Duygusal Emekte Baz Demografik Değişkenlerin Rolü: Görgül Bir Araştırma

Abstract

This study examined the effects of some employees’ demographic features on their emotionallabor. Data were obtained from 376 teachers working in Ankara. In this context, the relations betweensub-dimensions of emotional labor were investigated with correlation analysis and differentation betweendemographic features were examined with ANOVA. Also, structural equation model was used for verificatinof emotional labor scale. The findings of correlation analysis revealed that general emotional labor hashigh correlations with surface and deep acting. When demographic features are considered alone asindepedent variables, only gender gives cause for differentation on emotional labor, but demographicfeatures handled as a whole and subjected to multiple regression analysis, it is seen that all demographicfeatures affect emotional labor

Keywords

• emotional labor, demographic features, structural equation model

Duygusal Emekte Baz Demografik Değişkenlerin Rolü: Görgül Bir Araştırma

Abstract

Bu çalışmada, bazı demografik özelliklerin çalışanların sergilemiş oldukları duygusal emek davranışlarındaki rolleri, Ankara’da görev yapan 376 öğretmenden toplanan veriler ışığında araştırılmıştır. Bu kapsamda duygusal emeğin alt boyutları arasındaki ilişkiler korelasyon, demografik özellikler yönünden farklılaşmalar ise tek yönlü varyans analizi (ANOVA) ile incelenmiştir. Ayrıca, duygusal emek ölçeğinin doğrulanması esnasında yapısal eşitlik modelinden istifade edilmiştir. Bulgular, yüzeysel rol yapma ile derinden rol yapma alt boyutlarının, genel duygusal emek düzeyi ile yüksek korelasyon gösterdiğini ortaya koymuştur. Demografik özellikler tek başlarına bağımsız değişken olarak değerlendirildiğinde, ele alınan bu özelliklerden sadece cinsiyetin duygusal emek düzeyinde anlamlı fark yarattığı; ancak demografik özelliklerin tamamı tek seferde çoklu regresyon analizine tabi tutulduğunda ise anılan özelliklerin duygusal emeği anlamlı olarak etkilediği görülmüştür.

Keywords

• ANAHTAR KEL‹MELERduygusal emek, demografik özellikler, yapısal eflitlik modeli

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