidner, D. E.; 1998; Is anybody out there?: The implications of Trust in Global Virtual Teams. Journal of Management Information Systems, forthcoming.
  • Joreskog, K. G. & Sorbom D.;1993; Lisrel 8: Structural Equation Modeling With The SIMPLIS Command Language. Chicago, IL: Scientific International Software.
  • Judge, T.A., Scott, B.A., Ilies, R.;2006; Hostility, Job Attitudes, and Workplace Deviance: Test of A Multilevel Model. Jornal of Appllied Psychology, 91, 126–38.
  • Kline, R. B.;1998; Principles and Practice of Structural Equation Modeling. New York: The Guilford Press.
  • Kramer, R.M.; 1999; Trust and Distrust in Organizations: Emerging Perspectives, Enduring Questions, Annual Review of Psychology, 50, 569– 598.
  • Kumar, S., Fischer J., Robinson E., Hatcher S., Bhagat R.N.; 2007; Burnout and Job Satisfaction in New Zealand Psychiatrists: a National Study, International Journal of Social Psychiatry, 53, 306.
  • Kursunoglu. A.;2009; An Investigation of Organizational Trust Level of Teachers According to Some Variables, Procedia Social and Behavioral Sciences 1, 915–920.
  • Lackritz, J. R.; 2004; Exploring Burnout Among University Faculty : Incidence, Performance, and Demographic Issues, Teaching and Teacher Education, 20, 713–729.
  • Lambert, E.G, Hogan, N.L., Jiang, S. Elechi, O.O., Benjamin B., Morris A., Dupuy P.; 2010; The relationship among distributive and procedural justice and correctional life satisfaction, burnout, and turnover intent: An exploratory study, Journal of Criminal Justice 38, 7–16.
  • Laschinger, H.K.P, Shamian, J., Thompson D.; 2001; Impact of Magnet Hospital Characteristics on Nurses’ Perceptions of Trust, Burnout, Quality of Care and Work Satisfactions. Nurse Economics, Vol. 19, No. 5, 209-219.
  • Lee RT, Ashforth BE.; 1996; A Meta-analytic Examination of the Correlates of the Three Dimensions of Job Burnout. J. Appl. Psychol; 81(2):123–33.
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There are 96 citations in total.

Details

Other ID JA74VP56AJ
Journal Section Research Article
Authors

Mazlum Çelik This is me

Ömer Turunç This is me

Memduh Begenirbaş This is me

Publication Date June 1, 2011
Published in Issue Year 2011 Volume: 8 Issue: 1

Cite

APA Çelik, M., Turunç, Ö., & Begenirbaş, M. (2011). Örgütsel Performansın Sağlanmasında Örgütte Güven, Tükenmişlik ve Kişiler Arası Çarpıklığın Rolü. Çağ Üniversitesi Sosyal Bilimler Dergisi, 8(1), 1-29.